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Client Operations Manager Jobs in Maryland (NOW HIRING)

Gallagher

Client Operations Manager

Hunt Valley, MD

$127K/yr

... proactive client service, effective management of renewals, accurate and timely responses to ... the operation of our business. Qualifications:Required: Bachelors degree and 5 years related ...

Barry's

Client Operations Supervisor

Bethesda, MD · On-site

$24/hr

Support management of studio staff on duty * Develop effective and cooperative relationships with clients/staff * Support the S/GM and AGM with studio Marketing strategy. This may include:

Barry's

Client Operations Lead

Bethesda, MD · On-site

$20/hr

... manager appropriately. * Deliver operational excellence in all studio processes * Ensure a clean ... Maintain client database and utilize information to increase client contact * Support and attend ...

sms staffing

Operations Manager

Baltimore, MD

$81K - $110K/yr

S eeking an Operations Manager in the Baltimore MD area. The successful candidate will: * Work ... Coordinate new account execution and assist with client management and retention. * Collaborate ...

Konare Law

Operations Manager

Frederick, MD · On-site

The ideal candidate brings deep experience in immigration or legal services operations, with a strong understanding of case workflows, USCIS processes, and client lifecycle management, combined with ...

Konare Law

Operations Manager

Frederick, MD

The ideal candidate brings deep experience in immigration or legal services operations, with a strong understanding of case workflows, USCIS processes, and client lifecycle management, combined with ...

Konare Law

Operations Manager

Frederick, MD · On-site

The ideal candidate brings deep experience in immigration or legal services operations, with a strong understanding of case workflows, USCIS processes, and client lifecycle management, combined with ...

CareMetx

Operations Manager

Bethesda, MD · On-site

Operations Manager (HUB) POSITION SUMMARY: Under the general direction of Senior Operations ... Participates in client meetings; prepares agenda and / or takes meeting notes. * Ensures open ...

Sentral Services LLC

Janitorial Ops Manager

Potomac, MD · On-site

$15.75 - $20.75/hr

... client, operations leads, and corporate support teams · Promote and ensure proper employee ... managing building services · Valid Driver's License and acceptable driving record required · ...

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All JobsClient Operations JobsClient Operations Manager JobsClient Operations Manager Jobs in Maryland

Client Operations Manager information

See Maryland salary details

$43.2K

$120K

$131.5K

How much do client operations manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for client operations manager in Maryland is $120,034.00, according to ZipRecruiter salary data. Most workers in this role earn between $130,100.00 and $130,100.00 per year, depending on experience, location, and employer.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring their needs are met efficiently. They coordinate between departments, manage client accounts, and optimize processes to improve client satisfaction and retention, often using tools like CRM software. Strong communication, problem-solving skills, and industry knowledge are essential for success in this role.

How much do ops managers earn?

Operations managers typically earn a median annual salary ranging from $70,000 to $120,000, depending on industry, experience, and location. In some sectors or regions, salaries can be higher, especially for those with advanced certifications or managerial responsibilities.

What is the minimum salary of an operations manager?

The minimum salary for a Client Operations Manager varies by location and industry, but entry-level positions typically start around $50,000 to $60,000 annually. Factors such as experience, certifications, and company size can influence the starting salary for this role.

What is the highest salary for an operations manager?

The highest salaries for a Client Operations Manager can reach over $120,000 annually, especially in large corporations or industries like technology and finance. Senior-level managers with extensive experience, certifications, and leadership responsibilities may earn even higher compensation, including bonuses and stock options.

What are some common challenges faced by Client Operations Managers, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a Client Operations Manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.
What are the most commonly searched types of Client Operations jobs in Maryland? The most popular types of Client Operations jobs in Maryland are:
What are popular job titles related to Client Operations Manager jobs in Maryland? For Client Operations Manager jobs in Maryland, the most frequently searched job titles are:
What job categories do people searching Client Operations Manager jobs in Maryland look for? The top searched job categories for Client Operations Manager jobs in Maryland are:
What cities in Maryland are hiring for Client Operations Manager jobs? Cities in Maryland with the most Client Operations Manager job openings:
Client Operations Manager jobs near you
Client Operations Manager

Client Operations Manager

Gallagher

Hunt Valley, MD

$127K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Arthur J. Gallagher & Co. rating

7.8

Company rating: 7.8 out of 10

Based on 91 frontline employees who took The Breakroom Quiz

169th of 281 rated insurance

Job description

Introduction
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
 

How you'll make an impact
Primarily focused on providing technical expertise in the sale, placement, and service of employee benefits. This position will work closely with the Client to provide strategic guidance, partnering as the daily go-to benefits professional. This role builds and maintains effective business relationships with clients through proactive client service, effective management of renewals, accurate and timely responses to inquiries, and ongoing problem resolution. Lead contact and day-to-day administrator responsible for assigned clients. Analyzes and interprets plan rules to ensure compliance with plan documents and summary plan descriptions (SPD). Manages special projects as needed. Contributes to policy and benefit plan development through review, analysis, and improvement recommendations. Maintains an ongoing effort to determine and maintain equity with current benefit trends and legislated requirements and programs. Serves as technical or functional expert. May provide guidance to lower level staff, but has no formal supervisory responsibility.
About You
Required: Bachelors degree and 5 years related experience required. Understanding of the key challenges in employee benefit plans and current health care trends. Excellent client relationship-building and presentation skills.
Preferred: 2-3 years brokerage/agency experience preferred.
Behaviors: Ability to coordinate multiple projects while ensuring timely and accurate client deliverables, with effective problem solving and resolution skills. Strong organizational, project planning and management, analytical, and multi-tasking skills.
Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

  • Medical/dental/vision plans, which start from day one!
  • Life and accident insurance
  • 401(K) and Roth options
  • Tax-advantaged accounts (HSA, FSA)
  • Educational expense reimbursement
  • Paid parental leave

Other benefits include:

  • Digital mental health services (Talkspace)
  • Flexible work hours (availability varies by office and job function)
  • Training programs
  • Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
  • Charitable matching gift program
  • And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Qualifications:Required: Bachelors degree and 5 years related experience required. Understanding of the key challenges in employee benefit plans and current health care trends. Excellent client relationship-building and presentation skills.
Preferred: 2-3 years brokerage/agency experience preferred.
Behaviors: Ability to coordinate multiple projects while ensuring timely and accurate client deliverables, with effective problem solving and resolution skills. Strong organizational, project planning and management, analytical, and multi-tasking skills.Education:UNAVAILABLEEmployment Type: FULL_TIME

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