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Service Operations Manager Jobs in Tennessee (NOW HIRING)

Burlington

Operations/Service Manager II

Chattanooga, TN

$20 - $26.65/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

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Service Operations Manager information

See Tennessee salary details

$32.2K

$71.4K

$118.9K

How much do service operations manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for service operations manager in Tennessee is $71,380.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $86,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is an operations manager paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger organizations or specialized sectors.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service and manufacturing environments. Understanding these components is essential for a Service Operations Manager to ensure smooth operations and customer satisfaction.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

What should an operations manager be paid?

The salary for a Service Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Factors such as certifications, team size, and company size can influence compensation levels.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Tennessee? The most popular types of Service Operations jobs in Tennessee are:
What are popular job titles related to Service Operations Manager jobs in Tennessee? For Service Operations Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Tennessee look for? The top searched job categories for Service Operations Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Service Operations Manager jobs? Cities in Tennessee with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Tennessee as of July 2026, with employment types broken down into 85% Full Time, 11% Part Time, 2% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $71,380 per year, or $34.3 per hour.
Service Operations Manager

Service Operations Manager

Magnolia Home Inspections

Nashville, TN • On-site

Full-time

Medical, Retirement

Re-posted 12 days ago

Job description

Magnolia Home Inspections is a leading due diligence consulting firm that provides confidential, high-caliber property assessments for high-net-worth clients, with a focus on privacy, professionalism, and precision. We operate with clarity, growth, and purpose at the core of our business — building high-performing teams that deliver with excellence and communicate with integrity.

This isn’t just a job. It’s a calling for a coach and operational leader who sees service not as a checklist, but as an opportunity to shape trust, elevate performance, and drive long-term value. We are deeply committed to preparing our team to lead with confidence and execute with excellence, especially in high-stakes environments.

Your Purpose

To develop a competitive, confident field team through hands-on coaching, clear operational systems, and a culture of continuous improvement. As Service Director, you will bridge field execution with leadership vision — championing Magnolia’s standards, supporting real-time needs, and guiding the team toward a common standard of excellence. This is a high-impact leadership position, with a direct mentorship path to a future COO role for the right candidate.

Key Responsibilities

Team Coaching & Field Support

  • Serve as a trusted coach and operational mentor for our inspection team, both individually and in group settings.
  • Help team members navigate setbacks, celebrate achievements, and grow in their craft.
  • Provide hands-on direction during high-stakes or fast-moving field conditions.
  • Create frameworks for feedback, accountability, and confidence building.

Operational Oversight & Vendor Management

  • Own service execution across multiple assets, vendors, and field partners — ensuring all inspections meet or exceed Magnolia’s standards.
  • Implement preventive maintenance protocols and technical SOPs
  • Lead cross-functional collaboration with contractors and vendors to manage performance, quality, and cost.

Strategic Collaboration with Leadership

  • Partner with our founder to:
    • Translate feedback from the field into actionable initiatives.
    • Drive strategic growth plans for education, compensation, and performance incentives.
    • Troubleshoot systemic issues and recommend innovative field solutions.
    • Align day-to-day operations with long-term vision and company culture.

Culture, Commercial Growth & Leadership Development

  • Collaborate with the Sales Director to recognize performance milestones and promote team wins.
  • Contribute to expansion strategies, team growth planning, and long-term service innovation.
  • Be a culture builder: uphold the brand promise, foster trust, and inspire excellence.

Who You Are

  • A coach at heart — committed to raising the bar, not just hitting it.
  • A tactician and a strategist — capable of solving real-time problems while keeping the big picture in view.
  • A confident communicator with experience leading distributed teams in high-performance settings.
  • Technically fluent in service delivery environments: maintenance, inspections, or asset management.
  • Energized by clear goals, professional standards, and high-stakes execution.
  • Humble, driven, and ready to grow — with a clear appetite for long-term leadership.

Why Magnolia

  • A mission-driven culture centered around personal and professional growth.
  • Direct mentorship from the Founder with a three-year track to COO for top performers.
  • Competitive compensation package with leadership incentives.
  • Comprehensive benefits, including 401(k), healthcare, and continuing education stipend.
  • A high-trust, entrepreneurial environment where your decisions and leadership matter.

Ready to Lead from Within?

This is your opportunity to be more than a manager. If you’re a leader with vision, a coach with clarity, and a builder of elite teams — we invite you to apply and take your next step toward executive leadership with Magnolia.

Requirements

Required Experience

  • 7+ years of experience in service operations, building systems, inspections, or facility management.
  • Demonstrated success in team leadership, field coaching, or operational scaling.
  • Familiarity with property condition reports, inspection standards, or real estate due diligence preferred.
  • Strong budgeting, vendor management, and communication skills.
  • Technologically literate: able to operate or implement service platforms (e.g., CMMS, CRMs, or custom inspection tools).

Benefits

· Team Profit-sharing

· Bonus for Revenue Growth

· Health Insurance Stipend

· Fuel and Mileage Reimbursement