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Credit Card Operations Manager Jobs in Tennessee

Apex Bank

Senior Deposit Operations Manager

Knoxville, TN · On-site

$50K - $90K/yr

Senior Deposit Operations Manager Location: Knoxville, TN About Us Apex Bank is growing, and we're ... debit card services, and digital banking products. The ideal candidate brings a strong working ...

Workwear Outfitters, LLC

Credit Specialist

Nashville, TN · On-site

$55 - $75/hr

Experience with credit card processing and payment terms. * Strong oral and written communication skills. * Skilled in account reconciliation and data management. * Excellent organizational and ...

Workwear Outfitters

Credit Specialist

Nashville, TN · On-site

Experience with credit card processing and payment terms. * Strong oral and written communication skills. * Skilled in account reconciliation and data management. * Excellent organizational and ...

Workwear

Credit Specialist

Nashville, TN · On-site

Experience with credit card processing and payment terms. * Strong oral and written communication skills. * Skilled in account reconciliation and data management. * Excellent organizational and ...

Hotel Indigo Nashville

Front Office Manager

Nashville, TN · On-site

$60K - $65K/yr

Ensure all staff is properly trained on all front desk operations, hotel facilities and services ... Responsible for the supervision of the security of cash, credit card transactions, and guest ...

Arbor Lodging

Front Office Manager

Nashville, TN · On-site

$60K - $65K/yr

Ensure all staff is properly trained on all front desk operations, hotel facilities and services ... Responsible for the supervision of the security of cash, credit card transactions, and guest ...

Arbor Lodging

Front Office Manager

Nashville, TN · On-site

$60K - $65K/yr

Ensure all staff is properly trained on all front desk operations, hotel facilities and services ... Responsible for the supervision of the security of cash, credit card transactions, and guest ...

Ulta Beauty, Inc.

Operations Manager

Johnson City, TN · On-site

$55 - $90/hr

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. * Drive ...

Ulta Beauty

Operations Manager

Johnson City, TN · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. * Drive ...

Ulta Beauty, Inc.

Operations Manager

Johnson City, TN · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. * Drive ...

Ulta Beauty, Inc.

Operations Manager

Maryville, TN · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. * Drive ...

Ulta Beauty, Inc.

Operations Manager

Nashville, TN

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. * Drive ...

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Credit Card Operations Manager information

What does a credit card operations manager do?

A Credit Card Operations Manager oversees the daily activities and processes involved in managing credit card operations for a financial institution. Their responsibilities include ensuring compliance with regulations, managing transaction processing, monitoring fraud prevention systems, and improving operational efficiency. They also supervise staff, coordinate with other departments, and implement policies to provide seamless customer service. This role requires strong leadership, analytical skills, and a thorough understanding of credit card products and industry regulations.

What are the key skills and qualifications needed to thrive as a credit card operations manager, and why are they important?

To thrive as a Credit Card Operations Manager, you need expertise in financial operations, regulatory compliance, risk management, and a relevant bachelor's degree in finance or business. Familiarity with payment processing platforms, card management systems, and knowledge of industry regulations like PCI DSS are typically required. Strong leadership, analytical thinking, and effective communication skills distinguish top performers in this role. These competencies ensure efficient operations, regulatory compliance, and excellent team performance in a highly regulated financial environment.

What are some common challenges faced by a credit card operations manager, and how can they be addressed?

A Credit Card Operations Manager often faces challenges such as managing high transaction volumes, ensuring compliance with financial regulations, and mitigating fraud risks. Staying updated with evolving regulatory requirements and implementing robust internal controls are crucial for success. Additionally, effective leadership and fostering collaboration with IT, risk management, and customer service teams help streamline operations and resolve issues quickly. Leveraging technology and continuous staff training are also key to maintaining efficient and secure processes.

What is the difference between Credit Card Operations Manager vs Credit Analyst?

AspectCredit Card Operations ManagerCredit Analyst
Primary FocusOversees credit card processing, transaction management, and operational efficiencyAssesses creditworthiness of individuals or businesses to determine loan or credit risk
Required SkillsOperational management, compliance, process optimizationFinancial analysis, risk assessment, credit scoring
Work EnvironmentBanking or financial institution operations teamsCredit departments, lending teams, financial analysis units
CertificationsTypically requires banking or financial certifications; sometimes project managementOften requires CFA, CPA, or related financial certifications

The Credit Card Operations Manager focuses on managing the day-to-day operations of credit card processing and ensuring compliance, while the Credit Analyst evaluates credit risk to support lending decisions. Both roles require financial knowledge but serve different functions within financial institutions.

What are popular job titles related to Credit Card Operations Manager jobs in Tennessee?

For Credit Card Operations Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Credit Card Operations Manager jobs in Tennessee look for?

The top searched job categories for Credit Card Operations Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Credit Card Operations Manager jobs?

Cities in Tennessee with the most Credit Card Operations Manager job openings:

Credit Card Operations Manager jobs near you

Senior Deposit Operations Manager

Apex Bank

Knoxville, TN • On-site

$50K - $90K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 26 days ago

Apex Bank rating

6.4

Company rating: 6.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

150th of 174 rated banks

Job description

Do you want to be a part of a winning team? Apex Bank has been voted #1 Community Bank in Tennessee, and #2 Community Bank in the Nation! We want you to be a part of our success!

We are currently seeking a motivated and detail-oriented individual to join our team. This is an exciting opportunity for someone looking to build a career and contribute to the success of a dynamic organization.

Job Title: Senior Deposit Operations Manager

Location: Knoxville, TN

About Us

Apex Bank is growing, and we’re expanding our Operations Department in Knoxville. We’re looking for a detail-oriented, collaborative professional who is ready to take ownership of key digital banking and deposit operations functions while helping us enhance and evolve our services.

Position Overview

This role is responsible for supporting and overseeing daily operations within the Deposit Operations and Digital Banking area, with a focus on ACH processing, wire transfers, debit card services, and digital banking products. The ideal candidate brings a strong working knowledge of applicable regulatory frameworks, including NACHA Operating Rules, Regulation E, Regulation CC, and BSA/AML requirements, and can apply that knowledge to daily operations, exception handling, and procedure development. This is an excellent opportunity for someone who enjoys both hands-on operational work and improving processes that impact customers and internal teams.

Key Responsibilities

1. Manage and support online banking, bill pay, and mobile deposit registrations

2. Process and monitor ACH transactions, including file uploads, returns, and exception handling

3. Review and process mobile deposits to ensure accuracy and compliance

4. Handle domestic and international wire transfers

5. Manage debit card disputes, including research, documentation, and resolution across all stages

6. Review fraud reports and assist with mitigation and resolution efforts

7. Provide support to branch staff via phone, email, and help desk systems

8. Identify process gaps and assist in updating procedures and documentation to reflect current regulatory guidance and operational best practices

9. Support regulatory examinations and internal audits, including organizing documentation, responding to examiner and auditor requests, and serving as a subject matter resource during the review process

10. Recommend and support improvements to digital banking products, services, and workflows

11. Maintain a high level of integrity, professionalism, and attention to detail

12. Build strong working relationships with team members and provide excellent internal customer service

Qualifications

1. Minimum of 5+ years of experience in deposit operations or banking operations (required)

2. Strong understanding of ACH processing, wire transfers, and debit card operations

3. Working knowledge of key banking regulations including NACHA Operating Rules, Regulation E, Regulation CC, Regulation J, BSA/AML requirements, and OFAC compliance

4. Experience applying regulatory requirements to daily operational tasks, exception handling, and procedure documentation

5. Direct experience supporting regulatory examinations and internal audits, including preparing documentation, coordinating examiner requests, and serving as a point of contact during the examination process

6. Comfortable communicating with examiners and auditors in a professional and knowledgeable manner, with the ability to explain operational processes and controls clearly and confidently

7. Ability to manage multiple priorities in a fast-paced environment

8. Strong analytical and problem-solving skills

9. Excellent communication and interpersonal skills

10. ACH Accredited Professional (AAP) certification preferred

What Apex Bank employees say

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