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Ski Resort Operations Manager Jobs in Tennessee (NOW HIRING)

Music Road Resort

Housekeeping Manager

Pigeon Forge, TN · On-site

This position also oversees the resort's breakfast operations, ensuring clean, welcoming dining areas, proper inventory management, and compliance with all food safety and sanitation standards. The ...

Westgate Resorts

Engineering Tech II

Gatlinburg, TN · On-site

Supports resort operations by performing maintenance tasks, including projects, preventive ... Perform maintenance and cleaning tasks as required by resort management * Safely use hand tools ...

Westgate Resorts

Engineering Tech I

Gatlinburg, TN

Support resort operations by performing maintenance tasks, including projects, preventive ... Perform maintenance and cleaning tasks as required by resort management * Safely use hand tools ...

Westgate Resorts

Trades II - Electrician

Gatlinburg, TN · On-site

$24/hr

Perform engineering projects, guest calls, blitzes, and preventive maintenance as directed by resort management * Advanced understanding of electrical systems operations and the ability to install ...

Westgate Resorts

Engineering Tech I

Gatlinburg, TN · On-site

Support resort operations by performing maintenance tasks, including projects, preventive ... Perform maintenance and cleaning tasks as required by resort management * Safely use hand tools ...

Westgate Resorts

Trades II - Electrician

Gatlinburg, TN · On-site

$24/hr

Perform engineering projects, guest calls, blitzes, and preventive maintenance as directed by resort management * Advanced understanding of electrical systems operations and the ability to install ...

Westgate Resorts

Trades I - Electrician

Gatlinburg, TN · On-site

$23.75 - $32.50/hr

Supports resort operations by performing basic electrician tasks, including projects, preventive ... Perform maintenance and cleaning tasks as directed by resort management * Safely use hand tools ...

Westgate Resorts

Trades I - Electrician

Gatlinburg, TN · On-site

$23.75 - $32.50/hr

Supports resort operations by performing basic electrician tasks, including projects, preventive ... Perform maintenance and cleaning tasks as directed by resort management * Safely use hand tools ...

Westgate Resorts

Trades I - HVAC

Gatlinburg, TN

Supports resort operations by performing basic HVAC tasks, including projects, preventive ... Perform maintenance and cleaning tasks as required by resort management * Safely use hand tools ...

Westgate Resorts

Trades I - HVAC

Gatlinburg, TN · On-site

Supports resort operations by performing basic HVAC tasks, including projects, preventive ... Perform maintenance and cleaning tasks as required by resort management * Safely use hand tools ...

Westgate Resorts

Trades I - Electrician

Gatlinburg, TN

$23.75 - $32.50/hr

Supports resort operations by performing basic electrician tasks, including projects, preventive ... Perform maintenance and cleaning tasks as directed by resort management * Safely use hand tools ...

Music Road Resort

A/C Technician

Pigeon Forge, TN · On-site

Collaborate with team members and other departments to complete tasks efficiently and maintain smooth resort operations * Perform other duties as assigned by the Supervisor or General Manager ...

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Ski Resort Operations Manager information

What does a ski resort operations manager do?

A Ski Resort Operations Manager oversees the daily operations of a ski resort, ensuring all departments run smoothly and safely. Their responsibilities typically include managing staff, coordinating ski lift operations, maintaining equipment, ensuring guest safety, and delivering excellent customer service. They also collaborate with other managers to optimize resort services and handle emergency situations as needed. This role is essential for providing guests with a safe and enjoyable experience during the ski season.

What are the key skills and qualifications needed to thrive as a ski resort operations manager?

To thrive as a Ski Resort Operations Manager, you need expertise in resort management, knowledge of ski area safety protocols, and experience in hospitality, often supported by a degree in hospitality or business management. Familiarity with resort management software, scheduling systems, and safety certification such as PSIA/AASI or avalanche training is typically required. Strong leadership, problem-solving, and effective communication skills help you manage diverse teams and provide excellent guest experiences. These skills ensure smooth resort operations, guest safety, and high-quality service in a dynamic and seasonal environment.

What are some common challenges faced by ski resort operations managers during peak season, and how can they effectively address them?

During peak season, Ski Resort Operations Managers often face challenges such as managing high guest volumes, coordinating multiple departments (like lift operations, maintenance, and guest services), and ensuring safety on the slopes. Effective communication, proactive scheduling, and real-time problem-solving are crucial to maintaining smooth operations. Managers typically rely on strong leadership and adaptability to handle weather-related disruptions and guest concerns, while also motivating staff to deliver excellent service during busy periods.

What is the difference between Ski Resort Operations Manager vs Ski Resort Supervisor?

AspectSki Resort Operations ManagerSki Resort Supervisor
ResponsibilitiesOversees entire resort operations, including guest services, safety, and staff managementManages daily activities of specific departments, such as lift operations or guest services
CredentialsExperience in resort management, certifications in safety and hospitalityRelevant experience in specific resort departments, safety certifications often required
Work EnvironmentOffice-based with on-site visits, overseeing multiple departmentsPrimarily on-site, supervising staff and operations directly
Industry UsageCommonly used in larger resorts with multiple departmentsUsed in resorts of all sizes, focusing on specific operational areas

The Ski Resort Operations Manager has a broader scope, overseeing overall resort functions, while the Ski Resort Supervisor focuses on managing specific departments or areas. Both roles require safety certifications and industry experience, but the manager's role is more strategic and comprehensive.

What are popular job titles related to Ski Resort Operations Manager jobs in Tennessee?

For Ski Resort Operations Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Ski Resort Operations Manager jobs in Tennessee look for?

The top searched job categories for Ski Resort Operations Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Ski Resort Operations Manager jobs?

Cities in Tennessee with the most Ski Resort Operations Manager job openings:

Ski Resort Operations Manager jobs near you

Housekeeping Manager

Music Road Resort

Pigeon Forge, TN • On-site

Full-time

Re-posted yesterday

Job description

JOB OVERVIEW

The Housekeeping Manager is responsible for leading the daily operations of the Housekeeping Department while ensuring exceptional cleanliness, presentation, and service standards throughout the resort. This position also oversees the resort's breakfast operations, ensuring clean, welcoming dining areas, proper inventory management, and compliance with all food safety and sanitation standards. The Housekeeping Manager leads, develops, and supports high-performing teams while fostering a culture of accountability, teamwork, and continuous improvement.

Working collaboratively with all departments, this role ensures seamless operations and an exceptional guest experience through strong leadership, sound judgment, operational excellence, and a commitment to quality, efficiency, and service. Full availability, including evenings, weekends, and holidays, is required to support the operational needs of the resort.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Lead the daily operations of the Housekeeping Department, including guest rooms, public areas, laundry operations, back-of-house areas, and breakfast facilities, ensuring all areas consistently meet the resort's high standards for cleanliness, presentation, safety, and guest satisfaction.
  • Recruit, hire, train, develop, schedule, evaluate, recognize, and hold team members accountable while fostering a positive, collaborative, and high-performing work environment.
  • Manage staffing, daily operations, and labor resources to maximize productivity, efficiency, service quality, and departmental performance.
  • Deliver exceptional guest service by responding to guest concerns and partnering with other departments to ensure seamless resort operations.
  • Develop staffing plans, assign daily responsibilities, and manage labor resources to maximize productivity, efficiency, service quality, and departmental performance.
  • Conduct routine inspections while monitoring quality standards, guest feedback, inventories, expenses, and performance metrics to drive continuous improvement.
  • Coordinate departmental projects, including deep cleaning, preventive maintenance, renovations, pest control, and other operational initiatives.
  • Oversee breakfast operations, including cleanliness, presentation, inventory, ordering, cost control, and compliance with all food safety and sanitation standards.
  • Ensure compliance with resort policies, safety procedures, OSHA standards, lost and found procedures, and departmental best practices.
  • Utilize property management systems, Microsoft Office, and other technology to manage departmental operations, reporting, scheduling, inventory, and communication.
  • Identify operational challenges and implement solutions that improve efficiency, employee engagement, and the overall guest experience.
  • Maintain accurate departmental records, reports, inspections, and documentation.
  • Mentor and develop staff by fostering a positive, collaborative, and team-oriented work environment.
  • Perform additional duties and responsibilities as assigned by the General Manager.

EDUCATION

  • High school diploma or equivalent (Preferred)
  • Food Safety Certification or the ability to obtain certification within 90 days of hire (Preferred)
  • Hospitality Management coursework or certification (Preferred)

EXPERIENCE

  • Proficiency in Microsoft Office Suite (Required)
  • Hotel housekeeping experience: 2 years (Required)
  • Management or leadership experience: 2 years (Required)
  • Customer service experience: 2 years (Required)
  • Experience with hotel property management systems and housekeeping software (Preferred)

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