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Credit Card Operations Jobs (NOW HIRING)

Broadview FCU

Card Operations Specialist

Albany, NY

$20.68 - $24.82/hr

This position necessitates entry level components of the Debit and Credit Card operational process as well as general knowledge of procedures, lending policies, debit and credit card processing ...

Broadview FCU

Card Operations Specialist

Albany, NY · On-site

$20.68 - $24.82/hr

This position necessitates entry level components of the Debit and Credit Card operational process as well as general knowledge of procedures, lending policies, debit and credit card processing ...

Metro Credit Union

Card Services Specialist

Chelsea, MA · On-site

Review and process daily and monthly card operations reports, including card issuance, unposted transactions, returned plastics, returned credit card payments, address changes, regulatory compliance ...

metrocu

Card Services Specialist

Chelsea, MA · Hybrid

Review and process daily and monthly card operations reports, including card issuance, unposted transactions, returned plastics, returned credit card payments, address changes, regulatory compliance ...

SC State Credit Union

Credit Card Assistant

Columbia, SC · On-site

$15.50 - $17.50/hr

Experience supporting operations at a bank, credit union, or other financial institution is ... Daily processing of credit card applications * Answer phone calls from branches and phone center ...

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$32

$42

How much do credit card operations jobs pay per hour?

As of May 29, 2026, the average hourly pay for credit card operations in the United States is $32.54, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $38.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Credit Card Operations, and why are they important?

To excel in Credit Card Operations, you need a solid understanding of financial processes, attention to detail, and experience with banking or payment systems, often supported by a degree in finance or business. Familiarity with credit card management software, transaction processing platforms, and regulatory compliance systems is typically required. Strong analytical thinking, problem-solving, and effective communication are crucial soft skills for resolving issues and collaborating with teams. These skills ensure accurate transaction handling, regulatory adherence, and efficient customer service in a fast-paced financial environment.

What are some common challenges faced in a Credit Card Operations role, and how can they be managed effectively?

Professionals in Credit Card Operations often encounter challenges such as managing high transaction volumes, ensuring compliance with evolving regulations, and promptly resolving discrepancies or customer disputes. Effective time management, attention to detail, and strong communication skills are essential for addressing these issues. Many teams use specialized software and collaborate closely with customer service, risk, and compliance departments to streamline workflows and maintain accuracy. Staying updated on industry best practices and participating in ongoing training can also help professionals navigate these challenges successfully.

What are credit card operations?

Credit card operations refer to the processes and activities involved in managing credit card accounts, transactions, and services. This includes tasks such as processing applications, issuing cards, handling payments and disputes, fraud detection, and ensuring compliance with regulations. Credit card operations teams work behind the scenes to ensure that customers’ accounts are accurate, secure, and efficiently managed, providing support to both cardholders and merchants. Their work is crucial to smooth daily transactions and the overall functioning of the credit card system.

What is the difference between Credit Card Operations vs Credit Card Customer Service?

AspectCredit Card OperationsCredit Card Customer Service
Primary FocusProcessing transactions, managing account systems, and ensuring operational efficiencyAssisting customers with inquiries, disputes, and account issues
Required SkillsTechnical knowledge, attention to detail, process managementCommunication skills, problem-solving, customer service
Work EnvironmentBack-office, operational departments within banks or financial institutionsCall centers, customer support centers, or branch offices
CertificationsOften requires banking or finance certifications, familiarity with banking softwareCustomer service certifications, communication training

While both roles are integral to credit card services, Credit Card Operations focuses on the backend processing and system management, ensuring smooth transaction flow. Credit Card Customer Service centers on direct customer interactions, resolving issues and providing support. Understanding these differences helps job seekers target the right roles within the credit card industry.

More about Credit Card Operations jobs
What are the most commonly searched types of Credit Card Operations jobs? The most popular types of Credit Card Operations jobs are:
What states have the most Credit Card Operations jobs? States with the most job openings for Credit Card Operations jobs include:
What job categories do people searching Credit Card Operations jobs look for? The top searched job categories for Credit Card Operations jobs are:
Credit Card Operations jobs near you
Infographic showing various Credit Card Operations job openings in the United States as of May 2026, with employment types broken down into 72% Full Time, 26% Part Time, and 2% Temporary. Highlights an 100% Physical job distribution, with an average salary of $67,684 per year, or $32.5 per hour.

Card Operations Specialist

Broadview FCU

Albany, NY

$20.68 - $24.82/hr

Full-time

Posted 27 days ago

Job description

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!

Summary of Role:

To provide a high level of support and hospitality to both members and internal staff as it relates to Debit and Credit operations. This position necessitates entry level components of the Debit and Credit Card operational process as well as general knowledge of procedures, lending policies, debit and credit card processing systems, the information generated and used by those systems, and other Credit Union services as they relate to the debit and credit card products. Daily processing of entries, account maintenance, addressing member card related service issues, and reconciliation of outstanding items. Additionally, as needed, the Card Operations Associate will support the other business units within Operations to ensure a high level of member service is achieved and maintained.

Essential Job Functions/Responsibilities:

  • Build internal customer hospitality utilizing courtesy and friendliness, resolving service issues in a prompt and professional manner, within established policies and procedures and utilizing knowledge of process and systems providing accurate and complete information

  • Respond to all inquiries from internal customers seeking assistance and provide general information regarding payoffs, payments/deposits, file research, etc.

  • Adhere to phone availability requirements and successfully navigate inquiries on Card Operations topics for Debit and Credit cards

  • Adhere to all internal and external member service standards, providing effective member service to both internal and external customers

  • Perform Debit/Credit card maintenance that includes but is not limited to: Opening/blocking cards, expediting cards, pulling and redirecting or destroying cards as needed in accordance to the particular card program and applicable procedures and guidelines

  • Perform a set of daily tasks as assigned from the Card Operations Tasks list

  • Creates, maintains, and reviews department policies and procedures to ensure they are updated and accurate

  • At all times maintain a high degree of processing accuracy and member information confidentiality

  • Provide and embrace ideas and suggestions for continuous improvement

  • Other duties as needed

  • Additional duties may include aspects of all Card Operations Department roles

Minimum Job Qualifications:

  • Associates degree is preferred, or minimum of 1 to 2 years of experience in banking or equivalent experience in a related field.

  • Ability to work in a dynamic, high monetary risk operations governed by established deadlines and regulatory requirements

  • Ability to make effective decisions under pressure in a high monetary risk environment

  • Sound organizational and time management skills

  • High level of technology proficiency

  • Experience working with reconciliations helpful

  • Strong working knowledge of Microsoft Excel, particularly in creating and manipulating spreadsheets and creating reports from spreadsheets

Starting Compensation:$20.68 - $24.82/hr., plus a competitive benefits package

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

Broadview FCU is committed to ensuring individuals with disabilities and/or those whohave special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at talentacquisition@broadviewfcu.com

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