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Service Operations Manager Jobs in Memphis, TN (NOW HIRING)

Segue HR LLC

Operations Manager

Memphis, TN · On-site

Key Responsibilities • Oversee daily operational functions across payroll, HR services, client support, and tax administration. • Manage scheduling, workload allocation, and accountability of ...

Segue HR LLC

Operations Manager

Memphis, TN

Key Responsibilities Oversee daily operational functions across payroll, HR services, client support, and tax administration. Manage scheduling, workload allocation, and accountability of team ...

Rain For Rent

Operations Manager

Memphis, TN · On-site

Our dedicated team strives to exceed expectations through exceptional service and unwavering quality. Summary: As the Operations Manager, you will be responsible for planning and executing day to day ...

Rain for Rent

Operations Manager

Memphis, TN · On-site

Our dedicated team strives to exceed expectations through exceptional service and unwavering quality. Summary: As the Operations Manager, you will be responsible for planning and executing day to day ...

Dollar Tree

Operations Manager

West Memphis, AR · On-site

Foster a culture of safety, sanitation, integrity, and customer service Leadership & Administration: * Manage the development, implementation, and administration of operational policies, programs ...

Dollartree

Operations Manager

West Memphis, AR · On-site

Foster a culture of safety, sanitation, integrity, and customer service Leadership & Administration: * Manage the development, implementation, and administration of operational policies, programs ...

LAZ Parking Georgia, LLC

Operations Manager

Memphis, TN · On-site

$65K - $75K/yr

Operations Manager - Memphis * Pay Range - $65k-$75k * Growth Opportunities * Pay Activ - On-demand ... Responsible for always delivering the highest level of customer service in the industry to our ...

LAZ Parking Georgia, LLC

Operations Manager

Memphis, TN

$65K - $75K/yr

Operations Manager - Memphis * Pay Range - $65k-$75k * Growth Opportunities * Pay Activ On-demand ... Responsible for always delivering the highest level of customer service in the industry to our ...

BrightView

Operations Manager

Memphis, TN · On-site

The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring ... Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction ...

Williams-Sonoma

Operations Manager

Olive Branch, MS · On-site

Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. These ... The Operations Manager will be expected to drive results across safety, associate engagement ...

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Service Operations Manager information

See Memphis, TN salary details

$31.7K

$70.2K

$116.9K

How much do service operations manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for service operations manager in Memphis, TN is $70,195.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,600.00 and $85,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Memphis, TN? The most popular types of Service Operations jobs in Memphis, TN are:
What are popular job titles related to Service Operations Manager jobs in Memphis, TN? For Service Operations Manager jobs in Memphis, TN, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Memphis, TN look for? The top searched job categories for Service Operations Manager jobs in Memphis, TN are:
What cities near Memphis, TN are hiring for Service Operations Manager jobs? Cities near Memphis, TN with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Memphis, TN as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $76,401 per year, or $36.7 per hour.

Supervisor - Service Operations

Thompson Machinery - Caterpillar

Memphis, TN • On-site

Full-time

Re-posted 6 days ago

Thompson Machinery rating

8.8

Company rating: 8.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

24th of 171 rated vehicle equipment hire

Job description

Supervisor – Service Operations
JOB PROFILE
The Supervisor-Service Operations position is responsible for managing all skilled service mechanics/technicians, support staff at the designated location. Assigns work amp; directs staff to ensure that safe, appropriate and efficient repairs are performed. Interacts with customers and other supervisors regarding service progress.
ABOUT THE COMPANY
Thompson Machinery is a Caterpillar equipment dealer serving the middle and west Tennessee and northern Mississippi region. Since 1944, Thompson Machinery has been an industry leader, renowned for superior solutions, lasting relationships, and stronger communities. Serving a broad range of customers in the construction, forestry, mining, industrial, governmental, and agricultural industries, as well as trucking, power generation, and marine businesses, Thompson Machinery is a total equipment solution provider.
BASIC REQUIREMENTS
  • High school diploma required, college and/or technical education preferred.
  • Service Technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer factory training preferred.
  • Five or more years of previous hands-on equipment diagnostics and advanced troubleshooting experience working on Caterpillar construction equipment.
  • Able to work a flexible schedule, including nights, weekends and on-call hours as required.
  • Demonstrated professionalism, integrity, adaptability and a strong customer service focus.
  • Sense of urgency and self-initiative, and the personal drive for success.
  • Excellent communication skills.
  • Must be able to travel as required for meetings and training (less than 15%).
RESPONSIBILITIES
  • Assigns work within company facilities and at remote field locations, aiding technicians in prioritizing and locating field service customers.
  • Coordinates contact with technicians to support parts availability and parts orders, timely completion of work orders, and development of work schedules.
  • Interacts with individual and commercial equipment customers and with company Product Support leadership regarding service status.
  • Conduct annual performance reviews for assigned operational unit.
  • Investigate amp; document events of work related Injury and/or property damages.
  • Maintain effective work, vacation and training scheduled for assigned staff.
  • Submit accurate time records related to work performed and/or hours worked.
  • Respond to customer inquiries related to service.
Safety
  • Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.
  • Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.
Customer Satisfaction
  • Respond to all customer requests in a professional and courteous, timely and responsive manner.
  • Maintain a clean, professional personal appearance at all time, meeting all Company standards for professionalism.
  • Keep the Manager continually apprised to assist in answering customer questions and problems when necessary.
Business
  • Supports the organization’s mission, vision and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.
  • Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks.
  • Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers.
  • Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.
  • Maintain company and product confidentiality.
  • Attend and participate in all meetings, trainings, and activities as required.
  • Adhere to all Company policies and departmental procedures and rules.
  • All other duties as assigned.
Work Conditions
  • Maintain a clean, safe working environment.
  • Communicate effectively, verbally and in writing.
  • Must be honest, reliable, and dependable, and display a positive attitude.
  • Must be able to work well under occasional pressure or within work standards and deadlines.
  • Must be able to work independently and/or with others in a team environment.
  • Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
  • Meet all eligibility requirements to drive Company vehicles, including a current, valid driver's license issued by the resident State, and maintain current motor vehicle liability insurance.
Physical Requirements
  • Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position.
  • Able to lift up to 20-50 pounds occasionally.
Thompson Machinery offers competitive salaries and a complete benefits package.
Compensation for this position will be commensurate with the candidate’s experience and background.
Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.

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