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Service Operations Manager Jobs in Memphis, TN (NOW HIRING)

ALO

Operations Manager

Memphis, TN · On-site

OVERVIEW As the Operations Manager, you'll play a vital role in leading our fantastic operations ... Organize and manage all necessary resources to enhance safety, quality, customer service, and cost ...

Penhall

Operations Manager

Memphis, TN · On-site

Application Instructions Penhall Company has been shaping the future of concrete services for over ... The Operations Manager works closely with dispatch teams to ensure that employees and equipment are ...

Williams-Sonoma

Operations Manager

Olive Branch, MS · On-site

Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. These ... The Operations Manager will be expected to drive results across safety, associate engagement ...

Dayton Freight

Operations Manager

Memphis, TN · On-site

Paid holidays (8); paid vacation and personal days Responsibilities Operations Managers develop ... Prepare and compile daily, weekly, monthly production and service records and measure conformance ...

Dayton Freight

Operations Manager

Memphis, TN

Paid holidays (8); paid vacation and personal days Responsibilities Operations Managers develop ... Prepare and compile daily, weekly, monthly production and service records and measure conformance ...

Marriott

Operations Manager

Memphis, TN · On-site

Responds timely to customer service department request. Ensures all team members meet or exceed all ... Assisting in Managing Profitability Assists in performing required annual Quality audit with GM ...

Williams-Sonoma

Operations Manager

Olive Branch, MS · On-site

Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. These ... The Operations Manager will be expected to drive results across safety, associate engagement ...

Dayton Freight

Operations Manager

Memphis, TN · On-site

Paid holidays (8); paid vacation and personal days Operations Managers develop methods and ... Prepare and compile daily, weekly, monthly production and service records and measure conformance ...

Amazon

Operations Manager

Memphis, TN · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

Amazon

Operations Manager

Byhalia, MS · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

Amazon

Operations Manager

Memphis, TN · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

Amazon

Operations Manager

Memphis, TN · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

Mosquito Authority

Operations Manager

Olive Branch, MS · On-site

Operations Manager Do you have a passion for leading others, an eye for detail, and the desire to ... Ensures all protocols are followed to include customer service, applying our 21-day barrier ...

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Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Memphis, TN

Service Operations Manager information

See Memphis, TN salary details

$31.7K

$70.2K

$116.9K

How much do service operations manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for service operations manager in Memphis, TN is $70,195.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,600.00 and $85,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Memphis, TN? The most popular types of Service Operations jobs in Memphis, TN are:
What are popular job titles related to Service Operations Manager jobs in Memphis, TN? For Service Operations Manager jobs in Memphis, TN, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Memphis, TN look for? The top searched job categories for Service Operations Manager jobs in Memphis, TN are:
What cities near Memphis, TN are hiring for Service Operations Manager jobs? Cities near Memphis, TN with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Memphis, TN as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $76,401 per year, or $36.7 per hour.

Operations Manager

ALO

Memphis, TN • On-site

Other

Posted 10 days ago

Job description

OVERVIEW

As the Operations Manager, you'll play a vital role in leading our fantastic operations team, all focused on the same value stream to build a world-class operation. Your responsibilities will include managing inbound and pick/pack operations, overseeing outbound shipments, and maintaining inventory. You'll also be the champion for continuous improvement, fostering a lean culture that values our inventory, our people, and our processes.

RESPONSIBILITIES  

  • Ensure we meet client SLA agreements and site-specific quality and fulfillment targets.
  • Develop and manage daily operational strategies to keep our campus safe and productive.
  • Support and nurture the growth of your direct reports.
  • Take full responsibility for client operations during your work week, including 2nd shift and weekend/donut shifts when necessary.
  • Lead our Individual Performance Management program in your area.
  • Plan, prioritize, and communicate shift directives to guarantee efficiency, accuracy, and quality.
  • Engage with clients on operational topics to ensure smooth communication.
  • Oversee all aspects of quality assurance, including setting metrics, applying industry best practices, and developing new tools and processes to meet quality goals.
  • Provide performance evaluations and constructive feedback to your direct reports, including salaried management members.
  • Encourage and promote a culture of continuous improvement within the value stream.
  • Drive productivity and improvements in line with our KPIs.
  • Take ownership of lean process improvement and CI initiatives.
  • Organize and manage all necessary resources to enhance safety, quality, customer service, and cost efficiency.
  • Ensure all training and skills development programs, along with Standard Operating Procedures (SOPs) within the value stream, are current and maintained.
  • Foster a culture of high accountability, engagement, and associate empowerment.
  • Manage relationships with on-site seasonal staffing representatives and keep the director of operations informed about seasonal labor needs.
  • Handle budget management for the value stream.
  • Perform any other duties assigned by your supervisor or manager.

QUALIFICATIONS

  • Bachelor's degree is strongly preferred; a HS Degree or GED is required.
  • Experience with process improvement ideologies, such as LEAN, Six Sigma, or similar; Six Sigma certification is a plus!
  • At least 2 years of progressive operations experience in a managerial role.
  • Experience leading teams of up to 100 associates.
  • A proven track record in driving productivity improvements through continuous improvement efforts.
  • Execution-focused and performance-oriented.
  • Adaptability is key!
  • Excellent communication skills.
  • Strong motivational abilities to inspire your team.
  • Understanding of internal customer requirements.
  • A collaborative spirit to drive performance.
  • Ability to analyze data for defect identification and root cause analysis.
  • Recognize process opportunities that foster growth.
  • Strong verbal and written communication skills.
  • Capability to establish or enhance quality control procedures.
  • Must demonstrate a willingness to learn all operational functions.
  • Ability to coach, mentor, and motivate your direct reports.
  • Strong influencing skills to collaborate with peers and upper management.
  • Proficiency in Microsoft Office, especially Excel.
  • Intermediate math skills are a must.

 

 

 

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