Memphis, TN · On-site
... technology services and support to the client's business users. Skill Requirements for Lead (on ... Experienced in Service Management delivery * Experienced in ITIL * Experienced in requirements ...
Memphis, TN · On-site
... technology services and support to the client's business users. Skill Requirements for Lead (on ... Experienced in Service Management delivery * Experienced in ITIL * Experienced in requirements ...
Nashville, TN · Hybrid
$100K - $134K/yr
About the Role The Manager, IT Services is a critical role responsible for providing desktop ... ITIL v4 Foundation certification or equivalent service management framework experience. The ...
Nashville, TN · Hybrid
$100K - $134K/yr
About the Role The Manager, IT Services is a critical role responsible for providing desktop ... ITIL v4 Foundation certification or equivalent service management framework experience. The ...
Alamo, TN · On-site
In this highly visible role, you'll guide endtoend IT service delivery onsite, ensuring ... Ensure effective ticket management, triage, and resolution * Deliver and support onsite IT infrastr ...
Alamo, TN · On-site
In this highly visible role, you'll guide endtoend IT service delivery onsite, ensuring ... Ensure effective ticket management, triage, and resolution * Deliver and support onsite IT infrastr ...
Alamo, TN · On-site
In this highly visible role, you'll guide end-to-end IT service delivery onsite, ensuring ... Ensure effective ticket management, triage, and resolution * Deliver and support onsite IT infrastr ...
Alamo, TN · On-site
In this highly visible role, you'll guide end-to-end IT service delivery onsite, ensuring ... Ensure effective ticket management, triage, and resolution * Deliver and support onsite IT infrastr ...
Senior Manager, IT Service Delivery Employment Type: Full Time Compensation: Commensurate with ... Apply service management, project management, and architectural methodologies to improve ...
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Senior Manager, IT Service Delivery Employment Type: Full Time Compensation: Commensurate with ... Apply service management, project management, and architectural methodologies to improve ...
Nashville, TN · On-site
$91K - $112K/yr
... Service Management or equivalent. • Demonstrated experience designing or deploying AI-driven ... IT service automation ticket triage, autonomous remediation, or self-service provisioning workflows ...
Nashville, TN · On-site
$91K - $112K/yr
... Service Management or equivalent. • Demonstrated experience designing or deploying AI-driven ... IT service automation ticket triage, autonomous remediation, or self-service provisioning workflows ...
Memphis, TN · On-site
Reporting to the IT Service Delivery Manager, this role supports daily IT service delivery operations by troubleshooting hardware, software, device, and access-related issues, executing established ...
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Memphis, TN · On-site
Reporting to the IT Service Delivery Manager, this role supports daily IT service delivery operations by troubleshooting hardware, software, device, and access-related issues, executing established ...
Oversee the IT service management and ticketing platform, ensuring incidents, service requests, problems, and escalations are properly documented, prioritized, assigned, and resolved. * Establish and ...
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Oversee the IT service management and ticketing platform, ensuring incidents, service requests, problems, and escalations are properly documented, prioritized, assigned, and resolved. * Establish and ...
Nashville, TN · On-site
Oversee the IT service management and ticketing platform, ensuring incidents, service requests, problems, and escalations are properly documented, prioritized, assigned, and resolved. * Establish and ...
Nashville, TN · On-site
Oversee the IT service management and ticketing platform, ensuring incidents, service requests, problems, and escalations are properly documented, prioritized, assigned, and resolved. * Establish and ...
Nashville, TN · On-site
$91K - $112K/yr
About the Role The Manager, IT Services is a critical role responsible for providing desktop ... ITIL v4 Foundation certification or equivalent service management framework experience. The ...
Nashville, TN · On-site
$91K - $112K/yr
About the Role The Manager, IT Services is a critical role responsible for providing desktop ... ITIL v4 Foundation certification or equivalent service management framework experience. The ...
Brentwood, TN · On-site
$90 - $120/hr
Through our performance management program, you can earn additional annual incentives as you set ... Ensures required IT services are identified, developed, and supported to the satisfaction of the ...
Brentwood, TN · On-site
$90 - $120/hr
Through our performance management program, you can earn additional annual incentives as you set ... Ensures required IT services are identified, developed, and supported to the satisfaction of the ...
Brentwood, TN · On-site
$120 - $160/hr
This is a hands‑on operational leadership role for someone who blends classic IT service management discipline with modern Site Reliability Engineering practices. The Director ensures that core ...
Brentwood, TN · On-site
$120 - $160/hr
This is a hands‑on operational leadership role for someone who blends classic IT service management discipline with modern Site Reliability Engineering practices. The Director ensures that core ...
Brentwood, TN · On-site
This is a hands-on operational leadership role for someone who blends classic IT service management discipline with modern Site Reliability Engineering practices. The Director ensures that core ...
Brentwood, TN · On-site
This is a hands-on operational leadership role for someone who blends classic IT service management discipline with modern Site Reliability Engineering practices. The Director ensures that core ...
Brentwood, TN · On-site
This is a hands-on operational leadership role for someone who blends classic IT service management discipline with modern Site Reliability Engineering practices. The Director ensures that core ...
Quick apply
Brentwood, TN · On-site
This is a hands-on operational leadership role for someone who blends classic IT service management discipline with modern Site Reliability Engineering practices. The Director ensures that core ...
Utilize existing IT management systems including ServiceNow and Workday for service and purchasing. • Provide and review daily metrics surrounding service requests, incidents and problems. • ...
Utilize existing IT management systems including ServiceNow and Workday for service and purchasing. • Provide and review daily metrics surrounding service requests, incidents and problems. • ...
Cookeville, TN · On-site
... IT service management tools. • Support employee onboarding, offboarding, transfers, equipment deployments, and refresh activities. • Assist with audio/video conferencing and meeting room ...
Cookeville, TN · On-site
... IT service management tools. • Support employee onboarding, offboarding, transfers, equipment deployments, and refresh activities. • Assist with audio/video conferencing and meeting room ...
Memphis, TN · On-site
$61K - $91K/yr
Monitor and maintain IT systems, including performing patch management, updates, and basic server administration. * Document and update IT service tickets with detailed resolutions and escalate ...
Memphis, TN · On-site
$61K - $91K/yr
Monitor and maintain IT systems, including performing patch management, updates, and basic server administration. * Document and update IT service tickets with detailed resolutions and escalate ...
Nashville, TN · On-site
$91K - $112K/yr
Strong understanding of IT operations, service delivery, infrastructure management, cybersecurity ... business continuity, and disaster recovery. * Demonstrated ability to lead teams, manage priorities ...
Nashville, TN · On-site
$91K - $112K/yr
Strong understanding of IT operations, service delivery, infrastructure management, cybersecurity ... business continuity, and disaster recovery. * Demonstrated ability to lead teams, manage priorities ...
Through our performance management program, you can earn additional annual incentives as you set ... Ensures required IT services are identified, developed, and supported to the satisfaction of the ...
Through our performance management program, you can earn additional annual incentives as you set ... Ensures required IT services are identified, developed, and supported to the satisfaction of the ...
Memphis, TN · On-site
$61K - $91K/yr
Monitor and maintain IT systems, including performing patch management, updates, and basic server administration. * Document and update IT service tickets with detailed resolutions and escalate ...
Memphis, TN · On-site
$61K - $91K/yr
Monitor and maintain IT systems, including performing patch management, updates, and basic server administration. * Document and update IT service tickets with detailed resolutions and escalate ...
| Aspect | It Service Management Manager | Service Desk Manager |
|---|---|---|
| Responsibilities | Oversees IT service delivery, manages ITSM processes, aligns IT services with business needs | Manages the service desk team, handles user support, ensures ticket resolution efficiency |
| Certifications | ITIL, COBIT, PMP often preferred | ITIL, HDI certifications common |
| Work Environment | Strategic IT department, cross-department collaboration | Help desk or support center, direct user interaction |
| Focus | IT service management processes and strategy | User support and incident resolution |
The It Service Management Manager focuses on overseeing ITSM processes and aligning IT services with business goals, while the Service Desk Manager concentrates on managing support teams and resolving user issues. Both roles require ITIL certifications and involve working within IT departments, but their scope and daily tasks differ significantly.
For It Service Management Manager jobs in Tennessee, the most frequently searched job titles are:
The top searched job categories for It Service Management Manager jobs in Tennessee are:
Memphis, TN • On-site
Contractor
Re-posted 5 days ago
Job Description
Client is looking for a consultant, preferable ITIL certified, who will work with the client to review the existing ITSM program and processes, provide gap analysis and lead the implementation of the new software and processes to provide best practices in delivering technology services and support to the client's business users.
Skill Requirements for Lead (on-site in Memphis):
Share the Profiles to dinesh@techtammina(dot)com
Contact: 703-349-1004
Job Type: Contract
Duration:6+Months
Citizenship: USC/H1B/GC
Expenses: All-inclusive
Keep the subject line with Job Title and Location
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It services
201 - 500 Employees
Chantilly, VA, US
2005
