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Service Operations Manager Jobs in Dallas, TX (NOW HIRING)

SSA Group

Food Service Operations Manager

Dallas, TX · On-site

$60K - $65K/yr

Food Service Operations Manager Who are we : For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission ...

Albertsons

Service Operations Assistant

Fort Worth, TX · On-site

Position Purpose The Service Operations Assistant supports the Service Operations Manager in leading front-end operations and delivering an exceptional customer experience. This position assists with ...

A-Z Bus Sales Inc

Operations Manager

Krugerville, TX · On-site

Job Summary The Operations Manager is responsible for ensuring the service department consistently delivers Customer Service Excellence across all A-Z Bus Sales locations. This role drives ...

Burlington

Operations/Service Manager II

Arlington, TX · On-site

$21 - $29/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Dallas, TX

Service Operations Manager information

See Dallas, TX salary details

$35.1K

$77.8K

$129.6K

How much do service operations manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for service operations manager in Dallas, TX is $77,799.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,400.00 and $94,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is an operations manager paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger organizations or specialized sectors.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service and manufacturing environments. Understanding these components is essential for a Service Operations Manager to ensure smooth operations and customer satisfaction.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

What should an operations manager be paid?

The salary for a Service Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Factors such as certifications, team size, and company size can influence compensation levels.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Dallas, TX? The most popular types of Service Operations jobs in Dallas, TX are:
What are popular job titles related to Service Operations Manager jobs in Dallas, TX? For Service Operations Manager jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Dallas, TX look for? The top searched job categories for Service Operations Manager jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Service Operations Manager jobs? Cities near Dallas, TX with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Dallas, TX as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $77,799 per year, or $37.4 per hour.
Service Operations Manager

Service Operations Manager

Smart Care Equipment Solutions

Dallas, TX • On-site

Full-time

Re-posted 24 days ago

Smart Care Equipment Solutions rating

8.3

Company rating: 8.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

38th of 238 rated repair and maintenance companies

Job description

We are seeking an experienced Service Operations Manager to lead one of our operating companies and drive profitable growth, operational excellence, and exceptional customer satisfaction.

The Service Operations Manager is responsible for the overall performance of the service business, including safety, financial results, customer satisfaction, and team development. This leader will guide Service Managers, Dispatchers, and support staff to deliver highquality work and strong business outcomes.

Success in this role requires a blend of leadership, operational expertise, customer relationship management, and the ability to thrive in a fastpaced, technical service environment.

Key Responsibilities

  • Ensure a safe work environment for all Team Members; lead injuryprevention initiatives and communicate incidents promptly.
  • Direct and support Service Managers, Dispatchers, and administrative staff to deliver exceptional customer service and operational performance.
  • Manage the Service P&L, ensuring financial health and profitable growth.
  • Develop and execute the annual operating plan; collaborate with department heads and controllers on budgeting.
  • Uphold company values and maintain the highest level of integrity and policy adherence.
  • Coach, mentor, and develop direct reports; lead talent acquisition and retention efforts.
  • Build and maintain strong relationships with top customers and general contractors; monitor satisfaction and take corrective action when needed.
  • Improve operational processes to enhance productivity and efficiency.
  • Oversee large projects and evaluate performance metrics.
  • Prepare and deliver quarterly business reviews on operational and financial performance.

Qualifications

  • Bachelor's degree in Business, Engineering, or a related technical/financial field; equivalent experience considered.
  • 5+ years of managerial or supervisory experience in a servicerelated industry preferred.
  • Minimum 2 years of P&L ownership and accountability.
  • 3+ years of customer relationship development and management experience.
  • Strong interpersonal and communication skills, including sales aptitude.
  • Demonstrated success in hiring, developing, and leading technical nonexempt teams.
  • Proven problemsolving and decisionmaking skills in a fastpaced environment.
  • Experience with service applications and dispatch systems.
  • Previous experience in HVAC, grocery, foodservice, or equipment repair industries required.
  • Willingness to travel within the market to support customers and location managers.

Ability to travel up to 30%.


About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.

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