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Service Operations Manager Jobs in Dallas, TX (NOW HIRING)

A-Z Bus Sales

Operations Manager

Krugerville, TX · On-site

$83K - $104K/yr

Job Type Full-time Description Job Summary The Operations Manager is responsible for ensuring the service department consistently delivers Customer Service Excellence across all A-Z Bus Sales ...

A-Z Bus Sales Inc

Operations Manager

Krugerville, TX · On-site

Job Summary The Operations Manager is responsible for ensuring the service department consistently delivers Customer Service Excellence across all A-Z Bus Sales locations. This role drives ...

Albertsons

Service Operations Assistant

Frisco, TX · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Position Summary The Service Operations Assistant supports the Service Operations Manager in leading front-end operations, customer service functions, Drive Up & Go fulfillment, associate development ...

Albertsons

Service Operations Assistant

Frisco, TX · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Position Summary The Service Operations Assistant supports the Service Operations Manager in leading front-end operations, customer service functions, Drive Up & Go fulfillment, associate development ...

New

Albertsons

Service Operations Assistant

Frisco, TX · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Position Summary The Service Operations Assistant supports the Service Operations Manager in leading front-end operations, customer service functions, Drive Up & Go fulfillment, associate development ...

New

Albertsons

Service Operations Assistant

Duncanville, TX · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Support compliance with operational audits and company standards. * Assist with managing customer traffic and service priorities during peak business periods. * Maintain awareness of store ...

Burlington

Operations/Service Manager II

Arlington, TX

$21 - $29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Wolters Kluwer

Manager, Customer Service Operations

Coppell, TX · On-site

$76K - $133K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Manager - Customer Service Operations will lead a dedicated team to deliver outstanding customer service by optimizing processes and performance. In this impactful role, you will manage daily ...

Wolters Kluwer

Manager, Customer Service Operations

Coppell, TX · On-site

$76K - $133K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Manager - Customer Service Operations will lead a dedicated team to deliver outstanding customer service by optimizing processes and performance. In this impactful role, you will manage daily ...

Albertsons

Service Operations Assistant

Duncanville, TX

  • Medical

  • Dental

  • Retirement

  • PTO

Support compliance with operational audits and company standards. * Assist with managing customer traffic and service priorities during peak business periods. * Maintain awareness of store ...

Wolters Kluwer

Manager, Customer Service Operations

Coppell, TX · On-site

$76K - $133K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Manager - Customer Service Operations will lead a dedicated team to deliver outstanding customer service by optimizing processes and performance. In this impactful role, you will manage daily ...

Albertsons

Service Operations Assistant

Duncanville, TX

  • Medical

  • Dental

  • Retirement

  • PTO

Support compliance with operational audits and company standards. * Assist with managing customer traffic and service priorities during peak business periods. * Maintain awareness of store ...

Albertsons

Service Operations Assistant

Duncanville, TX · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Support compliance with operational audits and company standards. * Assist with managing customer traffic and service priorities during peak business periods. * Maintain awareness of store ...

Cherry Talent Group

Operations Manager

Grand Prairie, TX

$110K - $125K/yr

  • Medical

  • Retirement

Operations Manager - Concrete Sawing & Services Location: Dallas-Fort Worth (Grand Prairie area preferred) Compensation: $110,000-$125,000 base salary + performance-based bonus Benefits: Health ...

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Showing results 41-60

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Dallas, TX

Service Operations Manager information

See Dallas, TX salary details

$35.3K

$78.1K

$130.1K

How much do service operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service operations manager in Dallas, TX is $78,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,600.00 and $94,900.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in Dallas, TX?

The most popular types of Service Operations jobs in Dallas, TX are:

What are popular job titles related to Service Operations Manager jobs in Dallas, TX?

For Service Operations Manager jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Dallas, TX look for?

The top searched job categories for Service Operations Manager jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Service Operations Manager jobs?

Cities near Dallas, TX with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Dallas, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $78,130 per year, or $37.6 per hour.

Operations Manager

A-Z Bus Sales

Krugerville, TX • On-site

$83K - $104K/yr

Full-time

Re-posted 18 days ago

Job description

Job Type
Full-time
Description
Job Summary
The Operations Manager is responsible for ensuring the service department consistently delivers Customer Service Excellence across all A-Z Bus Sales locations. This role drives operational performance, revenue growth, and year-over-year net profit improvement while upholding the organization's Core Values.
The Operations Manager fosters a culture of accountability, professional development, and continuous improvement, while supporting team training and development initiatives.
Essential Functions & Responsibilities
Operational & Management Duties
  • Lead and support the professional development of the service team.
  • Promote clear and effective communication with internal and external customers regarding service operations.
  • Monitor and analyze key performance indicators (KPIs), identifying trends, opportunities, and areas for improvement.
  • Achieve monthly goals related to customer satisfaction, production, revenue, and gross profit.
  • Implement and improve Standard Operating Procedures (SOPs) and service processes.
  • Ensure the service team meets daily, weekly, and monthly sales and productivity targets.
  • Manage and monitor Work-in-Progress (WIP) to maximize efficiency and profitability.
  • Conduct in-person customer visits to strengthen relationships and ensure satisfaction.
  • Ensure technical staff maintain required OEM factory certifications.
  • Build and maintain strong, long-term relationships with partners and vendors.
  • Ensure compliance with company policies, safety standards, and regulatory requirements.

Personnel & Leadership Duties
  • Participate in recruiting, hiring, onboarding, and retention efforts.
  • Manage employee performance, coaching, and disciplinary actions as needed.
  • Foster a culture of accountability, teamwork, and continuous improvement.

Key Performance Indicators (KPIs)
  • Monthly Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) results
  • Work-in-Progress (WIP) performance metrics
  • Monthly sales and gross profit achievement
  • Employee development and certification completion rates

Leadership & Supervisory Responsibilities
  • Oversee and manage service operations at both Krugerville and Lubbock locations
  • Directly supervise service personnel, including technicians and support staff
  • Ensure alignment of service departments with company goals and standards

Core Competencies
  • Technical Capacity
  • Performance Management
  • Ethical Conduct
  • Communication Proficiency
  • Personal Effectiveness & Credibility

Work Environment
  • Combination of office and service shop environments
  • Frequent exposure to moving mechanical parts, fumes, airborne particles, and loud noise levels
  • Occasional exposure to extreme environmental conditions

Position Type & Work Schedule
  • Full-time, exempt position
  • Availability required Monday-Friday between 6:00 AM and 6:00 PM (schedule varies)
  • Evening and weekend work may be required based on operational needs

Travel Requirements
  • Frequent travel between locations and for customer visits is required

Training & Development
  • Dealer Management System (DMS) training (NetSuite)
  • OEM factory training and certification programs
  • Ongoing development in network communications and leadership skills

Additional Responsibilities
This job description is not intended to be an exhaustive list of duties. Responsibilities may change at any time with or without notice to meet business needs.
Requirements
Education and Experience:
  • Minimum of five (5) years of automotive, bus, or heavy truck dealership customer service experience representing the Service Department.
  • Knowledge of on-highway vehicle products and warranties.
  • Minimum of five (5) years of department personnel management experience.
  • High School Diploma
  • Technical School Diploma or equivalent
  • Must have a valid driver's license and have and maintain an acceptable, safe driving record

Preferred Education and Experience:
  • Technical Training
  • Heavy Truck/Bus Dealership Experience
  • Department Management Background (40+ employees)
  • Bus Air Conditioning installation

Salary Description
$83,200 - $104,000

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