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Service Operations Manager Jobs in Dallas, TX (NOW HIRING)

Albertsons

Service Operations Assistant

Frisco, TX · On-site

Position Summary The Service Operations Assistant supports the Service Operations Manager in leading front-end operations, customer service functions, Drive Up & Go fulfillment, associate development ...

Albertsons

Service Operations Assistant

Frisco, TX

Position Summary The Service Operations Assistant supports the Service Operations Manager in leading front-end operations, customer service functions, Drive Up & Go fulfillment, associate development ...

Albertsons

Service Operations Assistant

Frisco, TX · On-site

Position Summary The Service Operations Assistant supports the Service Operations Manager in leading front-end operations, customer service functions, Drive Up & Go fulfillment, associate development ...

Albertsons

Service Operations Assistant

Mesquite, TX · On-site

Position Purpose The Service Operations Assistant supports the Service Operations Manager in overseeing front-end store operations and delivering an exceptional customer experience. This position ...

Burlington

Operations/Service Manager II

Arlington, TX · On-site

$21 - $29/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

True Find Staffing

EMS Operations Manager

Garland, TX · On-site

Operations Manager - HVAC / Building Automation Position Summary We are seeking an experienced ... This role is responsible for overseeing service and project execution, supporting field teams, and ...

Dynamic SLR

Tree Operations Manager

Richardson, TX · On-site

$75 - $95/hr

Tree Operations Manager Dynamic SLR Richardson, Texas, United States About this position Dynamic is a fast-growing home services company focused on delivering exceptional customer experiences. Our ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Dallas, TX

Service Operations Manager information

See Dallas, TX salary details

$32.3K

$71.6K

$119.3K

How much do service operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for service operations manager in Dallas, TX is $71,604.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,600.00 and $86,900.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in Dallas, TX?

The most popular types of Service Operations jobs in Dallas, TX are:

What are popular job titles related to Service Operations Manager jobs in Dallas, TX?

For Service Operations Manager jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Dallas, TX look for?

The top searched job categories for Service Operations Manager jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Service Operations Manager jobs?

Cities near Dallas, TX with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Dallas, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $78,130 per year, or $37.6 per hour.

Service Operations Assistant

Albertsons

Mesquite, TX

Full-time

Medical, Dental, Retirement, PTO

Posted 15 days ago

Albertsons rating

5.9

Company rating: 5.9 out of 10

Based on 1,168 frontline employees who took The Breakroom Quiz

68th of 124 rated grocery stores

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.


Position Purpose

The Service Operations Assistant supports the Service Operations Manager in overseeing front-end store operations and delivering an exceptional customer experience. This position assists in supervising front-end associates, maintaining operational efficiency, ensuring compliance with company policies, and supporting service-related initiatives. The Service Operations Assistant helps promote a positive customer-focused environment while ensuring smooth daily operations.

Key Responsibilities Customer Service & Front-End Operations
  • Deliver exceptional customer service and promote a customer-first culture.
  • Assist in overseeing front-end activities, including checkout operations, customer service, and courtesy services.
  • Resolve customer concerns, complaints, and service recovery situations promptly and professionally.
  • Support initiatives that improve customer satisfaction and store service standards.
  • Ensure customers receive timely, accurate, and friendly service throughout their shopping experience.
Team Leadership & Development
  • Assist with supervising, training, coaching, and developing front-end associates.
  • Provide direction and support to cashiers, service desk associates, courtesy clerks, and other front-end team members.
  • Promote teamwork, accountability, and a positive work environment.
  • Assist with onboarding and training new associates.
  • Support performance management and recognition initiatives.
  • Serve as a leader on duty when assigned.
Operational Excellence
  • Assist in coordinating front-end staffing and workflow to maximize efficiency and customer service.
  • Monitor checkout lane activity and adjust staffing based on business needs.
  • Support daily operational plans and department objectives.
  • Ensure company service standards and operating procedures are consistently followed.
  • Assist with implementation of company programs, promotions, and operational initiatives.
  • Help ensure store readiness and front-end presentation standards are maintained.
Cash Handling & Financial Controls
  • Support cash accountability procedures and front-end financial controls.
  • Assist with register audits, cash pickups, deposits, and reconciliation activities.
  • Monitor associate compliance with cash handling policies and procedures.
  • Help identify and resolve cash variances and procedural concerns.
  • Maintain accurate records and required operational documentation.
Compliance & Safety
  • Ensure compliance with company policies, safety standards, and operational procedures.
  • Monitor front-end activities to ensure adherence to loss prevention practices.
  • Support safety initiatives and help maintain a safe environment for customers and associates.
  • Assist with incident reporting and follow-up activities.
  • Participate in operational audits and compliance reviews as needed.
Service Desk & Store Support Functions
  • Assist with customer service desk operations, including returns, exchanges, refunds, lottery, money services, and store programs where applicable.
  • Support store-wide initiatives and cross-functional operational needs.
  • Provide backup support for front-end and customer service functions during peak business periods.
  • Assist in maintaining service desk accuracy, organization, and compliance.
  • Help support community outreach and customer engagement activities as directed.

We also provide a variety of benefits including:

  • Competitive wages paid weekly
· Access to up to 50% of your earned wages before payday, via our partnership with Stream
  • Associate discounts
  • Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
  • Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
  • Leaders invested in your training, career growth and development
  • An inclusive work environment with talented colleagues who reflect the communities we serve


Our Values – Click below to view video: ACI Values

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