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Service Operations Manager Jobs in Houston, TX (NOW HIRING)

Burlington

Operations Service Manager

Houston, TX

$22.05 - $30.45/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Albertsons

Service Operations Assistant

Houston, TX · On-site

Assume leadership responsibilities in the absence of the Service Operations Manager. Operational Excellence * Help ensure compliance with cash handling, register accountability, and loss prevention ...

Albertsons

Service Operations Assistant

Houston, TX · On-site

Assume leadership responsibilities in the absence of the Service Operations Manager. Operational Excellence * Help ensure compliance with cash handling, register accountability, and loss prevention ...

Albertsons

Service Operations Assistant

Houston, TX · On-site

Assume leadership responsibilities in the absence of the Service Operations Manager. Operational Excellence * Help ensure compliance with cash handling, register accountability, and loss prevention ...

Express Employment Professionals

Be Seen First

Operations Manager

Houston, TX · On-site

$65K - $70K/yr

Ensure service requests are completed accurately and on time. * Coordinate emergency service calls and schedule changes. * Review operational performance and identify opportunities for improvement.

Albertsons

Service Operations Assistant

Houston, TX · On-site

Promote efficient use of labor resources and workflow management. * Support execution of store promotions and service initiatives. * Contribute to achieving overall store operational objectives.

Albertsons

Service Operations Assistant

Houston, TX · On-site

Promote efficient use of labor resources and workflow management. * Support execution of store promotions and service initiatives. * Contribute to achieving overall store operational objectives.

Albertsons

Service Operations Assistant

Houston, TX · On-site

Promote efficient use of labor resources and workflow management. * Support execution of store promotions and service initiatives. * Contribute to achieving overall store operational objectives.

TWC Services

Operations Manager

Houston, TX · On-site

Apply Now Save Job Saved Description TWC Services, Inc., is an industry leader in Commercial ... What Success in our Operations Manager Role Looks Like at TWC Services Inc. Leads effective branch ...

TWC Services, Inc.

Operations Manager

Houston, TX

Description TWC Services, Inc., is an industry leader in Commercial Refrigeration, Air Conditioning ... What Success in our Operations Manager Role Looks Like at TWC Services Inc. Leads effective branch ...

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Service Operations Manager information

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$30.8K

$68.2K

$113.6K

How much do service operations manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for service operations manager in Houston, TX is $68,182.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $82,800.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in Houston, TX?

The most popular types of Service Operations jobs in Houston, TX are:

What are popular job titles related to Service Operations Manager jobs in Houston, TX?

For Service Operations Manager jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Houston, TX look for?

The top searched job categories for Service Operations Manager jobs in Houston, TX are:

What cities near Houston, TX are hiring for Service Operations Manager jobs?

Cities near Houston, TX with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 2% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $68,182 per year, or $32.8 per hour.

Service Operations Manager - Power Systems

Lonestar Electric Supply

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Lonestar Electric Supply rating

7.9

Company rating: 7.9 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

131st of 426 rated retail wholesalers

Job description

Description:

VETERANS ARE ENCOURAGED TO APPLY


Lonestar Electric Supply is seeking a Service Operations Manager – Technical (Power Systems) to serve as the technical authority for a growing field service organization. This role is responsible for the technical execution, quality, and safety of all field service work, including startup, commissioning, testing, and troubleshooting of electrical power distribution systems.

The Service Operations Manager – Technical will lead complex commissioning efforts, support critical energizations, and develop a team of technicians capable of delivering high-quality field service work. The ideal candidate is highly experienced in power systems, capable of making real-time technical decisions, and committed to maintaining the highest standards of safety and quality.


Responsibilities:
• Lead and oversee startup, commissioning, and testing of electrical power systems, including medium voltage switchgear, low voltage switchgear, switchboards, motor control centers (MCCs), variable frequency drives (VFDs), and protective relay systems.
• Serve as the final technical authority in the field, diagnosing and resolving complex system issues and making real-time decisions during energization.
• Support high-risk, high-visibility projects and provide technical leadership during critical field operations.
• Establish and enforce commissioning and testing standards aligned with InterNational Electrical Testing Association (NETA) and manufacturer requirements.
• Review and approve test procedures, commissioning plans, and field service reports to ensure accuracy and consistency.
• Drive quality control efforts to reduce rework, callbacks, and field errors.
• Train and mentor Field Service Technicians and Senior Field Service Technicians through hands-on coaching and technical development.
• Assess technician performance and readiness for advancement.
• Support recruiting and hiring decisions for technical field service roles.
• Provide on-site and remote technical support for troubleshooting and escalated issues.
• Partner with customers, engineers, and contractors to resolve technical challenges.
• Ensure strict adherence to safety standards, including NFPA 70E, OSHA regulations, and Lockout/Tagout procedures.
• Promote a safety-first culture across all field service activities.
• Perform other duties as assigned by management.


Requirements:
• 8–12+ years of experience in electrical testing, commissioning, or field service within power systems.
• Strong hands-on experience with medium voltage and low voltage power distribution equipment.
• Proven ability to lead commissioning projects and troubleshoot complex electrical systems independently.
• Demonstrated ability to make sound technical decisions in field environments.
• Strong communication and leadership skills.
• Willingness to travel as required.


Preferred Qualifications:
• Experience aligned with InterNational Electrical Testing Association (NETA) standards.
• NETA Certification (Level III or IV preferred).
• OEM training (ABB, Siemens, Eaton, Schneider).
• Journeyman or Master Electrician license.
• Experience mentoring or leading field service technicians.


Physical Requirements:
• Must be able to lift up to 50 lbs. and work in industrial and field environments.
• Ability to stand, walk, climb, and work in various jobsite conditions.
• Travel required, including overnight stays.


Benefits:
• Medical, dental, life and vision insurance
• 401(k) Retirement Plan and Match
• Paid Time Off
• Specified Holiday Pay


Disclaimer:
This job description is a general outline of the day-to-day duties to be expected and may not cover all job responsibilities that may be assigned by management.

Requirements:


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