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Service 1st Insurance

61 Service Service Operations Manager Jobs Hiring Near You

LVT

Service Operations Manager

Provo, UT

Since pioneering our first mobile, solar-powered units, our commitment to scrappy, hands-on ... Reporting to the Sr. Director of Strategy & Operations, the Service Operations Manager serves as a ...

LVT

Service Operations Manager

American Fork, UT · On-site

Since pioneering our first mobile, solar-powered units, our commitment to scrappy, hands-on ... ABOUT THIS ROLE The Service Operations team's mission is to drive the strategy, processes, and ...

AAA

Insurance Service Specialist

Glendale, CA

$20.92 - $23.01/hr

Insurance Service Specialist The Auto Club is seeking a goal oriented, customer service professional to provide insurance service and clerical support to the Auto Club's insurance agents and members ...

AAA

Insurance Service Specialist

Valencia, CA

$20.92 - $23.01/hr

Insurance Service Specialist The Auto Club is seeking a goal oriented, customer service professional to provide insurance service and clerical support to the Auto Club's insurance agents and members ...

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Service 1st Insurance Jobs Information

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What other companies are hiring for Service Operations Manager jobs?
Counter Parts Specialist (Heavy Duty)

Counter Parts Specialist (Heavy Duty)

The Service Company

Dayton, OH • On-site

Full-time

Retirement, PTO

Posted 24 days ago

Job description

Heavy-Duty Parts Sales - Counter (Dayton location)


The Role:

Are you the person who knows exactly how to track down that impossible-to-find overhaul kit while juggling a ringing phone and a walk-in customer?

The Service Company is looking for an experienced Inside Parts Sales Representative to be in the center of our parts operation. In fleet maintenance, customer uptime is everything. We need a pro who can source the right truck and trailer parts quickly, handle high-dollar quotes, and keep our key accounts rolling.


What You'll Actually Be Doing:

  • The Front Line: Handling walk-in and phone orders with precision. You'll accurately look up, quote, order, and receive truck and trailer parts for both retail customers and our own shop.
  • Managing the Big Stuff: Taking the lead on complex, high-dollar projects like engine overhaul kits, electronics, and wet kits.
  • Logistics & Organization: Scheduling deliveries to ensure on-time fulfillment and keeping the parts counter clean by actively tracking pending orders and open tickets.

What You Bring to the Counter:

  • Experience: You must have prior experience in customer-facing retail, specifically in the heavy-duty truck or automotive industry.
  • Technical: You know your way around parts diagrams, cross-references, and vendor catalogs.
  • Next-Level Organization: You don't let open tickets pile up or forget to call a customer back when a backordered part finally arrives.
  • Communication: You know how to talk to stressed-out fleet managers, demanding outside sales guys, and techs who need parts yesterday.
  • Physical Capability: You can handle the physical reality of a dynamic shop environment-sitting, standing, bending, lifting up to 50 lbs, and dealing with shop noise and varying temperatures.
  • Education: High school diploma or equivalent.

Why Work With Us?

  • Come help us build the best Heavy Duty Parts team in Southwest Ohio!
  • Paid Vacation and Holiday Pay
  • IRA retirement plan with company match.
  • A solid team environment where quality work actually matters.

Ready to step up to the counter? Apply today.

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