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64 Service Service Operations Manager Jobs Hiring Near You

Socket.dev

WI · On-site

Establish licensing, insurance, vehicle, tool, safety, and background-check requirements, along ... Own dispatch, capacity, utilization, first-time completion, callbacks, SLAs, and customer ...

Tourneau|Bucherer

NY · On-site

OVERVIEW The Service and Operations Manager is responsible for driving service and overall store operational efficiency and achieves profitability goals within their designated location. They oversee ...

Albertsons

Service Operations Assistant

Houston, TX · On-site

Support scheduling and workflow management for service operations. * Assist in implementing operational procedures and process improvements. Administrative Functions * Prepare and maintain reports ...

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Service Manager - Pool & Spa Operations

Hampstead, NH • On-site

St. Cyr Pool & Spa
See more jobs at St. Cyr Pool & Spaexternal

$28 - $30/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 5 days ago

Job description

Want to lead a fast-paced pool & spa service team in a high-growth environment?
Full-Time | Leadership Role | $60-$75K+ Depending on Experience
St. Cyr Pool & Spa is looking for a hands-on, people-smart Service Manager to take ownership of day-to-day operations at our Hampstead, NH location. You'll be responsible for managing a tight crew of field techs, ensuring jobs get done right, customers stay happy, and the schedule runs smoothly-especially during peak season.
We're growing fast, and this role is a critical leadership position with room to grow as we scale across New England.
What You'll Be Doing:
  • Lead and manage a team of 3-6+ pool/spa technicians
  • Monitor job progress throughout the day via phone, Slack, and ServiceTitan
  • Review completed jobs for quality, accuracy, and follow-up needs
  • Collaborate with dispatch to build smart, efficient schedules
  • Jump on customer calls when needed to resolve issues or de-escalate complaints
  • Maintain daily accountability: on-time starts, truck prep, job readiness
  • Partner with the warehouse manager to ensure techs have what they need
  • Run weekly reports to spot issues, track KPIs, and plan improvements
  • Enforce company standards and operating procedures
  • Report directly to senior leadership with insights and solutions

What We're Looking For:
  • 2+ years managing field teams in a service/trades business (HVAC, plumbing, pools, etc.)
  • Strong communicator-on the phone, in Slack, and in-person
  • Highly organized with a proactive mindset
  • Comfortable holding techs accountable with fairness and clarity
  • Calm under pressure-especially in-season when the phones won't stop
  • Able to think in systems and spot recurring issues or patterns
  • Bonus: Familiarity with pool equipment or experience in pool service

Compensation & Benefits:
  • $60,000-$75,000+ based on experience
  • Health & Dental Insurance
  • 401k with Company Match
  • PTO + Paid Holidays
  • Growth opportunity within a regional service organization

Why St. Cyr?
We're not just servicing pools-we're building the best pool and spa company in New England. That means investing in systems, people, and leadership. This role isn't for a clipboard manager-it's for someone who wants to own their location, build a strong team, and grow with us.
Ready to Apply?
Send your resume and a short note telling us:
  • What service team you've managed before
  • Why you think you'd thrive in this role

Apply