Ignite BPO Operations Manager - Broadbeach, QLD Apply now Refer a friend Job no: 531197 Brand: Ignite Work type: Full time Location: Queensland Categories: Commercial Ignite BPO Operations Manager We ...
Ignite BPO Operations Manager - Broadbeach, QLD Apply now Refer a friend Job no: 531197 Brand: Ignite Work type: Full time Location: Queensland Categories: Commercial Ignite BPO Operations Manager We ...
Senior Manager, Operations - BPO
$90K - $180K/yr
Provide strategic leadership for global Seller Support BPO operations, overseeing multiple outsourcing partners through a team of BPO Managers to deliver consistent, high-quality support at scale.
Senior Manager, Operations - BPO
$90K - $180K/yr
Provide strategic leadership for global Seller Support BPO operations, overseeing multiple outsourcing partners through a team of BPO Managers to deliver consistent, high-quality support at scale.
Senior Manager, Operations - BPO
Bentonville, AR · On-site
$90K - $180K/yr
Provide strategic leadership for global Seller Support BPO operations, overseeing multiple outsourcing partners through a team of BPO Managers to deliver consistent, high-quality support at scale.
Senior Manager, Operations - BPO
Bentonville, AR · On-site
$90K - $180K/yr
Provide strategic leadership for global Seller Support BPO operations, overseeing multiple outsourcing partners through a team of BPO Managers to deliver consistent, high-quality support at scale.
Senior Manager, Operations - BPO
$90K - $180K/yr
Provide strategic leadership for global Seller Support BPO operations, overseeing multiple outsourcing partners through a team of BPO Managers to deliver consistent, high-quality support at scale.
Senior Manager, Operations - BPO
$90K - $180K/yr
Provide strategic leadership for global Seller Support BPO operations, overseeing multiple outsourcing partners through a team of BPO Managers to deliver consistent, high-quality support at scale.
Senior Manager, Operations - BPO
$90K - $180K/yr
Provide strategic leadership for global Seller Support BPO operations, overseeing multiple outsourcing partners through a team of BPO Managers to deliver consistent, high-quality support at scale.
Senior Manager, Operations - BPO
$90K - $180K/yr
Provide strategic leadership for global Seller Support BPO operations, overseeing multiple outsourcing partners through a team of BPO Managers to deliver consistent, high-quality support at scale.
Senior Manager, Operations - BPO
$90K - $180K/yr
Provide strategic leadership for global Seller Support BPO operations, overseeing multiple outsourcing partners through a team of BPO Managers to deliver consistent, high-quality support at scale.
Senior Manager, Operations - BPO
$90K - $180K/yr
Provide strategic leadership for global Seller Support BPO operations, overseeing multiple outsourcing partners through a team of BPO Managers to deliver consistent, high-quality support at scale.
Senior Manager, Operations - BPO
$90K - $180K/yr
Provide strategic leadership for global Seller Support BPO operations, overseeing multiple outsourcing partners through a team of BPO Managers to deliver consistent, high-quality support at scale.
Senior Manager, Operations - BPO
$90K - $180K/yr
Provide strategic leadership for global Seller Support BPO operations, overseeing multiple outsourcing partners through a team of BPO Managers to deliver consistent, high-quality support at scale.
Senior Manager, Operations - BPO
$90K - $180K/yr
Provide strategic leadership for global Seller Support BPO operations, overseeing multiple outsourcing partners through a team of BPO Managers to deliver consistent, high-quality support at scale.
Senior Manager, Operations - BPO
$90K - $180K/yr
Provide strategic leadership for global Seller Support BPO operations, overseeing multiple outsourcing partners through a team of BPO Managers to deliver consistent, high-quality support at scale.
Senior Manager, Operations - BPO
$90K - $180K/yr
Provide strategic leadership for global Seller Support BPO operations, overseeing multiple outsourcing partners through a team of BPO Managers to deliver consistent, high-quality support at scale.
Senior Manager, Operations - BPO
$90K - $180K/yr
Provide strategic leadership for global Seller Support BPO operations, overseeing multiple outsourcing partners through a team of BPO Managers to deliver consistent, high-quality support at scale.
Senior Manager, Operations - BPO
Decatur, AR · On-site
$90K - $180K/yr
Provide strategic leadership for global Seller Support BPO operations, overseeing multiple outsourcing partners through a team of BPO Managers to deliver consistent, high-quality support at scale.
Senior Manager, Operations - BPO
Decatur, AR · On-site
$90K - $180K/yr
Provide strategic leadership for global Seller Support BPO operations, overseeing multiple outsourcing partners through a team of BPO Managers to deliver consistent, high-quality support at scale.
Senior Manager, Operations - BPO
$90K - $180K/yr
Provide strategic leadership for global Seller Support BPO operations, overseeing multiple outsourcing partners through a team of BPO Managers to deliver consistent, high-quality support at scale.
Senior Manager, Operations - BPO
$90K - $180K/yr
Provide strategic leadership for global Seller Support BPO operations, overseeing multiple outsourcing partners through a team of BPO Managers to deliver consistent, high-quality support at scale.
Senior Manager, Operations - BPO
Pea Ridge, AR · On-site
$90K - $180K/yr
Provide strategic leadership for global Seller Support BPO operations, overseeing multiple outsourcing partners through a team of BPO Managers to deliver consistent, high-quality support at scale.
Senior Manager, Operations - BPO
Pea Ridge, AR · On-site
$90K - $180K/yr
Provide strategic leadership for global Seller Support BPO operations, overseeing multiple outsourcing partners through a team of BPO Managers to deliver consistent, high-quality support at scale.
Senior Manager, Operations - BPO
$90K - $180K/yr
Provide strategic leadership for global Seller Support BPO operations, overseeing multiple outsourcing partners through a team of BPO Managers to deliver consistent, high-quality support at scale.
Senior Manager, Operations - BPO
$90K - $180K/yr
Provide strategic leadership for global Seller Support BPO operations, overseeing multiple outsourcing partners through a team of BPO Managers to deliver consistent, high-quality support at scale.
Senior Manager, Operations - BPO
Fayetteville, AR · On-site
$90K - $180K/yr
Provide strategic leadership for global Seller Support BPO operations, overseeing multiple outsourcing partners through a team of BPO Managers to deliver consistent, high-quality support at scale.
Senior Manager, Operations - BPO
Fayetteville, AR · On-site
$90K - $180K/yr
Provide strategic leadership for global Seller Support BPO operations, overseeing multiple outsourcing partners through a team of BPO Managers to deliver consistent, high-quality support at scale.
Retail BPO Business Development Director
Atlanta, GA · On-site
$147K - $199K/yr
... office, Chief Operations Manager etc. in existing or new accounts and help set up their BPO ... operations to drive both efficiencies and effectiveness in day-to-day business operations. The ...
Retail BPO Business Development Director
Atlanta, GA · On-site
$147K - $199K/yr
... office, Chief Operations Manager etc. in existing or new accounts and help set up their BPO ... operations to drive both efficiencies and effectiveness in day-to-day business operations. The ...
Senior Manager, Operations - BPO
$90K - $180K/yr
Provide strategic leadership for global Seller Support BPO operations, overseeing multiple outsourcing partners through a team of BPO Managers to deliver consistent, high-quality support at scale.
Senior Manager, Operations - BPO
$90K - $180K/yr
Provide strategic leadership for global Seller Support BPO operations, overseeing multiple outsourcing partners through a team of BPO Managers to deliver consistent, high-quality support at scale.
Senior Manager, Operations - BPO
$90K - $180K/yr
Provide strategic leadership for global Seller Support BPO operations, overseeing multiple outsourcing partners through a team of BPO Managers to deliver consistent, high-quality support at scale.
Senior Manager, Operations - BPO
$90K - $180K/yr
Provide strategic leadership for global Seller Support BPO operations, overseeing multiple outsourcing partners through a team of BPO Managers to deliver consistent, high-quality support at scale.
Senior Manager, Operations - BPO
$90K - $180K/yr
Provide strategic leadership for global Seller Support BPO operations, overseeing multiple outsourcing partners through a team of BPO Managers to deliver consistent, high-quality support at scale.
Senior Manager, Operations - BPO
$90K - $180K/yr
Provide strategic leadership for global Seller Support BPO operations, overseeing multiple outsourcing partners through a team of BPO Managers to deliver consistent, high-quality support at scale.
Senior Manager, Operations - BPO
$90K - $180K/yr
Provide strategic leadership for global Seller Support BPO operations, overseeing multiple outsourcing partners through a team of BPO Managers to deliver consistent, high-quality support at scale.
Senior Manager, Operations - BPO
$90K - $180K/yr
Provide strategic leadership for global Seller Support BPO operations, overseeing multiple outsourcing partners through a team of BPO Managers to deliver consistent, high-quality support at scale.
Senior Manager, Operations - BPO
$90K - $180K/yr
Provide strategic leadership for global Seller Support BPO operations, overseeing multiple outsourcing partners through a team of BPO Managers to deliver consistent, high-quality support at scale.
Senior Manager, Operations - BPO
$90K - $180K/yr
Provide strategic leadership for global Seller Support BPO operations, overseeing multiple outsourcing partners through a team of BPO Managers to deliver consistent, high-quality support at scale.
Bpo Operations Manager information
See salary details
$31K - $39K
20% of jobs
$40.9K is the 25th percentile. Wages below this are outliers.
$39K - $46.9K
20% of jobs
The median wage is $52.7K / yr.
$46.9K - $54.9K
14% of jobs
$54.9K - $62.8K
9% of jobs
$62.8K - $70.8K
11% of jobs
$72.4K is the 75th percentile. Wages above this are outliers.
$70.8K - $78.7K
6% of jobs
$78.7K - $86.7K
6% of jobs
$86.7K - $94.6K
4% of jobs
$94.6K - $102.6K
3% of jobs
$102.6K - $110.5K
2% of jobs
$110.5K - $118.5K
4% of jobs
$31K
$63.5K
$118.5K
How much do bpo operations manager jobs pay per year?
As of Jun 8, 2026, the average yearly pay for bpo operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.
What are some common challenges faced by BPO Operations Managers, and how can they effectively address them?
BPO Operations Managers often encounter challenges such as managing high employee turnover, maintaining consistent service quality, and ensuring compliance with client expectations and industry standards. To address these issues, effective managers focus on strong team engagement, ongoing staff training, and clear communication of performance metrics. Additionally, leveraging data analytics to monitor processes and proactively identifying areas for improvement can help in maintaining operational excellence and client satisfaction.
What is the difference between Bpo Operations Manager vs Customer Service Supervisor?
| Aspect | Bpo Operations Manager | Customer Service Supervisor |
|---|---|---|
| Responsibilities | Oversees overall BPO operations, manages teams, implements strategies | Supervises customer service agents, handles escalations, ensures service quality |
| Required Credentials | Bachelor's degree, experience in operations, leadership skills | Bachelor's degree, customer service experience, communication skills |
| Work Environment | Office-based, managerial setting, cross-department collaboration | Call centers, customer support teams, direct interaction with clients |
| Industry Usage | Common in BPO companies, large call centers, outsourcing firms | Common in customer service departments, call centers, retail support |
The Bpo Operations Manager focuses on managing overall operations and strategic planning within a BPO setting, while the Customer Service Supervisor concentrates on supervising customer support teams and ensuring service quality. Both roles require strong communication and leadership skills but differ in scope and responsibilities.
What are BPO Operations Managers?
BPO Operations Managers oversee the daily operations of Business Process Outsourcing (BPO) centers, ensuring that teams meet performance targets and deliver quality service to clients. They are responsible for managing staff, optimizing processes, and implementing strategies to improve efficiency. Additionally, BPO Operations Managers handle client communications, resolve escalated issues, and ensure compliance with company policies and industry standards.
What are the key skills and qualifications needed to thrive as a BPO Operations Manager, and why are they important?
To thrive as a BPO Operations Manager, you need strong leadership abilities, operational management experience, and a relevant degree—often in business administration or a related field. Familiarity with CRM systems, workforce management tools, and quality assurance platforms is typically required, and certifications such as Six Sigma or PMP can be advantageous. Exceptional communication, problem-solving, and team-building skills help you motivate staff and manage client relationships effectively. These skills ensure efficient service delivery, client satisfaction, and continual process improvement in a dynamic BPO environment.
More about Bpo Operations Manager jobs
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What are the most commonly searched types of Bpo Operations jobs? The most popular types of Bpo Operations jobs are:
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Posted 11 days ago
Job description
Ignite BPO Operations Manager - Broadbeach, QLD
Apply now Refer a friend Job no: 531197
Brand: Ignite
Work type: Full time
Location: Queensland
Categories: Commercial
Ignite BPO Operations Manager
We're looking for an experienced BPO Operations Manager to oversee end-to-end outsourced operations across multiple divisions and offshore partners.
This role is the key link between internal teams and BPO providers, ensuring strong alignment, effective communication, and high-quality service delivery. Success will come from building trusted relationships, maintaining governance standards, and driving continuous improvement, including the use of AI and automation.
Key Responsibilities:
- Manage multiple BPO functions across offshore sites
- Act as the central point between internal stakeholders and BPO partners
- Oversee KPI, SLA, QA, and performance frameworks
- Lead performance reviews and drive continuous improvement initiatives
- Ensure processes, SOPs, and workflows remain aligned and up to date
- Support and embed change across BPO teams
- Identify and implement AI and automation opportunities
- Facilitate strong cross-functional collaboration across operations, sales, customer service, and technology
- Proven experience managing BPO or outsourced operations
- Strong stakeholder management and communication skills
- Experience with performance frameworks and governance
- Continuous improvement mindset, with exposure to automation/AI initiatives
- Able to work across multiple teams and environments
- Quarterly travel to offshore BPO sites (3 locations)
- High-impact role driving operational excellence and innovation
Key Capabilities, Traits and Success Profile:
- Experienced in BPO, outsourced or managed service operations, with a strong foundation in service delivery, vendor management, and operational governance.
- Brings proven ability to manage complex, cross-functional stakeholder environments and deliver across customer service, sales, or back-office functions, supported by a solid understanding of KPI, SLA, QA, and performance frameworks.
- Skilled at translating strategy into execution and leveraging AI, automation, and workflow optimisation to drive efficiency.
- A confident communicator and relationship builder who influences without authority, thrives in fast-paced and ambiguous environments, and remains highly organised, collaborative, and outcome-focused.
- Naturally curious and forward-thinking, with a strong interest in innovation and continuous improvement.
- Success in this role is demonstrated through strong alignment between internal teams and BPO partners, consistent delivery against KPIs and SLAs, and the ability to maintain efficient, scalable processes that evolve with change.
- Issues are proactively identified and resolved, AI and automation initiatives deliver measurable impact, and BPO operations operate as a seamless extension of the business.
What you'll enjoy:
 Ongoing skills development, plus occasional escapes to bucket list destinations
 Catapult your career across a network of brands and businesses in an evolving industry
 Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program
 Access to industry leading health and well - being programs and financial advisors
 Set up shop in a swanky beachfront office in Broadbeach
 Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!
  Take volunteer leave as part of giving back to the local community
#LI-KP1#IGNT#LI-Onsite
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
Applications close:
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