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Bpo Operations Manager Jobs (NOW HIRING)

SafeRide Health

BPO Manager

San Antonio, TX · On-site

... and our BPO partner sites. You will align workforce management, training, quality, and other ... Operational and Strategic Planning: * Uphold contractual compliance across all partner sites ...

New

SafeRide Health, Inc.

BPO Manager

San Antonio, TX · On-site

Role Overview Join SafeRide Health as our BPO Manager where you will lead cross-functional ... Operational and Strategic Planning: * Uphold contractual compliance across all partner sites ...

New

MCI Military Recruitment

VP BPO Sales

Kansas, KS · Remote

Proficiency in CRM systems and sales analytics tools * Deep understanding of BPO operations, market ... dynamics , and client needs * Willingness to travel extensively for client meetings and industry ...

MCI Military Recruitment

VP BPO Sales

Marengo, IA · Remote

Proficiency in CRM systems and sales analytics tools * Deep understanding of BPO operations, market ... dynamics , and client needs * Willingness to travel extensively for client meetings and industry ...

MCI Military Recruitment

VP BPO Sales

SD · Remote

Proficiency in CRM systems and sales analytics tools * Deep understanding of BPO operations, market ... dynamics , and client needs * Willingness to travel extensively for client meetings and industry ...

MCI Military Recruitment

Proficiency in CRM systems and sales analytics tools * Deep understanding of BPO operations, market ... dynamics , and client needs * Willingness to travel extensively for client meetings and industry ...

MCI Military Recruitment

Proficiency in CRM systems and sales analytics tools * Deep understanding of BPO operations, market ... dynamics , and client needs * Willingness to travel extensively for client meetings and industry ...

MCI Military Recruitment

Proficiency in CRM systems and sales analytics tools * Deep understanding of BPO operations, market ... dynamics , and client needs * Willingness to travel extensively for client meetings and industry ...

MCI Military Recruitment

Proficiency in CRM systems and sales analytics tools * Deep understanding of BPO operations, market ... dynamics , and client needs * Willingness to travel extensively for client meetings and industry ...

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$31K

$63.5K

$118.5K

How much do bpo operations manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for bpo operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by BPO operations managers, and how can they effectively address them?

BPO Operations Managers often encounter challenges such as managing high employee turnover, maintaining consistent service quality, and ensuring compliance with client expectations and industry standards. To address these issues, effective managers focus on strong team engagement, ongoing staff training, and clear communication of performance metrics. Additionally, leveraging data analytics to monitor processes and proactively identifying areas for improvement can help in maintaining operational excellence and client satisfaction.

What is the difference between Bpo Operations Manager vs Customer Service Supervisor?

AspectBpo Operations ManagerCustomer Service Supervisor
ResponsibilitiesOversees overall BPO operations, manages teams, implements strategiesSupervises customer service agents, handles escalations, ensures service quality
Required CredentialsBachelor's degree, experience in operations, leadership skillsBachelor's degree, customer service experience, communication skills
Work EnvironmentOffice-based, managerial setting, cross-department collaborationCall centers, customer support teams, direct interaction with clients
Industry UsageCommon in BPO companies, large call centers, outsourcing firmsCommon in customer service departments, call centers, retail support

The Bpo Operations Manager focuses on managing overall operations and strategic planning within a BPO setting, while the Customer Service Supervisor concentrates on supervising customer support teams and ensuring service quality. Both roles require strong communication and leadership skills but differ in scope and responsibilities.

What is a BPO operations manager?

BPO Operations Managers oversee the daily operations of Business Process Outsourcing (BPO) centers, ensuring that teams meet performance targets and deliver quality service to clients. They are responsible for managing staff, optimizing processes, and implementing strategies to improve efficiency. Additionally, BPO Operations Managers handle client communications, resolve escalated issues, and ensure compliance with company policies and industry standards.

What are the key skills and qualifications needed to thrive as a BPO operations manager?

To thrive as a BPO Operations Manager, you need strong leadership abilities, operational management experience, and a relevant degree—often in business administration or a related field. Familiarity with CRM systems, workforce management tools, and quality assurance platforms is typically required, and certifications such as Six Sigma or PMP can be advantageous. Exceptional communication, problem-solving, and team-building skills help you motivate staff and manage client relationships effectively. These skills ensure efficient service delivery, client satisfaction, and continual process improvement in a dynamic BPO environment.
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Bpo Operations Manager jobs near you
Infographic showing various Bpo Operations Manager job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.

Program Manager - BPO Operations

Delta Air Lines, Inc.

Atlanta, GA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Delta Air Lines rating

8.1

Company rating: 8.1 out of 10

Based on 325 frontline employees who took The Breakroom Quiz

5th of 26 rated airlines

Job description


The BPO Partner Manager is responsible for the strategy, design, and continuous evolution of BPO partner operating models, governance frameworks, and performance management strategies to drive consistent service delivery and improved business outcomes. This role influences alignment across internal and external stakeholders, leveraging data, insights, and subject matter expertise to shape enterprise-level BPO performance and partner strategy.

Program and Project Leadership - Plan, execute, and deliver strategic initiatives involving Business Partner operations, ensuring alignment with business goals, timelines, and contractual obligations, while shaping program governance, performance frameworks, and operating standards. Oversees contract governance by ensuring all aspects of the contract are up to date and enforced to include service level agreements, organizational policies, documentation, renewals, and escalation protocols in alignment with business objectives.

  • Cross-Functional Coordination: Navigating complex dependencies across departments (e.g., IT, Res Tech, Operations) to deliver seamless project execution, while driving alignment across stakeholders and shaping approaches to manage competing priorities and enterprise impacts.
  • Operational Inefficiencies: Identifying bottlenecks or gaps in partner processes and implementing solutions to improve speed, accuracy, and cost-effectiveness, while designing scalable approaches to address systemic issues and drive sustained performance outcomes.
  • Adaptability: The Program Manager must be comfortable working in ambiguous environments and proactively shaping processes to meet evolving business needs, including developing new approaches where processes are not clearly defined.
  • Innovation Council Liaison: Acting as a bridge between innovation teams and operations to pilot and scale new ideas or technologies, while influencing adoption and integration across partner operations to support long-term business outcomes.
  • System Integration: Collaborating with IT and Res Tech to introduce or enhance tools that support BP operations, ensuring system parity and functionality, while guiding enhancements that align with evolving operational strategy and partner needs.

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Hours and flexibility

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About Delta Air Lines

Sourced by ZipRecruiter

Delta Air Lines, headquartered in Atlanta, GA, US, is one of the major players in the aviation industry with an official website, delta.com. Established in 1929, the airline is recognized globally for its wide range of airline services, including passenger and cargo transport. Originally envisioned as a crop-dusting service, Delta has progressed over the decades into a globally acclaimed airline, serving more than 200 million customers annually across a substantial international network spanning over 50 countries. Delta’s core values are rooted in honesty, integrity, respect, perseverance, and service and its mission is to connect the world in a safe, reliable, and customer-centric manner.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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