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Bpo Operations Manager Jobs in Georgia (NOW HIRING)

MCI Careers

Call Center Operations Manager

Savannah, GA · On-site

$50K - $60K/yr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors ...

MCI Careers

Call Center Operations Manager

Savannah, GA · On-site

$50K - $60K/yr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Operations managers conduct regular business meetings with supervisor to complete performance ...

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Bpo Operations Manager information

See Georgia salary details

$26.2K

$53.6K

$100.1K

How much do bpo operations manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for bpo operations manager in Georgia is $53,581.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,600.00 and $65,400.00 per year, depending on experience, location, and employer.

What is a BPO operations manager?

BPO Operations Managers oversee the daily operations of Business Process Outsourcing (BPO) centers, ensuring that teams meet performance targets and deliver quality service to clients. They are responsible for managing staff, optimizing processes, and implementing strategies to improve efficiency. Additionally, BPO Operations Managers handle client communications, resolve escalated issues, and ensure compliance with company policies and industry standards.

What are the key skills and qualifications needed to thrive as a BPO operations manager?

To thrive as a BPO Operations Manager, you need strong leadership abilities, operational management experience, and a relevant degree—often in business administration or a related field. Familiarity with CRM systems, workforce management tools, and quality assurance platforms is typically required, and certifications such as Six Sigma or PMP can be advantageous. Exceptional communication, problem-solving, and team-building skills help you motivate staff and manage client relationships effectively. These skills ensure efficient service delivery, client satisfaction, and continual process improvement in a dynamic BPO environment.

What are some common challenges faced by BPO operations managers, and how can they effectively address them?

BPO Operations Managers often encounter challenges such as managing high employee turnover, maintaining consistent service quality, and ensuring compliance with client expectations and industry standards. To address these issues, effective managers focus on strong team engagement, ongoing staff training, and clear communication of performance metrics. Additionally, leveraging data analytics to monitor processes and proactively identifying areas for improvement can help in maintaining operational excellence and client satisfaction.

What is the difference between Bpo Operations Manager vs Customer Service Supervisor?

AspectBpo Operations ManagerCustomer Service Supervisor
ResponsibilitiesOversees overall BPO operations, manages teams, implements strategiesSupervises customer service agents, handles escalations, ensures service quality
Required CredentialsBachelor's degree, experience in operations, leadership skillsBachelor's degree, customer service experience, communication skills
Work EnvironmentOffice-based, managerial setting, cross-department collaborationCall centers, customer support teams, direct interaction with clients
Industry UsageCommon in BPO companies, large call centers, outsourcing firmsCommon in customer service departments, call centers, retail support

The Bpo Operations Manager focuses on managing overall operations and strategic planning within a BPO setting, while the Customer Service Supervisor concentrates on supervising customer support teams and ensuring service quality. Both roles require strong communication and leadership skills but differ in scope and responsibilities.

What are the most commonly searched types of Bpo Operations jobs in Georgia?

The most popular types of Bpo Operations jobs in Georgia are:

What are popular job titles related to Bpo Operations Manager jobs in Georgia?

For Bpo Operations Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Bpo Operations Manager jobs in Georgia look for?

The top searched job categories for Bpo Operations Manager jobs in Georgia are:

What cities in Georgia are hiring for Bpo Operations Manager jobs?

Cities in Georgia with the most Bpo Operations Manager job openings:

Bpo Operations Manager jobs near you
Infographic showing various Bpo Operations Manager job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 11% Part Time, 1% Temporary, 7% Contract, and 3% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $53,581 per year, or $25.8 per hour.

Business Development Manager BPO Retails

Atlanta, GA • On-site

Tata Consultancy Service Limited
See more jobs at Tata Consultancy Service Limitedexternal

$147K - $199K/yr

Full-time

Posted yesterday

New

Job description

The primary focus of this role will be to acquire new BPO clients on the core retail domain business processes Merchandizing, Supply Chain, Digital / Marketing and Store operations etc. The individual is expected to create new leads by reaching out to the various business CXO Chief Merchandizing office, Chief Digital Officer, Chief Supply Chain office, Chief Operations Manager etc. in existing or new accounts and help set up their BPO operations to drive both efficiencies and effectiveness in day-to-day business operations.
The expected individual should ideally have worked in a similar role at Director/ VP/SVP level with a leading Retailer handling their Merchandizing, Digital or supply Chain operations and then moved to a BPO industry player in a sales role. The individual will be expected to create and build new business connects, identify customer problems and create proactive sales pitches to help create new opportunities and convert them into large deals.
Qualifications: Bachelors degree in business, Marketing, or a related field from US Institution; MBA preferred.
Minimum 15 -20 years experience in managing core retail domain functions with a proven track record of sales in Retail BPO
Salary Range: $147,100-$199,100 a year
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