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Bpo Operations Manager Jobs in Georgia (NOW HIRING)

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Bpo Operations Manager information

See Georgia salary details

$26.2K

$53.6K

$100.1K

How much do bpo operations manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for bpo operations manager in Georgia is $53,581.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,600.00 and $65,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by BPO operations managers, and how can they effectively address them?

BPO Operations Managers often encounter challenges such as managing high employee turnover, maintaining consistent service quality, and ensuring compliance with client expectations and industry standards. To address these issues, effective managers focus on strong team engagement, ongoing staff training, and clear communication of performance metrics. Additionally, leveraging data analytics to monitor processes and proactively identifying areas for improvement can help in maintaining operational excellence and client satisfaction.

What is the difference between Bpo Operations Manager vs Customer Service Supervisor?

AspectBpo Operations ManagerCustomer Service Supervisor
ResponsibilitiesOversees overall BPO operations, manages teams, implements strategiesSupervises customer service agents, handles escalations, ensures service quality
Required CredentialsBachelor's degree, experience in operations, leadership skillsBachelor's degree, customer service experience, communication skills
Work EnvironmentOffice-based, managerial setting, cross-department collaborationCall centers, customer support teams, direct interaction with clients
Industry UsageCommon in BPO companies, large call centers, outsourcing firmsCommon in customer service departments, call centers, retail support

The Bpo Operations Manager focuses on managing overall operations and strategic planning within a BPO setting, while the Customer Service Supervisor concentrates on supervising customer support teams and ensuring service quality. Both roles require strong communication and leadership skills but differ in scope and responsibilities.

What is a BPO operations manager?

BPO Operations Managers oversee the daily operations of Business Process Outsourcing (BPO) centers, ensuring that teams meet performance targets and deliver quality service to clients. They are responsible for managing staff, optimizing processes, and implementing strategies to improve efficiency. Additionally, BPO Operations Managers handle client communications, resolve escalated issues, and ensure compliance with company policies and industry standards.

What are the key skills and qualifications needed to thrive as a BPO operations manager?

To thrive as a BPO Operations Manager, you need strong leadership abilities, operational management experience, and a relevant degree—often in business administration or a related field. Familiarity with CRM systems, workforce management tools, and quality assurance platforms is typically required, and certifications such as Six Sigma or PMP can be advantageous. Exceptional communication, problem-solving, and team-building skills help you motivate staff and manage client relationships effectively. These skills ensure efficient service delivery, client satisfaction, and continual process improvement in a dynamic BPO environment.

What are the most commonly searched types of Bpo Operations jobs in Georgia?

The most popular types of Bpo Operations jobs in Georgia are:

What are popular job titles related to Bpo Operations Manager jobs in Georgia?

For Bpo Operations Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Bpo Operations Manager jobs in Georgia look for?

The top searched job categories for Bpo Operations Manager jobs in Georgia are:

What cities in Georgia are hiring for Bpo Operations Manager jobs?

Cities in Georgia with the most Bpo Operations Manager job openings:

Bpo Operations Manager jobs near you
Infographic showing various Bpo Operations Manager job openings in Georgia as of August 2026, with employment types broken down into 82% Full Time, 13% Part Time, 2% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $53,581 per year, or $25.8 per hour.

Program Manager, Vendor Management Operations

Oscar Health

Atlanta, GA • Remote

$100K - $132K/yr

Full-time

PTO

Re-posted 6 days ago

Oscar Health rating

6.9

Company rating: 6.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

255th of 306 rated insurance

Job description

Hi, we're Oscar. We're hiring a Program Manager, Vendor Management Operations to join our Workforce Management team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves-one that behaves like a doctor in the family.

About the role:

The Program Manager is responsible for supporting all activities related to vendor management to ensure success. Additionally supports operational improvements for core vendor operations, including proper controls and monitoring, to ensure operational efficiency and effectiveness, supporting the program across the organization and helping implement project management fundamentals and standards across the organization.

You will report into the Associate Director, Workforce Management.

Work Location: This is a remote position, open to candidates who reside in: Atlanta, Georgia. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote

Pay Transparency: The base pay for this role is: $100,602 - $132,040 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities:

  • Identify optimization opportunities to support program objectives
  • Support implementations end to end to ensure success
  • Lead certain components of the program
  • Partner with other departments and various stakeholders to ensure operational excellence
  • Support a successful program end to end through assisting in project plan development, keeping your stakeholders in the loop on status, proactively flagging, managing escalations, tracking and helping to resolve program risks and milestones, and supporting program retros to assess strengths and weaknesses
  • Support the tracking and monitoring of controls
  • Develop tools and standards to support team programs year over year based on program retros
  • Develop meeting materials, track and follow-up on action items, assist with management of all project plans
  • Compliance with all applicable laws and regulations
  • Other duties as assigned

Requirements:

  • 4+ years of BPO program and/or project management experience, creating dashboards and playbooks
  • 4+ years experience in change management and process improvement

Bonus points:

  • PMP or Six Sigma certification
  • Proficiency in Excel or Sheets

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