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Vice President Bpo Operations Jobs (NOW HIRING)

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VICE PRESIDENT, OPERATIONS

Detroit, MI · On-site

VP, OPERATIONS Automotive Plastics $250-300k + 30% bonus + $1,000/mo car allowance SUMMARY: The VP of Operations will lead manufacturing functions across multi-site plant facilities, ensuring ...

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VP of Operations

Minneapolis, MN · On-site

$186K - $225K/yr

VICE PRESIDENT OF OPERATIONS Job Details Summary: The Vice President of Operations is responsible for leading, directing, and overseeing the operational capabilities and output of all multi-state ...

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VP of Operations

Little Rock, AR · On-site

$150K - $200K/yr

VICE PRESIDENT OF OPERATIONS Summary: The Vice President of Operations is responsible for leading, directing, and overseeing the operational capabilities and output of all multi-state facilities ...

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VP of Operations

Oklahoma City, OK · On-site

$186K - $225K/yr

VICE PRESIDENT OF OPERATIONS Job Details Summary: The Vice President of Operations is responsible for leading, directing, and overseeing the operational capabilities and output of all multi-state ...

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VP of Operations

Charlotte, NC · On-site

$186K - $225K/yr

VICE PRESIDENT OF OPERATIONS Job Details Summary: The Vice President of Operations is responsible for leading, directing, and overseeing the operational capabilities and output of all multi-state ...

NutriGreen Tulsa

VP of Operations

Kiefer, OK · On-site

VP of Operations Nutri-Green Professional Services Reports to: Owner / CEO (Visionary) Direct Reports (expected): Field Team Leaders; Office/Customer Experience Leader; Sales/Marketing (internal lead ...

NutriGreen Tulsa

VP of Operations

Kiefer, OK · On-site

VP of Operations Nutri-Green Professional Services Reports to: Owner / CEO (Visionary) Direct Reports (expected): Field Team Leaders; Office/Customer Experience Leader; Sales/Marketing (internal lead ...

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VP of Operations

Denver, CO · On-site

$186K - $225K/yr

VICE PRESIDENT OF OPERATIONS Job Details Summary: The Vice President of Operations is responsible for leading, directing, and overseeing the operational capabilities and output of all multi-state ...

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VP of Operations

Kansas City, MO · On-site

$150K - $200K/yr

VICE PRESIDENT OF OPERATIONS Summary: The Vice President of Operations is responsible for leading, directing, and overseeing the operational capabilities and output of all multi-state facilities ...

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VP of Operations

San Antonio, TX · On-site

$150K - $200K/yr

VICE PRESIDENT OF OPERATIONS Summary: The Vice President of Operations is responsible for leading, directing, and overseeing the operational capabilities and output of all multi-state facilities ...

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How much do vice president bpo operations jobs pay per year?

As of Jul 26, 2026, the average yearly pay for vice president bpo operations in the United States is $155,780.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,500.00 and $185,000.00 per year, depending on experience, location, and employer.
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Vice President Bpo Operations jobs near you
Vice President, Client Processing

Vice President, Client Processing

Quavo, Inc.

Tempe, AZ • On-site

Full-time

Posted 19 days ago

Job description

Who we are:
Quavo is the industry leader in fraud and disputes management technology, offering the world's only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.
About the role:
Quavo is seeking a Vice President of Client Processing to lead the back-office dispute operation within our Dispute Resolution Experts (DRE) group. This leader will build and run a new onshore operations center in Phoenix while managing an established offshore BPO partner that handles most case volume today.
DRE works disputes on behalf of clients on the Quavo platform. We service roughly eight DRE clients and are investing to grow the business. As we bring advanced AI tooling into the operation, the work is shifting from manual, mechanical case handling toward skilled review and exception scrutiny - so the onshore team will grow as the offshore footprint contracts. The VP must execute that transition while protecting quality, service levels, and client relationships.
This is a hands-on role for someone who has run a large dispute back office at a major financial institution, and a client-facing one: the VP will represent DRE operations directly to clients and must be a polished, credible executive communicator.
Responsibilities include:
  • Operations center buildout: stand up and run the Phoenix onshore center - site, staffing, workflows, and daily management - and grow the onshore team as AI reduces mechanical work.
  • Offshore BPO management: manage the ~120-resource offshore partner to SLAs and quality standards, and execute the controlled shift of work onshore as automation matures.
  • Quality & controls: own QA measurement, scorecards, calibration, and continuous-improvement programs across onshore and offshore teams; ensure compliance with applicable regulations (e.g., Reg E / Reg Z) and client requirements.
  • Procedures & training: develop and maintain procedures and job aids, and run training so staff stay current as regulations and tooling evolve.
  • Volume & service levels: forecast and manage to task volume, react to swings and backlogs, and keep turnaround and SLAs within target.
  • AI adoption: partner with product and technology to embed AI tooling and shift the workforce toward higher-judgment review.
  • Client engagement: serve as the operational leader for DRE clients in reviews and escalations, support onboarding of new clients, and align with other company VPs.

Required Qualifications:
  • 10+ years of operations leadership in financial services, including direct management of a back-office dispute operation.
  • Proven experience leading 100+ agents working cases in a back office at a large financial institution.
  • Dispute expertise: strong command of dispute/chargeback operations and governing regulations (e.g., Reg E, Reg Z, card network rules).
  • Operational fundamentals: quality measurement and controls, continuous improvement, procedure development, training, and capacity/volume management.
  • BPO / vendor management: experience managing offshore or outsourced partners to SLAs and quality standards.
  • Buildout experience: track record of standing up, scaling, or transforming an operation.
  • Executive presence: polished, credible communicator in front of clients and senior executives.
  • On-site in Phoenix with travel of 10% or less.

Preferred Qualifications:
  • Managed-services, BPO, or fintech experience servicing multiple external clients.
  • Bachelor's degree; process/quality certification (e.g., Six Sigma) a plus.
  • Experience introducing automation or AI into a back office and managing the workforce transition.

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