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Vp Bpo Operations Jobs (NOW HIRING)

PSG

VICE PRESIDENT, OPERATIONS

Detroit, MI · On-site

VP, OPERATIONS Automotive Plastics $250-300k + 30% bonus + $1,000/mo car allowance SUMMARY: The VP of Operations will lead manufacturing functions across multi-site plant facilities, ensuring ...

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VP of Operations

Little Rock, AR · On-site

$150K - $200K/yr

VICE PRESIDENT OF OPERATIONS Summary: The Vice President of Operations is responsible for leading, directing, and overseeing the operational capabilities and output of all multi-state facilities ...

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VP of Operations

Minneapolis, MN · On-site

$186K - $225K/yr

VICE PRESIDENT OF OPERATIONS Job Details Summary: The Vice President of Operations is responsible for leading, directing, and overseeing the operational capabilities and output of all multi-state ...

Macy's

VP, Customer Care and Credit Services

Mason, OH

$268K - $498K/yr

Job Overview The Vice President, Macy's Customer Care & Credit Services is a transformational ... Provide strategic leadership and governance for BPO partnerships, ensuring operational excellence ...

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VP of Operations

Denver, CO · On-site

$186K - $225K/yr

VICE PRESIDENT OF OPERATIONS Job Details Summary: The Vice President of Operations is responsible for leading, directing, and overseeing the operational capabilities and output of all multi-state ...

NutriGreen Tulsa

VP of Operations

Kiefer, OK

VP of Operations Nutri-Green Professional Services Reports to: Owner / CEO (Visionary) Direct Reports (expected): Field Team Leaders; Office/Customer Experience Leader; Sales/Marketing (internal lead ...

NutriGreen Tulsa

VP of Operations

Kiefer, OK · On-site

VP of Operations Nutri-Green Professional Services Reports to: Owner / CEO (Visionary) Direct Reports (expected): Field Team Leaders; Office/Customer Experience Leader; Sales/Marketing (internal lead ...

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VP of Operations

Charlotte, NC · On-site

$186K - $225K/yr

VICE PRESIDENT OF OPERATIONS Job Details Summary: The Vice President of Operations is responsible for leading, directing, and overseeing the operational capabilities and output of all multi-state ...

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VP of Operations

Oklahoma City, OK · On-site

$186K - $225K/yr

VICE PRESIDENT OF OPERATIONS Job Details Summary: The Vice President of Operations is responsible for leading, directing, and overseeing the operational capabilities and output of all multi-state ...

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VP of Operations

Kansas City, MO · On-site

$150K - $200K/yr

VICE PRESIDENT OF OPERATIONS Summary: The Vice President of Operations is responsible for leading, directing, and overseeing the operational capabilities and output of all multi-state facilities ...

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All JobsVp Bpo Operations Jobs

Vp Bpo Operations information

See salary details

$68.5K

$155.8K

$264K

How much do vp bpo operations jobs pay per year?

As of Jul 24, 2026, the average yearly pay for vp bpo operations in the United States is $155,780.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,500.00 and $185,000.00 per year, depending on experience, location, and employer.

What is the difference between Vp Bpo Operations vs Bpo Operations Manager?

AspectVp Bpo OperationsBpo Operations Manager
ResponsibilitiesOversees multiple departments, strategic planning, high-level client relationsManages daily operations, team supervision, process improvements
Required CredentialsTypically bachelor's degree, extensive industry experience, leadership skillsBachelor's degree, relevant experience in BPO, team management skills
Work EnvironmentExecutive offices, strategic meetings, client interactionsOperational sites, team management, process oversight
Industry UsageCommonly used in large BPO firms, corporate strategy rolesWidely used across BPO companies for operational roles

The Vp Bpo Operations holds a senior leadership role focused on strategic oversight and client relations, while the Bpo Operations Manager handles day-to-day operational management and team supervision. Both roles require relevant industry experience, but the Vp is more involved in strategic planning and high-level decision-making.

What are the key skills and qualifications needed to thrive as a VP of BPO Operations, and why are they important?

To thrive as a VP of BPO Operations, you need substantial experience in business process outsourcing, strong leadership abilities, and a track record of managing large-scale operations, usually supported by a bachelor's or master's degree in business or related fields. Familiarity with process improvement methodologies (like Six Sigma or Lean), CRM systems, ERP software, and industry-specific compliance certifications is highly valuable. Exceptional communication, strategic thinking, and stakeholder management skills are essential for leading diverse teams and driving business growth. These capabilities are critical for optimizing operational performance, ensuring client satisfaction, and maintaining a competitive edge in the BPO industry.

What are VP BPO Operations?

A VP BPO Operations, or Vice President of Business Process Outsourcing Operations, is a senior executive responsible for overseeing the strategy, management, and day-to-day functioning of outsourced business processes within an organization. They ensure that outsourced services meet quality standards, client expectations, and contractual requirements while optimizing efficiency and profitability. This role involves managing large teams, coordinating with clients, implementing best practices, and driving continuous improvement across various BPO projects.

What are some common challenges faced by a VP of BPO Operations, and how can they overcome them?

A VP of BPO Operations often manages large, cross-functional teams across multiple locations and time zones, which can present challenges in communication, standardization, and maintaining quality. Balancing client expectations with operational efficiency is another frequent hurdle, especially when scaling services or implementing new technologies. To overcome these challenges, successful VPs prioritize transparent communication, invest in employee training, and implement robust performance metrics to ensure consistency and client satisfaction. Building strong relationships with both internal teams and clients is crucial for driving continuous improvement and achieving long-term success.
More about Vp Bpo Operations jobs
What cities are hiring for Vp Bpo Operations jobs? Cities with the most Vp Bpo Operations job openings:
What are the most commonly searched types of Bpo Operations jobs? The most popular types of Bpo Operations jobs are:
What job categories do people searching Vp Bpo Operations jobs look for? The top searched job categories for Vp Bpo Operations jobs are:
Vp Bpo Operations jobs near you
Infographic showing various Vp Bpo Operations job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 12% Internship, 65% As Needed, 19% Full Time, 1% Part Time, and 2% Summer. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $155,780 per year, or $74.9 per hour.
Vice President, Client Processing

Vice President, Client Processing

Quavo, Inc.

Tempe, AZ • On-site

Full-time

Posted 16 days ago

Job description

Who we are:
Quavo is the industry leader in fraud and disputes management technology, offering the world's only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.
About the role:
Quavo is seeking a Vice President of Client Processing to lead the back-office dispute operation within our Dispute Resolution Experts (DRE) group. This leader will build and run a new onshore operations center in Phoenix while managing an established offshore BPO partner that handles most case volume today.
DRE works disputes on behalf of clients on the Quavo platform. We service roughly eight DRE clients and are investing to grow the business. As we bring advanced AI tooling into the operation, the work is shifting from manual, mechanical case handling toward skilled review and exception scrutiny - so the onshore team will grow as the offshore footprint contracts. The VP must execute that transition while protecting quality, service levels, and client relationships.
This is a hands-on role for someone who has run a large dispute back office at a major financial institution, and a client-facing one: the VP will represent DRE operations directly to clients and must be a polished, credible executive communicator.
Responsibilities include:
  • Operations center buildout: stand up and run the Phoenix onshore center - site, staffing, workflows, and daily management - and grow the onshore team as AI reduces mechanical work.
  • Offshore BPO management: manage the ~120-resource offshore partner to SLAs and quality standards, and execute the controlled shift of work onshore as automation matures.
  • Quality & controls: own QA measurement, scorecards, calibration, and continuous-improvement programs across onshore and offshore teams; ensure compliance with applicable regulations (e.g., Reg E / Reg Z) and client requirements.
  • Procedures & training: develop and maintain procedures and job aids, and run training so staff stay current as regulations and tooling evolve.
  • Volume & service levels: forecast and manage to task volume, react to swings and backlogs, and keep turnaround and SLAs within target.
  • AI adoption: partner with product and technology to embed AI tooling and shift the workforce toward higher-judgment review.
  • Client engagement: serve as the operational leader for DRE clients in reviews and escalations, support onboarding of new clients, and align with other company VPs.

Required Qualifications:
  • 10+ years of operations leadership in financial services, including direct management of a back-office dispute operation.
  • Proven experience leading 100+ agents working cases in a back office at a large financial institution.
  • Dispute expertise: strong command of dispute/chargeback operations and governing regulations (e.g., Reg E, Reg Z, card network rules).
  • Operational fundamentals: quality measurement and controls, continuous improvement, procedure development, training, and capacity/volume management.
  • BPO / vendor management: experience managing offshore or outsourced partners to SLAs and quality standards.
  • Buildout experience: track record of standing up, scaling, or transforming an operation.
  • Executive presence: polished, credible communicator in front of clients and senior executives.
  • On-site in Phoenix with travel of 10% or less.

Preferred Qualifications:
  • Managed-services, BPO, or fintech experience servicing multiple external clients.
  • Bachelor's degree; process/quality certification (e.g., Six Sigma) a plus.
  • Experience introducing automation or AI into a back office and managing the workforce transition.

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