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Bpo Operations Manager Jobs in Virginia (NOW HIRING)

MCI Careers

VP BPO Sales

Virginia Beach, VA · Remote

Proficiency in CRM systems and sales analytics tools * Deep understanding of BPO operations, market dynamics , and client needs * Willingness to travel extensively for client meetings and industry ...

MCI Careers

VP BPO Sales

Virginia Beach, VA · Remote

Proficiency in CRM systems and sales analytics tools * Deep understanding of BPO operations, market dynamics , and client needs * Willingness to travel extensively for client meetings and industry ...

MCI Careers

VP BPO Sales

Virginia Beach, VA · On-site

Proficiency in CRM systems and sales analytics tools * Deep understanding of BPO operations, market dynamics , and client needs * Willingness to travel extensively for client meetings and industry ...

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Bpo Operations Manager information

See Virginia salary details

$30.7K

$62.9K

$117.5K

How much do bpo operations manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for bpo operations manager in Virginia is $62,912.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $76,800.00 per year, depending on experience, location, and employer.

What is a BPO operations manager?

BPO Operations Managers oversee the daily operations of Business Process Outsourcing (BPO) centers, ensuring that teams meet performance targets and deliver quality service to clients. They are responsible for managing staff, optimizing processes, and implementing strategies to improve efficiency. Additionally, BPO Operations Managers handle client communications, resolve escalated issues, and ensure compliance with company policies and industry standards.

What are the key skills and qualifications needed to thrive as a BPO operations manager?

To thrive as a BPO Operations Manager, you need strong leadership abilities, operational management experience, and a relevant degree—often in business administration or a related field. Familiarity with CRM systems, workforce management tools, and quality assurance platforms is typically required, and certifications such as Six Sigma or PMP can be advantageous. Exceptional communication, problem-solving, and team-building skills help you motivate staff and manage client relationships effectively. These skills ensure efficient service delivery, client satisfaction, and continual process improvement in a dynamic BPO environment.

What are some common challenges faced by BPO operations managers, and how can they effectively address them?

BPO Operations Managers often encounter challenges such as managing high employee turnover, maintaining consistent service quality, and ensuring compliance with client expectations and industry standards. To address these issues, effective managers focus on strong team engagement, ongoing staff training, and clear communication of performance metrics. Additionally, leveraging data analytics to monitor processes and proactively identifying areas for improvement can help in maintaining operational excellence and client satisfaction.

What is the difference between Bpo Operations Manager vs Customer Service Supervisor?

AspectBpo Operations ManagerCustomer Service Supervisor
ResponsibilitiesOversees overall BPO operations, manages teams, implements strategiesSupervises customer service agents, handles escalations, ensures service quality
Required CredentialsBachelor's degree, experience in operations, leadership skillsBachelor's degree, customer service experience, communication skills
Work EnvironmentOffice-based, managerial setting, cross-department collaborationCall centers, customer support teams, direct interaction with clients
Industry UsageCommon in BPO companies, large call centers, outsourcing firmsCommon in customer service departments, call centers, retail support

The Bpo Operations Manager focuses on managing overall operations and strategic planning within a BPO setting, while the Customer Service Supervisor concentrates on supervising customer support teams and ensuring service quality. Both roles require strong communication and leadership skills but differ in scope and responsibilities.

What are the most commonly searched types of Bpo Operations jobs in Virginia?

The most popular types of Bpo Operations jobs in Virginia are:

What are popular job titles related to Bpo Operations Manager jobs in Virginia?

For Bpo Operations Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Bpo Operations Manager jobs in Virginia look for?

The top searched job categories for Bpo Operations Manager jobs in Virginia are:

What cities in Virginia are hiring for Bpo Operations Manager jobs?

Cities in Virginia with the most Bpo Operations Manager job openings:

Bpo Operations Manager jobs near you
Infographic showing various Bpo Operations Manager job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $62,912 per year, or $30.2 per hour.

VP BPO Sales

MCI Military Recruitment

Virginia Beach, VA • Remote

Full-time

Re-posted 23 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking an experienced and results-driven VP BPO Sales to lead our sales strategy and drive business growth across the BPO sector. This executive role is pivotal in expanding our market presence, building strategic partnerships, and delivering tailored outsourcing solutions to enterprise clients.

As VP of BPO Sales, you will play a critical role in shaping the company’s growth trajectory, leading a high-performing team, and making a lasting impact in a dynamic and competitive industry.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Strategic Sales Leadership
    Develop and execute a comprehensive sales strategy to achieve aggressive growth targets and position the company as a market leader in BPO.

  • Enterprise Client Acquisition
    Identify and pursue new business opportunities across industries, focusing on enterprise-level clients with complex outsourcing needs.

  • Relationship Management
    Build and maintain trusted relationships with C-suite executives and key decision-makers to foster long-term partnerships.

  • Solution Development
    Collaborate with internal teams to design and present customized BPO solutions that deliver measurable business value.

  • Market Expansion
    Monitor emerging trends and identify new service opportunities to expand the company’s footprint in the BPO space.

  • Sales Team Development
    Recruit, mentor, and lead a high-performing sales team aligned with strategic goals and growth initiatives.

  • Performance Management
    Define and track KPIs to measure sales effectiveness, pipeline health, and revenue performance.

  • Cross-Functional Collaboration
    Work closely with delivery, operations, and marketing teams to ensure seamless execution of client engagements.

  • Budget Oversight
    Manage the sales budget, ensuring optimal resource allocation and ROI.

  • Industry Representation
    Represent the company at major industry events, conferences, and forums to enhance brand visibility and thought leadership.


Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Bachelor’s degree in Business, Marketing, or related field; MBA preferred
  • 10+ years of progressive sales experience, with at least 5 years in the BPO industry
  • Proven success in selling complex outsourcing solutions to enterprise clients
  • Track record of exceeding revenue targets in competitive environments
  • Expertise in long sales cycles, high-value contract negotiation, and consultative selling
  • Exceptional leadership, team-building, and strategic planning skills
  • Strong communication, presentation, and relationship-building abilities
  • Proficiency in CRM systems and sales analytics tools
  • Deep understanding of BPO operations, market dynamics, and client needs
  • Willingness to travel extensively for client meetings and industry events
  • Ability to foster a culture of innovation, accountability, and continuous improvement