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Bpo Operations Manager Jobs in Wisconsin (NOW HIRING)

Datamark, Inc.

WI · On-site

$69K/yr

Client Success Manager - Back Office BPO At DATAMARK, Inc., you will experience a dynamic and ... Analyze back office operations metrics to ensure service level agreements are met and seek ...

TTEC

German speaking Recruiter

Krakow, WI · Hybrid

Own the end-to-end recruitment process for BPO sales and CX roles across the EMEA region, including ... Work closely with operational leaders and account managers to understand hiring needs across ...

Baker Tilly Advisory Group, LP

WI · On-site

... Services, BPO, and GBS operating models, including global process ownership, governance, and ... operations. Client Advisory & Relationship Management Serve as a senior advisor to CFOs and finance ...

New

RemoteFetch

WI · On-site

$58K - $84K/yr

Great companies need great teams to propel their operations. Join the group that solves business ... are, insurance, BPO, or another complex service environment. * Minimum of three (3) years of ...

LE001 ModSquad, Inc.

WI · On-site

Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social ... safety, BPO/outsourcing, or digital operations * Familiar with how trade publications work ...

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Bpo Operations Manager information

See Wisconsin salary details

$31.3K

$64K

$119.6K

How much do bpo operations manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for bpo operations manager in Wisconsin is $64,050.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $78,200.00 per year, depending on experience, location, and employer.

What is a BPO operations manager?

BPO Operations Managers oversee the daily operations of Business Process Outsourcing (BPO) centers, ensuring that teams meet performance targets and deliver quality service to clients. They are responsible for managing staff, optimizing processes, and implementing strategies to improve efficiency. Additionally, BPO Operations Managers handle client communications, resolve escalated issues, and ensure compliance with company policies and industry standards.

What are the key skills and qualifications needed to thrive as a BPO operations manager?

To thrive as a BPO Operations Manager, you need strong leadership abilities, operational management experience, and a relevant degree—often in business administration or a related field. Familiarity with CRM systems, workforce management tools, and quality assurance platforms is typically required, and certifications such as Six Sigma or PMP can be advantageous. Exceptional communication, problem-solving, and team-building skills help you motivate staff and manage client relationships effectively. These skills ensure efficient service delivery, client satisfaction, and continual process improvement in a dynamic BPO environment.

What are some common challenges faced by BPO operations managers, and how can they effectively address them?

BPO Operations Managers often encounter challenges such as managing high employee turnover, maintaining consistent service quality, and ensuring compliance with client expectations and industry standards. To address these issues, effective managers focus on strong team engagement, ongoing staff training, and clear communication of performance metrics. Additionally, leveraging data analytics to monitor processes and proactively identifying areas for improvement can help in maintaining operational excellence and client satisfaction.

What is the difference between Bpo Operations Manager vs Customer Service Supervisor?

AspectBpo Operations ManagerCustomer Service Supervisor
ResponsibilitiesOversees overall BPO operations, manages teams, implements strategiesSupervises customer service agents, handles escalations, ensures service quality
Required CredentialsBachelor's degree, experience in operations, leadership skillsBachelor's degree, customer service experience, communication skills
Work EnvironmentOffice-based, managerial setting, cross-department collaborationCall centers, customer support teams, direct interaction with clients
Industry UsageCommon in BPO companies, large call centers, outsourcing firmsCommon in customer service departments, call centers, retail support

The Bpo Operations Manager focuses on managing overall operations and strategic planning within a BPO setting, while the Customer Service Supervisor concentrates on supervising customer support teams and ensuring service quality. Both roles require strong communication and leadership skills but differ in scope and responsibilities.

What are popular job titles related to Bpo Operations Manager jobs in Wisconsin?

For Bpo Operations Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Bpo Operations Manager jobs in Wisconsin look for?

The top searched job categories for Bpo Operations Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Bpo Operations Manager jobs?

Cities in Wisconsin with the most Bpo Operations Manager job openings:

Bpo Operations Manager jobs near you
Infographic showing various Bpo Operations Manager job openings in Wisconsin as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $64,050 per year, or $30.8 per hour.

Client Success Manager, BPO Back Office

WI • On-site

Datamark, Inc.
See more jobs at Datamark, Inc.external

$69K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Key responsibilities

  • Build and maintain strong relationships with key clients, addressing their concerns and ensuring satisfaction with BPO back office services.

  • Analyze back office operations metrics to ensure service level agreements are met and identify opportunities for service improvements.

  • Collaborate with internal teams to align services with client goals and identify opportunities for account growth.

Job description

Client Success Manager - Back Office BPO

At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation, and professional development. Our team is supportive, engaged, and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as a Client Success Managerand contribute your expertise in a role where your impact truly matters!

As a Client Success Manager specializing in BPO Back Office, you will serve as the primary point of contact for our clients, ensuring that our back office operations are aligned with and exceed client expectations. Your role will be crucial in maintaining high service standards while identifying areas for improvement and fostering account growth.

Key Responsibilities:

  • Client Relationship Management: Build and sustain robust relationships with key clients, addressing their concerns and ensuring their satisfaction with our BPO services.
  • Performance Monitoring: Analyze back office operations metrics to ensure service level agreements are met and seek opportunities for enhancements.
  • Collaborative Strategy: Collaborate with internal teams to align services with client goals and capabilities while also identifying opportunities for additional sales.
  • Proactive Communication: Regularly engage with clients to provide updates, gather feedback, and discuss potential new sales opportunities.
  • Action Planning: Develop and implement strategic action plans that drive client engagement and optimize account growth in back office operations.
  • Education: Bachelor’s degree in Business Administration, Management, or a related field.
  • Experience: Minimum of 3 years of experience in back office BPO services, with at least 2 years in a relationship management or client-facing role.
  • Knowledge: Familiarity with back office operations, metrics, and industry best practices.
  • Communication Skills: Exceptional verbal and written communication skills for effective interaction with clients and internal stakeholders.
  • Analytical Skills: Strong analytical skills to assess performance data and client feedback for service improvement.
  • Problem-Solving Skills: Proven ability to navigate conflicts and manage issues professionally.
  • Team Orientation: Ability to work collaboratively within a team-oriented environment.
  • Technical Skills: Proficiency in CRM tools (Salesforce) and Microsoft Office applications.
  • Travel Requirements: Willingness to travel occasionally for client meetings, as needed. Up to 30%

What We Offer:

  • Comprehensive Health Care:Medical, dental, and vision plans
  • Retirement Savings:401k
  • Life Insurance:Basic, voluntary, and AD&D coverage
  • Time Off:Paid time off, paid volunteer hours, and major holidays
  • Disability Coverage:Short-term and long-term disability plans
  • Professional Growth:Training and development to advance your career.
  • Wellness Resources:Support for your overall well-being.
  • Salary: $69,000 annually
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