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Bpo Operations Manager Jobs in Chicago, IL (NOW HIRING)

CustomerHD

BZ- Senior Operations Manager

Chicago, IL · On-site

$90 - $140/hr

Unlike other places where upper management feels unapproachable, at CustomerHD BPO, the bosses ... About The Job The Operations Manager will oversee multi-client operations across customer service ...

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Bpo Operations Manager information

See Chicago, IL salary details

$32K

$65.4K

$122.2K

How much do bpo operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for bpo operations manager in Chicago, IL is $65,421.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,300.00 and $79,900.00 per year, depending on experience, location, and employer.

What is a BPO operations manager?

BPO Operations Managers oversee the daily operations of Business Process Outsourcing (BPO) centers, ensuring that teams meet performance targets and deliver quality service to clients. They are responsible for managing staff, optimizing processes, and implementing strategies to improve efficiency. Additionally, BPO Operations Managers handle client communications, resolve escalated issues, and ensure compliance with company policies and industry standards.

What are the key skills and qualifications needed to thrive as a BPO operations manager?

To thrive as a BPO Operations Manager, you need strong leadership abilities, operational management experience, and a relevant degree—often in business administration or a related field. Familiarity with CRM systems, workforce management tools, and quality assurance platforms is typically required, and certifications such as Six Sigma or PMP can be advantageous. Exceptional communication, problem-solving, and team-building skills help you motivate staff and manage client relationships effectively. These skills ensure efficient service delivery, client satisfaction, and continual process improvement in a dynamic BPO environment.

What are some common challenges faced by BPO operations managers, and how can they effectively address them?

BPO Operations Managers often encounter challenges such as managing high employee turnover, maintaining consistent service quality, and ensuring compliance with client expectations and industry standards. To address these issues, effective managers focus on strong team engagement, ongoing staff training, and clear communication of performance metrics. Additionally, leveraging data analytics to monitor processes and proactively identifying areas for improvement can help in maintaining operational excellence and client satisfaction.

What is the difference between Bpo Operations Manager vs Customer Service Supervisor?

AspectBpo Operations ManagerCustomer Service Supervisor
ResponsibilitiesOversees overall BPO operations, manages teams, implements strategiesSupervises customer service agents, handles escalations, ensures service quality
Required CredentialsBachelor's degree, experience in operations, leadership skillsBachelor's degree, customer service experience, communication skills
Work EnvironmentOffice-based, managerial setting, cross-department collaborationCall centers, customer support teams, direct interaction with clients
Industry UsageCommon in BPO companies, large call centers, outsourcing firmsCommon in customer service departments, call centers, retail support

The Bpo Operations Manager focuses on managing overall operations and strategic planning within a BPO setting, while the Customer Service Supervisor concentrates on supervising customer support teams and ensuring service quality. Both roles require strong communication and leadership skills but differ in scope and responsibilities.

What are popular job titles related to Bpo Operations Manager jobs in Chicago, IL?

For Bpo Operations Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Bpo Operations Manager jobs in Chicago, IL look for?

The top searched job categories for Bpo Operations Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Bpo Operations Manager jobs?

Cities near Chicago, IL with the most Bpo Operations Manager job openings:

Bpo Operations Manager jobs near you
Infographic showing various Bpo Operations Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $65,421 per year, or $31.5 per hour.

BZ- Senior Operations Manager

CustomerHD

Chicago, IL • On-site

$90 - $140/hr

Other

Posted 2 days ago

New

Job description

Reliable Payments: Always paid on time, every time!

Paid Training: We invest in your success from the start!

Still need convincing? Here’s what our team has to say:

“I love the positive energy of my team and the constant support from our Team Lead!”

“The leadership here is so welcoming and friendly. Unlike other places where upper management feels unapproachable, at CustomerHD BPO, the bosses treat everyone with respect and kindness – the way it should be!”

“I LOVE this job because it’s the only one that accepted me as a junior college student. I can work around my school schedule. Thank you for the opportunity!”

“Working here has been such a refreshing experience in the BPO industry. It’s less stressful and offers a positive work environment. I’m really enjoying my time at CustomerHD BPO!”

Our headquarters are located in Raleigh, NC, USA, and we’ve recently expanded to Belize City! We’re not just another BPO — we’re redefining the industry by creating a culture that values our people as much as our clients.

Yes, we provide email, phone, and chat support, but what sets us apart is our commitment to you. At CustomerHD BPO, we:

Empower you to think critically and solve problems creatively.

Foster an environment that supports both your professional and personal growth.

Make work enjoyable, blending fun with meaningful contributions to your goals.

Come be part of something different. Welcome to CustomerHD BPO!

About The Job

The Operations Manager will oversee multi-client operations across customer service, and support programs, serving as the primary liaison between U.S.-based executive leadership and Belize operational teams. This role is responsible for developing and maintaining Standard Operating Procedures (SOPs), managing large-scale teams, and ensuring operational practices align with Belizean labor law and compliance requirements. The Operations Manager will participate in client-facing meetings to define, execute, and monitor SMART goals aligned with KPIs and SLAs, and collaborate with HR to manage escalations and support workforce stability. The ideal candidate will possess English fluency, strong executive communication skills, and a deep understanding of U.S. business culture.

Key Responsibilities
  • Oversee multi-client operations in customer service, and support
  • Serve as primary liaison between U.S. Client and Belize teams
  • Develop, implement, and maintain SOPs across departments
  • Manage recruitment, workforce planning, and team development
  • Ensure compliance with Belizean labor law and operational standards
  • Monitor and report on KPIs and SLAs to drive performance
  • Manage relationships with BPO and shelter partners
  • Collaborate with HR to resolve escalations and maintain workforce stability
  • Participate in client meetings to define and track SMART goals
Qualifications
  • 10+ years of experience in BPO operations, customer experience, sales operations, or related fields (Required)
  • Operations Manager Experience in BPO
  • Proven experience managing large teams (200–300+ employees)
  • Near-native English fluency and strong executive communication skills
  • Deep understanding of U.S. and Belizean business cultures
  • Experience with SOP development, KPI/SLA management, and labor compliance
  • Bachelor’s degree or related field preferred
Core Competencies
  • Nearshore Operations Management
  • Cross-Border U.S.–Belize Business Operations
  • Workforce Management
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