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Bpo Operations Manager Jobs in Ohio (NOW HIRING)

Macy's

VP, Customer Care and Credit Services

Mason, OH

$268K - $498K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Financial & BPO Leadership: Experience managing budgets, capital investments, business cases, and strategic BPO partnerships, with accountability for service delivery, operational performance ...

Macy's

VP, Customer Care and Credit Services

Mason, OH · On-site

$268K - $498K/yr

  • Medical

  • Retirement

  • PTO

Financial & BPO Leadership: Experience managing budgets, capital investments, business cases, and strategic BPO partnerships, with accountability for service delivery, operational performance ...

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All JobsBpo Operations JobsBpo Operations Manager JobsBpo Operations Manager Jobs in Ohio

Bpo Operations Manager information

See Ohio salary details

$29.5K

$60.3K

$112.7K

How much do bpo operations manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for bpo operations manager in Ohio is $60,328.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $73,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by BPO operations managers, and how can they effectively address them?

BPO Operations Managers often encounter challenges such as managing high employee turnover, maintaining consistent service quality, and ensuring compliance with client expectations and industry standards. To address these issues, effective managers focus on strong team engagement, ongoing staff training, and clear communication of performance metrics. Additionally, leveraging data analytics to monitor processes and proactively identifying areas for improvement can help in maintaining operational excellence and client satisfaction.

What is the difference between Bpo Operations Manager vs Customer Service Supervisor?

AspectBpo Operations ManagerCustomer Service Supervisor
ResponsibilitiesOversees overall BPO operations, manages teams, implements strategiesSupervises customer service agents, handles escalations, ensures service quality
Required CredentialsBachelor's degree, experience in operations, leadership skillsBachelor's degree, customer service experience, communication skills
Work EnvironmentOffice-based, managerial setting, cross-department collaborationCall centers, customer support teams, direct interaction with clients
Industry UsageCommon in BPO companies, large call centers, outsourcing firmsCommon in customer service departments, call centers, retail support

The Bpo Operations Manager focuses on managing overall operations and strategic planning within a BPO setting, while the Customer Service Supervisor concentrates on supervising customer support teams and ensuring service quality. Both roles require strong communication and leadership skills but differ in scope and responsibilities.

What is a BPO operations manager?

BPO Operations Managers oversee the daily operations of Business Process Outsourcing (BPO) centers, ensuring that teams meet performance targets and deliver quality service to clients. They are responsible for managing staff, optimizing processes, and implementing strategies to improve efficiency. Additionally, BPO Operations Managers handle client communications, resolve escalated issues, and ensure compliance with company policies and industry standards.

What are the key skills and qualifications needed to thrive as a BPO operations manager?

To thrive as a BPO Operations Manager, you need strong leadership abilities, operational management experience, and a relevant degree—often in business administration or a related field. Familiarity with CRM systems, workforce management tools, and quality assurance platforms is typically required, and certifications such as Six Sigma or PMP can be advantageous. Exceptional communication, problem-solving, and team-building skills help you motivate staff and manage client relationships effectively. These skills ensure efficient service delivery, client satisfaction, and continual process improvement in a dynamic BPO environment.

What are popular job titles related to Bpo Operations Manager jobs in Ohio?

For Bpo Operations Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Bpo Operations Manager jobs in Ohio look for?

The top searched job categories for Bpo Operations Manager jobs in Ohio are:

What cities in Ohio are hiring for Bpo Operations Manager jobs?

Cities in Ohio with the most Bpo Operations Manager job openings:

Bpo Operations Manager jobs near you
Infographic showing various Bpo Operations Manager job openings in Ohio as of July 2026, with employment types broken down into 5% Internship, 53% As Needed, 38% Full Time, 3% Part Time, and 1% Summer. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $60,328 per year, or $29 per hour.

BPO Call Center - Vendor Operations Manager

Green Dot Corporation

Cincinnati, OH • Hybrid

$83K - $125K/yr

Full-time

Re-posted 20 days ago

Job description

We're looking for talented professionals to join us in bringing smart money management and payment solutions to everyone's fingertips.

This position is classified as structured hybrid, with an expectation of a minimum of three (3) days per week working in the office and flexibility to work remotely on the remaining days. On-site expectations may evolve over time to support business needs, with clear communication provided in advance.

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JOB DESCRIPTION

Location Requirement

This position is open only to candidates who can work in one of the following approved locations:

Birmingham, AL (Downtown); Tampa, FL (Westshore District); Blue Ash, OH

Job Summary
The Vendor & BPO Operations Manager is responsible for overseeing day-to-day performance across multiple business process outsourcing (BPO) partners supporting our enterprise contact center operations (~600 agents). This role ensures contractual alignment, operational excellence, and consistent delivery of world-class customer experience.
The ideal candidate combines operational rigor, contract fluency, and strategic partnership leadership to drive results across a distributed vendor network.
What Success Looks Like
Consistent enterprise-wide SLA and CSAT achievement
Strong vendor accountability and performance transparency
Optimized cost-to-serve model
Proactive issue identification and resolution
Key Responsibilities


Vendor Performance Management
Oversee daily operations across BPO partners to ensure SLA, CSAT, and quality targets are achieved
Conduct weekly and monthly business reviews with vendor leadership
Monitor forecasting accuracy, staffing alignment, and productivity performance
Identify performance gaps and implement corrective action plans with vendor leadership
Contract & Commercial Oversight
Interpret and manage vendor contracts, SOWs, and performance guarantees
Partner with Finance and Legal on contract negotiations and amendments
Track financial performance including billing validation, cost efficiency, and ROI
Ensure vendors meet compliance and risk standards
Customer Experience Governance
Ensure consistent customer experience across all vendor sites
Standardize quality calibration processes across enterprise partners
Escalate and resolve systemic experience issues across vendors
Drive continuous improvement initiatives that enhance CX outcomes
Enterprise Collaboration
Act as primary liaison between internal stakeholders and BPO partners
Align vendor strategy with corporate objectives
Partner with WFM, Training, QA, Product, and Client teams to ensure integrated execution
Required Qualifications
5+ years contact center or BPO management experience
Direct experience managing outsourced partners
Strong understanding of vendor contracts and commercial agreements
Proven ability to manage large, distributed teams through influence
Financial acumen and reporting expertise

Preferred Qualifications
Bachelor's degree

**Ability to work in the U.S. without sponsorship**
**Ability to meet the location requirement outlined above**

POSITION TYPE

Regular

PAY RANGE

The targeted full-time base salary for this position is $83,800.00 to $125,900 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.

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We're Here to Support You-Accommodations Upon Request

Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential.

Work Authorization Requirement
At Green Dot Corporation, we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship.

Important Notice on Application Accuracy
We value integrity in our hiring process. Please ensure that all information provided in your resume and application is accurate and authentic. Submissions found to be fraudulent or misleading will result in disqualification from consideration, and any offers extended may be rescinded.

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