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Bpo Operations Manager Jobs in Ohio (NOW HIRING)

FrieslandCampina

$70 - $100/hr

The Key User works closely together with the OTC Operational Expert, BPO and team members of DFE Pharma and the Key Users of Friesland Campina Ingredients. * The Key User reports to the Line Manager ...

DFE Pharma GmbH & Co. KG

$58 - $86/hr

The Key User works closely together with the OTC Operational Expert, BPO and team members of DFE Pharma and the Key Users of Friesland Campina Ingredients. * The Key User reports to the Line Manager ...

New

Triquetra

Production Assistant (US)

West Chester, OH · On-site

$70K - $75K/yr

Monitor BPO utilization, maintain current commitments, and coordinate with suppliers to ensure ... Perform any additional tasks as required by management to support smooth operations. Must-Have ...

Wing Assistant

$40K - $50K/yr

From sales and support to operations and admin, Wing turns the recurring work that bogs teams down ... Comfort with high volume; you can run 50+ touches a day without sacrificing quality. * CRM ...

Distro

15358 - Business Consultant - OH

Cincinnati, OH

$70K - $80K/yr

... managed services, and global business process outsourcing (BPO). The company and its service ... operations with custom strategies that benefit both employers and employees. Find out more by ...

Namely

Business Consultant - OH

Cincinnati, OH · On-site

$50 - $70/hr

... managed services, and global business process outsourcing (BPO). The company and its service ... operations with custom strategies that benefit both employers and employees. Find out more by ...

New

Distro

15358 - Business Consultant - OH

Cincinnati, OH · On-site

... managed services, and global business process outsourcing (BPO). The company and its service ... operations with custom strategies that benefit both employers and employees. Find out more by ...

Distro

15358 - Business Consultant - OH

Cincinnati, OH · On-site

... managed services, and global business process outsourcing (BPO). The company and its service ... operations with custom strategies that benefit both employers and employees. Find out more by ...

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Showing results 41-58

All JobsBpo Operations JobsBpo Operations Manager JobsBpo Operations Manager Jobs in Ohio

Bpo Operations Manager information

See Ohio salary details

$29.5K

$60.3K

$112.7K

How much do bpo operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for bpo operations manager in Ohio is $60,328.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $73,700.00 per year, depending on experience, location, and employer.

What is a BPO operations manager?

BPO Operations Managers oversee the daily operations of Business Process Outsourcing (BPO) centers, ensuring that teams meet performance targets and deliver quality service to clients. They are responsible for managing staff, optimizing processes, and implementing strategies to improve efficiency. Additionally, BPO Operations Managers handle client communications, resolve escalated issues, and ensure compliance with company policies and industry standards.

What are the key skills and qualifications needed to thrive as a BPO operations manager?

To thrive as a BPO Operations Manager, you need strong leadership abilities, operational management experience, and a relevant degree—often in business administration or a related field. Familiarity with CRM systems, workforce management tools, and quality assurance platforms is typically required, and certifications such as Six Sigma or PMP can be advantageous. Exceptional communication, problem-solving, and team-building skills help you motivate staff and manage client relationships effectively. These skills ensure efficient service delivery, client satisfaction, and continual process improvement in a dynamic BPO environment.

What are some common challenges faced by BPO operations managers, and how can they effectively address them?

BPO Operations Managers often encounter challenges such as managing high employee turnover, maintaining consistent service quality, and ensuring compliance with client expectations and industry standards. To address these issues, effective managers focus on strong team engagement, ongoing staff training, and clear communication of performance metrics. Additionally, leveraging data analytics to monitor processes and proactively identifying areas for improvement can help in maintaining operational excellence and client satisfaction.

What is the difference between Bpo Operations Manager vs Customer Service Supervisor?

AspectBpo Operations ManagerCustomer Service Supervisor
ResponsibilitiesOversees overall BPO operations, manages teams, implements strategiesSupervises customer service agents, handles escalations, ensures service quality
Required CredentialsBachelor's degree, experience in operations, leadership skillsBachelor's degree, customer service experience, communication skills
Work EnvironmentOffice-based, managerial setting, cross-department collaborationCall centers, customer support teams, direct interaction with clients
Industry UsageCommon in BPO companies, large call centers, outsourcing firmsCommon in customer service departments, call centers, retail support

The Bpo Operations Manager focuses on managing overall operations and strategic planning within a BPO setting, while the Customer Service Supervisor concentrates on supervising customer support teams and ensuring service quality. Both roles require strong communication and leadership skills but differ in scope and responsibilities.

What are popular job titles related to Bpo Operations Manager jobs in Ohio?

For Bpo Operations Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Bpo Operations Manager jobs in Ohio look for?

The top searched job categories for Bpo Operations Manager jobs in Ohio are:

What cities in Ohio are hiring for Bpo Operations Manager jobs?

Cities in Ohio with the most Bpo Operations Manager job openings:

Bpo Operations Manager jobs near you
Infographic showing various Bpo Operations Manager job openings in Ohio as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $60,328 per year, or $29 per hour.

Key User OTC

FrieslandCampina

On-site

$70 - $100/hr

Other

Posted 16 days ago

Key responsibilities

  • Provide first level support to end-users regarding use, maintenance, and improvement of standard processes in SAP and third-party tools.

  • Report incidents, repair requests, and initiate change requests to support continuous system improvement.

  • Train end-users on system changes, prepare and perform regression tests, and support structural updates and small improvement projects.

Job description

Did you know that you already know us? Almost every second tablet on the global market contains our products. DFE Pharma has a strong and leading position in excipients and is recognized for its high-quality products and services. We work with practically all big pharmaceutical companies worldwide.

As this demands great entrepreneurial power, we are always looking for people who take ownership and are not afraid of accountability.

We are looking for a colleague to join us on atemporary basis from September 2026 to June 2027 as "Key User OTC". This role will provide support and continuity while a current team member is dedicated to an internal project.

The Key User acts as first level support for the end-user organization regarding use, maintenance and improvement of standard processes in SAP and as key user for third party tools (COKZ portal, CoC portal, SAP TM, etc.).

Your responsibilities

Maintain and improve

  • Provide first level support to end-users
  • Report incidents and repair requests to second level support (FrieslandCampina IT)
  • Initiate and report change requests (via HPQC system) based on internal requirements
  • Act as change agent in implementing new ways of working and assure a uniform way of working within DFE Pharma
  • Participate in key user meetings and training

Testing

  • Prepare and perform regression tests and raise defects (at least twice a year)
  • Test own OPCOs Improvement requests

Training

  • Train end-users on system changes (quarterly)
  • Arrange access to multiple systems for onboarding
  • Transform provided instructions into localized work instructions
  • Maintain localized work instructions as owner
  • Maintain customer and logistic related master data in background tables and support structural updates
  • Join small improvement projects as needed

What we ask

  • Solid knowledge & experience in end-to-end processes
  • Ablility to make the day to day issues abstract to define the needed improvement
  • HPQC system and process knowledge
  • Excellent social and communication skills
  • Ability to built relationships with KUs from other OPCOs and RFC IT consultants
  • Fluent in English, Dutch fluent in reading and speaking
  • Proactivity across own functional boarders
  • Ownership and responsibility
  • Capability to write test scripts (so also identify where risks could occur)

What we offer

  • International working environment with English as daily work language
  • A flat organisation structure with short decision-making paths
  • Opportunities for professional growth,learning and development
  • The Key User works closely together with the OTC Operational Expert, BPO and team members of DFE Pharma and the Key Users of Friesland Campina Ingredients.
  • The Key User reports to the Line Manager of OTC process.
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