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Bpo Operations Manager Jobs in Ohio (NOW HIRING)

LxT AI

$150 - $200/hr

... BPO, or technology‑enabled services * Proven experience leading global, multi‑functional teams * Strong understanding of sourcing and workforce operations, project, delivery, quality management ...

Premier NX

$75K - $90K/yr

Represent marketing in cross-functional planning with sales, operations, and company leadership ... Proven track record in B2B services marketing; experience in BPO, IT services, or professional ...

Stafford Communications Group

$75K - $90K/yr

Represent marketing in cross-functional planning with sales, operations, and company leadership ... Proven track record in B2B services marketing; experience in BPO, IT services, or professional ...

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All JobsBpo Operations JobsBpo Operations Manager JobsBpo Operations Manager Jobs in Ohio

Bpo Operations Manager information

See Ohio salary details

$29.5K

$60.3K

$112.7K

How much do bpo operations manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for bpo operations manager in Ohio is $60,328.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $73,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by BPO operations managers, and how can they effectively address them?

BPO Operations Managers often encounter challenges such as managing high employee turnover, maintaining consistent service quality, and ensuring compliance with client expectations and industry standards. To address these issues, effective managers focus on strong team engagement, ongoing staff training, and clear communication of performance metrics. Additionally, leveraging data analytics to monitor processes and proactively identifying areas for improvement can help in maintaining operational excellence and client satisfaction.

What is the difference between Bpo Operations Manager vs Customer Service Supervisor?

AspectBpo Operations ManagerCustomer Service Supervisor
ResponsibilitiesOversees overall BPO operations, manages teams, implements strategiesSupervises customer service agents, handles escalations, ensures service quality
Required CredentialsBachelor's degree, experience in operations, leadership skillsBachelor's degree, customer service experience, communication skills
Work EnvironmentOffice-based, managerial setting, cross-department collaborationCall centers, customer support teams, direct interaction with clients
Industry UsageCommon in BPO companies, large call centers, outsourcing firmsCommon in customer service departments, call centers, retail support

The Bpo Operations Manager focuses on managing overall operations and strategic planning within a BPO setting, while the Customer Service Supervisor concentrates on supervising customer support teams and ensuring service quality. Both roles require strong communication and leadership skills but differ in scope and responsibilities.

What is a BPO operations manager?

BPO Operations Managers oversee the daily operations of Business Process Outsourcing (BPO) centers, ensuring that teams meet performance targets and deliver quality service to clients. They are responsible for managing staff, optimizing processes, and implementing strategies to improve efficiency. Additionally, BPO Operations Managers handle client communications, resolve escalated issues, and ensure compliance with company policies and industry standards.

What are the key skills and qualifications needed to thrive as a BPO operations manager?

To thrive as a BPO Operations Manager, you need strong leadership abilities, operational management experience, and a relevant degree—often in business administration or a related field. Familiarity with CRM systems, workforce management tools, and quality assurance platforms is typically required, and certifications such as Six Sigma or PMP can be advantageous. Exceptional communication, problem-solving, and team-building skills help you motivate staff and manage client relationships effectively. These skills ensure efficient service delivery, client satisfaction, and continual process improvement in a dynamic BPO environment.

What are popular job titles related to Bpo Operations Manager jobs in Ohio?

For Bpo Operations Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Bpo Operations Manager jobs in Ohio look for?

The top searched job categories for Bpo Operations Manager jobs in Ohio are:

What cities in Ohio are hiring for Bpo Operations Manager jobs?

Cities in Ohio with the most Bpo Operations Manager job openings:

Bpo Operations Manager jobs near you
Infographic showing various Bpo Operations Manager job openings in Ohio as of July 2026, with employment types broken down into 5% Internship, 53% As Needed, 38% Full Time, 3% Part Time, and 1% Summer. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $60,328 per year, or $29 per hour.

16396 - Service Operations Supervisor - OH - On Site

Distro

Cincinnati, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.
About Us Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution" headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .
Position Summary
The Service Operations Supervisor is responsible for managing client relationships, ensuring the seamless delivery of services, and supporting payroll and tax-related processes. This role involves coordinating user setup and training, facilitating client retention strategies, and acting as a liaison between clients and internal operations. The Service Supervisor will also oversee payroll processing, analyze data for process improvements, and provide guidance on tax and reporting requirements.
Essential Duties and Responsibilities
Act as the primary contact for assigned group of clients. Coordinate user set-up and provide training for client-facing web-based payroll, custom reporting software and service platforms. Facilitate proactive intervention steps for at-risk clients, collaborating with internal teams, clients, and business consultants for successful retention. Manage client accounts by establishing and reinforcing strong relationships with clients, internal partners, brokers, and peers through proactive touch points and service recommendations. Act as a liaison between clients and internal operations to ensure seamless delivery of services in line with department SOPs. Coordinate and lead client meetings to review and discuss escalated issues or significant matters related to the client's account. Identify gaps in client processed and introduce new products and services based on identified client needs. Manage and escalate client issues through various communication platforms, including submitting cases in Client Space to internal departments for resolution. Determine and recommend annual increases and/or reductions to client's administrative fees. Assist with client tax account registration guidance, provide education on payroll tax questions, and obtain clients' tax account login credentials when entering a new state. Manage and escalate payroll tax notices and drive them to resolution. Assist and provide guidance with required state and federal reporting. Ensure timely and accurate payroll processing. Review processed payrolls and resolve payroll errors and issues; assist the team as needed. Monitor the work of Payroll Specialists who input payroll data and ensure payroll accuracy. Assist in payroll calculations and deductions. Maintain clear and consistent client communications. Work with the Quality Control Team to process current and prior year voids and resolve posted payroll errors. Analyze payroll problems and provide appropriate resolutions. Facilitate frequent communication regarding Service Associates performance, recommend training areas, and assist with coaching employees. Collaborate with the Manager to implement changes, provide feedback on team performance, and escalate client issues. Schedule and facilitate weekly POD team huddles to discuss client escalations and learning opportunities. Regular, on-site attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and hands-on involvement in activities. Marginal Functions Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients. Assist in organizing and maintaining shared team resources, such as checklists, templates, and reference materials. Provide occasional backup support for routine payroll processing during highvolume periods or team member absences. Attend webinars and training to stay up to date on best practices related to the company and department. Complete projects and other duties as assigned by supervisor.
Knowledge, Skills, and Abilities
Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and build positive working relationships. Strong timemanagement skills, with the ability to prioritize effectively in a fastpaced environment. Flexibility to perform a variety of assignments within the print room, including operating different equipment, running varied production jobs, and learning new machinery or processes as needed. Strong ability to collaborate effectively with internal departments to support seamless operations and workflow coordination. Strong work ethic and commitment to teamwork, contributing positively to a collaborative and supportive work environment. Sound decision making abilities, including evaluating complex information and determining appropriate actions. High level of professionalism, reliability, and enthusiasm, contributing to a positive workplace culture. Exceptional attention to detail, including the ability to thoroughly review printed documents and ensure they meet quality and accuracy standards. Education & Experience High School Diploma 2+ years of PEO, ASO, HCM, multistate experience preferred or equivalent combination of experience, skills, education (including other relevant nontraditional degree programs, or job training programs) required. 2-4 years of experience in customer service, payroll, HRIS, or related PEO/ASO/HCM environment preferred. Previous supervisory experience. Experience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed..
Required Licenses And/Or Certifications Not Applicable
Physical, Mental, & Communication Demands Physical Demands:
Sedentary Work: Occasionally involves sitting for extended periods, often at a desk or computer. Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Mobility: Occasionally walking or traversing throughout the office to meet with leaders and other employees. Visual Acuity: Ability to read and analyze data on a computer screen (or to read and analyze data with reasonable accommodation) and in printed materials. Lifting & Carrying: Minimal physical lifting required, but may involve handling documents, and lifting light office supplies.
Mental Demands: Strategic Thinking: High level of concentration required to develop and implement strategies. Decision Making: Ability to make quick, informed decisions based on data and market conditions. Attention to Detail: High level of accuracy needed for managing presentations, reports and communications. Problem-Solving: Continuous need to identify and resolve issues that may impact performance.
Multitasking: Manage multiple tasks and projects simultaneously, often under tight deadlines. Stress Management: Ability to handle high-pressure situations calmly and effectively, especially when dealing with client concerns.
Communication Demands: Interpersonal Skills: Strong ability to build relationships and communicate effectively with employees, managers, clients, and external vendors. Cultural Sensitivity: Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity. Written Communication: Prepare clear and concise documentation, including emails and notes. Verbal Communication: Conduct presentations and employee training sessions; provide clear instructions and support to clients, employees and managers.
Environmental Conditions This position is performed in a professional office environment and requires regular use of computers and standard office equipment. The work setting is climate-controlled with typical office lighting and low to moderate noise levels. The role involves extended periods of screen time, in-person collaboration and meetings, and minimal exposure to physical hazards.
Disclaimer This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
This position is eligible for the following benefits: Health Insurance: Medical, dental, and vision coverage Retirement Plan: 401(k) with company match Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance. Additional Compensation: [e.g., signing bonus, commission structure] if applicable
 
#VensureEmployerSolutions
#LI-Onsite
$26 - $31 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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