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Bpo Operations Manager Jobs in Ohio (NOW HIRING)

Premier NX

$75K - $90K/yr

Represent marketing in cross-functional planning with sales, operations, and company leadership ... Proven track record in B2B services marketing; experience in BPO, IT services, or professional ...

Stafford Communications Group

$75K - $90K/yr

Represent marketing in cross-functional planning with sales, operations, and company leadership ... Proven track record in B2B services marketing; experience in BPO, IT services, or professional ...

Nestle

Sr Analyst, Accounts Payable

Solon, OH · Hybrid

$21 - $28/hr

... BPO/shared services) providing guidance on operational processes. * Experience presenting ... Strong prioritization and time-management skills; responsive to short deadlines and able to manage ...

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All JobsBpo Operations JobsBpo Operations Manager JobsBpo Operations Manager Jobs in Ohio

Bpo Operations Manager information

See Ohio salary details

$29.5K

$60.3K

$112.7K

How much do bpo operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for bpo operations manager in Ohio is $60,328.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $73,700.00 per year, depending on experience, location, and employer.

What is a BPO operations manager?

BPO Operations Managers oversee the daily operations of Business Process Outsourcing (BPO) centers, ensuring that teams meet performance targets and deliver quality service to clients. They are responsible for managing staff, optimizing processes, and implementing strategies to improve efficiency. Additionally, BPO Operations Managers handle client communications, resolve escalated issues, and ensure compliance with company policies and industry standards.

What are the key skills and qualifications needed to thrive as a BPO operations manager?

To thrive as a BPO Operations Manager, you need strong leadership abilities, operational management experience, and a relevant degree—often in business administration or a related field. Familiarity with CRM systems, workforce management tools, and quality assurance platforms is typically required, and certifications such as Six Sigma or PMP can be advantageous. Exceptional communication, problem-solving, and team-building skills help you motivate staff and manage client relationships effectively. These skills ensure efficient service delivery, client satisfaction, and continual process improvement in a dynamic BPO environment.

What are some common challenges faced by BPO operations managers, and how can they effectively address them?

BPO Operations Managers often encounter challenges such as managing high employee turnover, maintaining consistent service quality, and ensuring compliance with client expectations and industry standards. To address these issues, effective managers focus on strong team engagement, ongoing staff training, and clear communication of performance metrics. Additionally, leveraging data analytics to monitor processes and proactively identifying areas for improvement can help in maintaining operational excellence and client satisfaction.

What is the difference between Bpo Operations Manager vs Customer Service Supervisor?

AspectBpo Operations ManagerCustomer Service Supervisor
ResponsibilitiesOversees overall BPO operations, manages teams, implements strategiesSupervises customer service agents, handles escalations, ensures service quality
Required CredentialsBachelor's degree, experience in operations, leadership skillsBachelor's degree, customer service experience, communication skills
Work EnvironmentOffice-based, managerial setting, cross-department collaborationCall centers, customer support teams, direct interaction with clients
Industry UsageCommon in BPO companies, large call centers, outsourcing firmsCommon in customer service departments, call centers, retail support

The Bpo Operations Manager focuses on managing overall operations and strategic planning within a BPO setting, while the Customer Service Supervisor concentrates on supervising customer support teams and ensuring service quality. Both roles require strong communication and leadership skills but differ in scope and responsibilities.

What are popular job titles related to Bpo Operations Manager jobs in Ohio?

For Bpo Operations Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Bpo Operations Manager jobs in Ohio look for?

The top searched job categories for Bpo Operations Manager jobs in Ohio are:

What cities in Ohio are hiring for Bpo Operations Manager jobs?

Cities in Ohio with the most Bpo Operations Manager job openings:

Bpo Operations Manager jobs near you
Infographic showing various Bpo Operations Manager job openings in Ohio as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $60,328 per year, or $29 per hour.

Global Head of Human Resources - US

Compass Experience Labs

Columbus, OH • Remote

Full-time

Re-posted 4 days ago

Job description

About Compass

Compass is a globally distributed BPO redefining modern customer experience. We operate at the intersection of automation and human empathy. Our fully remote teams across the US, LatAm, and the Philippines partner with forward- thinking brands who prioritize customer lifetime value (LTV), seamless interactions, and sky-high resolution rates. We operate lean, move incredibly fast, and firmly believe that AI and automation are here to upskill our people—not replace them.

The Role

We are looking for a strategic, agile, and culturally fluent Global Head of Human Resources to architect and lead our global HR operations. You will not be managing a traditional corporate, salaried workforce. You will be the champion for a large, globally distributed, and high-volume hourly call center team. We need a builder who thrives in a high-growth startup environment and can expertly balance scaling global operations with maintaining an exceptional, engaging remote culture.

Key Responsibilities

  • Global Talent Strategy: Oversee high-volume recruiting and rapid onboarding across the US, LatAm, and the Philippines to meet dynamic client demands.
  • Management: Execute performance management, compensation planning, and retention strategies specifically tailored to hourly, remote call center professionals.
  • Tech & Automation Enablement: Partner with our operations and tech teams to integrate tools that streamline HR workflows.
  • Global Compliance: Navigate international labor laws, payroll complexities, and cultural nuances. Manage relationships with vendors to ensure flawless operational compliance in all operating regions.
  • Systems Optimization: Lead the evaluation, implementation, and optimization of our HRIS tools.
  • Culture & Engagement: Drive asynchronous communication best practices and remote engagement initiatives that make our globally distributed team feel connected, valued, and empowered.

What You Bring to the Table

  • Extensive Leadership Experience: 10+ years of progressive HR leadership, ideally within a BPO, or fast-scaling remote startup.
  • Hourly & Global Expertise: Proven track record of managing a large, distributed hourly workforce across multiple time zones, specifically with deep knowledge of the LatAm and Philippine labor markets.
  • Startup Agility: You are highly adaptable, comfortable with ambiguity, and possess a "builder" mentality. You know how to pivot quickly and execute without relying on bloated corporate infrastructure.
  • Operational Mindset: You view People Operations as a direct driver of business outcomes, customer LTV, and agent resolution rates.
  • Data-Driven Decision Making: Strong ability to leverage workforce analytics to curb attrition, improve labor efficiency, and forecast talent needs.
  • HRIS Fluency: Deep familiarity with modern HR tech stacks. Knowledge of UKG is a strong plus.

What We Offer

  • True Autonomy: The opportunity to build and shape the People function of a rapidly growing global company from the ground up.
  • Ultimate Flexibility: A 100% remote, work-from-anywhere (within the US) environment.
  • Competitive Compensation: A strong base salary and comprehensive benefits tailored for a modern workforce.
  • Dynamic Culture: A fast-paced, low-ego, and highly collaborative executive team that values innovation and speed.

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Key Qualifications

  • Multi-country HR leadership experience, preferably supporting both the US and the Philippines, with a strong understanding of regional employment practices and compliance.

  • BPO/Shared Services/GCC experience with exposure to high-growth, fast-paced, and matrixed organizations.

  • Strategic HR leader with the ability to develop and execute people strategies that align with business objectives while serving as a trusted advisor to senior leadership.

  • Strong HR Generalist background with end-to-end expertise across Talent Acquisition, Compensation & Benefits, Employee Relations, Learning & Development, Performance Management, and HR Operations.

  • Current organizational level: Senior Director or Assistant Vice President (AVP), or equivalent, with demonstrated experience leading regional or global HR teams.

  • Proven experience leading organizational change, talent management, and workforce planning across multiple geographies.

  • Excellent stakeholder management, influencing, and leadership capabilities with experience partnering with executive leadership