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Bpo Operations Manager Jobs (NOW HIRING)

K2 Staffing, LLC

Board Member

Miami, FL · Remote

$35K - $50K/yr

Share knowledge of BPO operations, client acquisition, service delivery, and workforce management. * Leverage industry experience to identify opportunities for process improvement and scalability.

K2 Staffing

Board Memeber

Denver, CO · Remote

Share knowledge of BPO operations, client acquisition, service delivery, and workforce management. * Leverage industry experience to identify opportunities for process improvement and scalability.

K2 Staffing, LLC

Board Member

Los Angeles, CA · Remote

$35K - $50K/yr

Share knowledge of BPO operations, client acquisition, service delivery, and workforce management. * Leverage industry experience to identify opportunities for process improvement and scalability.

K2 Staffing, LLC

Board Member

Denver, CO · Remote

$35K - $50K/yr

Share knowledge of BPO operations, client acquisition, service delivery, and workforce management. * Leverage industry experience to identify opportunities for process improvement and scalability.

K2 Staffing, LLC

Board Member

Las Vegas, NV · Remote

$35K - $50K/yr

Share knowledge of BPO operations, client acquisition, service delivery, and workforce management. * Leverage industry experience to identify opportunities for process improvement and scalability.

K2 Staffing, LLC

Board Member

Dallas, TX · Remote

$35K - $50K/yr

Share knowledge of BPO operations, client acquisition, service delivery, and workforce management. * Leverage industry experience to identify opportunities for process improvement and scalability.

MCI Careers

Operations Manager

Wichita, KS · On-site

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... The Operations Manager serves as the senior on‑site leader responsible for operational delivery ...

Judit Inc

Operations Manager

Plano, TX

Vendor Management * Business Analysis Schedule: Fully onsite Position Summary The Operations ... Act as main point of contact for Call Center BPO and Third-Party Administrator * Lead training and ...

Atain

Operations Supervisor

Oklahoma City, OK · On-site

... has to conduct and manage appraisal discussions (PMS) with agents. SKILLS AND KNOWLEDGE: RELEVANT EXPERIENCE - * With 1-2 years in supervisor or TL role in a Travel BPO Operations set-up

Opticall BPO

Operations Specialist

Buffalo, NY · On-site

Overview : Opticall BPO was founded in 2016 under one single precept, to become the leading ... Also, will manage a variety of simultaneous projects, which requires the particular talent of being ...

Chime Financial, Inc

Senior Partner Manager

As our Senior Partner Manager, you will own performance governance for assigned BPO partners ... Own performance governance for assigned Partner/BPO operations, including SLAs, quality ...

MCI Careers

Operations Manager

Wichita, KS · On-site

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... The Operations Manager serves as the senior on-site leader responsible for operational delivery ...

MCI Careers

Operations Manager

Wichita, KS

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... The Operations Manager serves as the senior onsite leader responsible for operational delivery ...

Petco

Lead, Customer Care Operations

San Antonio, TX · On-site +1

Own incident management and service restoration for assigned areas; coordinate with Technology, Product, and BPO operations to resolve issues and communicate customer and business impacts. * Build ...

MCI Careers

Operations Manager

Wichita, KS · On-site

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... The Operations Manager serves as the senior onsite leader responsible for operational delivery ...

Petco

Lead, Customer Care Operations

Sumter, SC

Own incident management and service restoration for assigned areas; coordinate with Technology, Product, and BPO operations to resolve issues and communicate customer and business impacts. * Build ...

Epitec

Operations Manager 5

Plano, TX · On-site

$49 - $52/hr

Operations Manager Contract Duration: 1 year, possible extension Location: Plano, TX Work ... Act as main point of contact for Call Center BPO and Third-Party Administrator * Lead training and ...

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Bpo Operations Manager information

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$31K

$63.5K

$118.5K

How much do bpo operations manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for bpo operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What does a BPO operations manager do?

A BPO operations manager oversees the daily operations of business process outsourcing centers, ensuring service quality, efficiency, and client satisfaction. They manage teams, monitor performance metrics, implement process improvements, and coordinate with clients and internal departments to meet operational goals.

What are some common challenges faced by BPO Operations Managers, and how can they effectively address them?

BPO Operations Managers often encounter challenges such as managing high employee turnover, maintaining consistent service quality, and ensuring compliance with client expectations and industry standards. To address these issues, effective managers focus on strong team engagement, ongoing staff training, and clear communication of performance metrics. Additionally, leveraging data analytics to monitor processes and proactively identifying areas for improvement can help in maintaining operational excellence and client satisfaction.

What is the difference between Bpo Operations Manager vs Customer Service Supervisor?

AspectBpo Operations ManagerCustomer Service Supervisor
ResponsibilitiesOversees overall BPO operations, manages teams, implements strategiesSupervises customer service agents, handles escalations, ensures service quality
Required CredentialsBachelor's degree, experience in operations, leadership skillsBachelor's degree, customer service experience, communication skills
Work EnvironmentOffice-based, managerial setting, cross-department collaborationCall centers, customer support teams, direct interaction with clients
Industry UsageCommon in BPO companies, large call centers, outsourcing firmsCommon in customer service departments, call centers, retail support

The Bpo Operations Manager focuses on managing overall operations and strategic planning within a BPO setting, while the Customer Service Supervisor concentrates on supervising customer support teams and ensuring service quality. Both roles require strong communication and leadership skills but differ in scope and responsibilities.

What is the highest salary for an operations manager?

The highest salary for an operations manager varies by industry and location but can reach over $150,000 annually for senior roles in large organizations or specialized sectors. Factors such as experience, certifications, and company size influence compensation levels.

What are BPO Operations Managers?

BPO Operations Managers oversee the daily operations of Business Process Outsourcing (BPO) centers, ensuring that teams meet performance targets and deliver quality service to clients. They are responsible for managing staff, optimizing processes, and implementing strategies to improve efficiency. Additionally, BPO Operations Managers handle client communications, resolve escalated issues, and ensure compliance with company policies and industry standards.

What is a BPO manager?

A BPO operations manager oversees the daily functions of a business process outsourcing (BPO) center, managing teams that handle customer service, technical support, or back-office tasks. They coordinate staffing, ensure quality standards, and optimize operational efficiency, often using management tools and performance metrics.

What are the key skills and qualifications needed to thrive as a BPO Operations Manager, and why are they important?

To thrive as a BPO Operations Manager, you need strong leadership abilities, operational management experience, and a relevant degree—often in business administration or a related field. Familiarity with CRM systems, workforce management tools, and quality assurance platforms is typically required, and certifications such as Six Sigma or PMP can be advantageous. Exceptional communication, problem-solving, and team-building skills help you motivate staff and manage client relationships effectively. These skills ensure efficient service delivery, client satisfaction, and continual process improvement in a dynamic BPO environment.
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What cities are hiring for Bpo Operations Manager jobs? Cities with the most Bpo Operations Manager job openings:
What are the most commonly searched types of Bpo Operations jobs? The most popular types of Bpo Operations jobs are:
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Bpo Operations Manager jobs near you
Infographic showing various Bpo Operations Manager job openings in the United States as of June 2026, with employment types broken down into 1% Internship, 3% As Needed, 1% Full Time, 91% Part Time, 3% Temporary, and 1% Nights. Highlights an 80% Physical, 3% Hybrid, and 17% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.
Board Member

Board Member

K2 Staffing, LLC

Miami, FL • Remote

$35K - $50K/yr

Part-time

Posted 27 days ago

Job description

Summary

Our client is seeking an experienced and strategic Board Member to provide guidance, industry insight, and governance support to a growing organization operating within the Business Process Outsourcing (BPO) sector. This is a part-time advisory position requiring approximately 1–2 hours per week. The ideal candidate will bring extensive BPO industry knowledge, strong leadership experience, and the ability to provide objective guidance on business growth, operational strategy, and organizational development.

This role is best suited for a seasoned executive or industry leader who can leverage their expertise and network to support long-term business objectives while maintaining independence from competing BPO organizations.

Duties & Responsibilities
  • Strategic Advisory
    • Provide guidance on business strategy, growth initiatives, and market positioning.
    • Offer insight into industry trends, opportunities, and potential challenges within the BPO sector.
    • Advise leadership on operational best practices and organizational development.
  • Governance & Oversight
    • Participate in scheduled board meetings and strategic discussions.
    • Review business performance, objectives, and key initiatives.
    • Provide independent recommendations to support sound business decision-making.
  • Industry Expertise
    • Share knowledge of BPO operations, client acquisition, service delivery, and workforce management.
    • Leverage industry experience to identify opportunities for process improvement and scalability.
    • Support leadership with strategic introductions and networking opportunities where appropriate.
  • Business Growth Support
    • Advise on market expansion strategies and operational efficiencies.
    • Provide feedback on major business initiatives and investments.
    • Assist in evaluating risks and opportunities associated with business growth.
Qualifications & Requirements
  • Experience
    • Extensive experience within the Business Process Outsourcing (BPO) industry.
    • Previous executive leadership, board-level, advisory, or senior management experience preferred.
    • Strong understanding of BPO operations, delivery models, client management, and business development.
  • Industry Background
    • Demonstrated success helping organizations grow, scale, or improve operational performance.
    • Strong professional network within the outsourcing, customer support, back-office services, or related industries.
  • Professional Skills
    • Strategic thinker with strong business acumen.
    • Excellent communication and stakeholder management skills.
    • Ability to provide objective, independent advice and recommendations.
    • High level of professionalism, integrity, and confidentiality.
Additional Requirements
  • Must not currently be employed by, serve on the board of, or have an active leadership role within another Business Process Outsourcing (BPO) organization.
  • Ability to commit approximately 1–2 hours per week for board meetings, strategic discussions, and advisory support.
  • Comfortable working in a remote advisory capacity.