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Bpo Operations Manager Jobs in Arizona (NOW HIRING)

Basata

Partner Operations Manager

Tempe, AZ · On-site

... or BPO * Join GP syncs and account health reviews, flagging portfolio-wide operational patterns ... Experience managing vendor teams and clinical or documentation support staff (Medical Assistants ...

Posted today

TaskUs

Sr. Operations Manager - RAD

Chandler, AZ · On-site

$97K - $145K/yr

... Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a ... What does a Senior Operations Manager really do? Think of yourself as someone who will manage day ...

Whatnot

Manager, Workforce Operations

Phoenix, AZ · On-site

$140K - $160K/yr

Collaborate closely with BPO Partner leadership teams to manage partner agent schedules * Own ... As our Workforce Operations Manager, you should have: * At least 6+ years of experience, with 4+ in ...

Distro

Service Operations Supervisor(SAO)

Chandler, AZ · On-site

... managed services, and global business process outsourcing (BPO). The company and its service ... Position Summary The Service Operations Supervisor is responsible for managing client relationships ...

Distro

Service Operations Supervisor(SAO)

Chandler, AZ

$26 - $28/hr

... managed services, and global business process outsourcing (BPO). The company and its service ... Position Summary The Service Operations Supervisor is responsible for managing client relationships ...

Distro

Service Operations Supervisor(SAO)

Chandler, AZ · On-site

... managed services, and global business process outsourcing (BPO). The company and its service ... Position Summary The Service Operations Supervisor is responsible for managing client relationships ...

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Showing results 1-20

All JobsBpo Operations JobsBpo Operations Manager JobsBpo Operations Manager Jobs in Arizona

Bpo Operations Manager information

See Arizona salary details

$28.9K

$59.1K

$110.4K

How much do bpo operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for bpo operations manager in Arizona is $59,134.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $72,200.00 per year, depending on experience, location, and employer.

What is a BPO operations manager?

BPO Operations Managers oversee the daily operations of Business Process Outsourcing (BPO) centers, ensuring that teams meet performance targets and deliver quality service to clients. They are responsible for managing staff, optimizing processes, and implementing strategies to improve efficiency. Additionally, BPO Operations Managers handle client communications, resolve escalated issues, and ensure compliance with company policies and industry standards.

What are the key skills and qualifications needed to thrive as a BPO operations manager?

To thrive as a BPO Operations Manager, you need strong leadership abilities, operational management experience, and a relevant degree—often in business administration or a related field. Familiarity with CRM systems, workforce management tools, and quality assurance platforms is typically required, and certifications such as Six Sigma or PMP can be advantageous. Exceptional communication, problem-solving, and team-building skills help you motivate staff and manage client relationships effectively. These skills ensure efficient service delivery, client satisfaction, and continual process improvement in a dynamic BPO environment.

What are some common challenges faced by BPO operations managers, and how can they effectively address them?

BPO Operations Managers often encounter challenges such as managing high employee turnover, maintaining consistent service quality, and ensuring compliance with client expectations and industry standards. To address these issues, effective managers focus on strong team engagement, ongoing staff training, and clear communication of performance metrics. Additionally, leveraging data analytics to monitor processes and proactively identifying areas for improvement can help in maintaining operational excellence and client satisfaction.

What is the difference between Bpo Operations Manager vs Customer Service Supervisor?

AspectBpo Operations ManagerCustomer Service Supervisor
ResponsibilitiesOversees overall BPO operations, manages teams, implements strategiesSupervises customer service agents, handles escalations, ensures service quality
Required CredentialsBachelor's degree, experience in operations, leadership skillsBachelor's degree, customer service experience, communication skills
Work EnvironmentOffice-based, managerial setting, cross-department collaborationCall centers, customer support teams, direct interaction with clients
Industry UsageCommon in BPO companies, large call centers, outsourcing firmsCommon in customer service departments, call centers, retail support

The Bpo Operations Manager focuses on managing overall operations and strategic planning within a BPO setting, while the Customer Service Supervisor concentrates on supervising customer support teams and ensuring service quality. Both roles require strong communication and leadership skills but differ in scope and responsibilities.

What are the most commonly searched types of Bpo Operations jobs in Arizona?

The most popular types of Bpo Operations jobs in Arizona are:

What are popular job titles related to Bpo Operations Manager jobs in Arizona?

For Bpo Operations Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Bpo Operations Manager jobs in Arizona look for?

The top searched job categories for Bpo Operations Manager jobs in Arizona are:

What cities in Arizona are hiring for Bpo Operations Manager jobs?

Cities in Arizona with the most Bpo Operations Manager job openings:

Bpo Operations Manager jobs near you
Infographic showing various Bpo Operations Manager job openings in Arizona as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $59,134 per year, or $28.4 per hour.

Partner Operations Manager

Basata

Tempe, AZ • On-site

Full-time

Posted 21 hours ago

Posted today

Job description

Partner Operations Manager
Full-Time | Tempe, AZ
About Basata
At Basata, we're rethinking the way healthcare practices get work done. Our AI-powered tools help automate the repetitive, time-consuming tasks that bog teams down, so staff can spend less time on admin and more time with patients.
We're a small, fast-moving team that loves building smart systems and simple, intuitive experiences. If you're someone who gets excited about early-stage energy, designing better ways to work, and fixing what's broken in healthcare, we'd love to connect.
About the Role
The Partner Operations Manager leads the Operations unit within Basata's Partner Success Department, one of three units (alongside Growth Partner and Partner Integration) reporting to the Director of Partner Success.
Operations is the connective tissue between Partner Integration (who launches new partners) and Growth Partner (who owns the ongoing relationship), and it runs two teams: the Agent in the loop and and the Documentation and Workflow Specialists team, who build and maintain the workflow documentation that keeps every partner account compliant, consistent, and easy to run.
We're looking for someone who has actually built operations functions before - ideally inside a hospital or health system - and who can hold multiple teams to a high standard while translating fluently between the technical and relational sides of the business.
What You'll Do
Manage the Documentation and Workflow Specialists team
  • Build and scale the team so output stays high-quality and every account's documentation meets SLA
  • Own workflow documentation and change management - keeping current with state and federal regulations, EMR configuration, and practice-specific protocols
  • Understand how medical records are created, managed, and mapped,
  • Set standardized training, KPIs, and SLAs for documentation quality and turnaround; manage performance and account onboarding

Own the department's operational backbone
  • Standardize SOPs across the Documentation and Workflow Specialists teams, and keep the Partner Portfolio and Team Workload trackers current
  • Proactively surface and fix process gaps before they recur

Bridge Partner Integration and Growth Partner
  • Equip Growth Partners with what they need on a live account - product configuration, open issues, workflow context, BPO/documentation status - and resolve escalations that touch Partner Integration or BPO
  • Join GP syncs and account health reviews, flagging portfolio-wide operational patterns that need attention

Manage the Agent in the Loop team
  • Own scheduling, coverage, and capacity across the active portfolio, plus QA review cycles, performance management, and onboarding for new accounts
  • Maintain operating standards (scripts, protocols, escalation thresholds) and serve as the primary contact with BPO partner leadership
  • Track and report KPIs (queue clearance, accuracy, escalation volume) to the Director weekly

What We're Looking For
  • 5+ years in healthcare operations, client success, or implementation management - work in a speciality medical clinic in the medical records department with operational oversight
  • Demonstrated experience building or leading operations functions within a hospital or medical practice not just operating within someone else's processes
  • Experience developing workflow documentation that complies with varying state and federal healthcare regulations across a multi-state portfolio
  • Experience managing vendor teams and clinical or documentation support staff (Medical Assistants, workflow specialists, care coordinators) across multiple sites or clients
  • Familiarity with EMR systems (Epic, Athena, Modernizing Medicine, Nextech, or equivalent) and how medical records map into operational workflows
  • Experience owning operational playbooks, SOPs, and cross-team process documentation, including go-live/handoff coordination
  • Working knowledge of HIPAA and BAA requirements
  • Strong people management (multi-vendor, distributed teams), cross-functional coordination, and QA rigor - able to design training, set KPIs/SLAs, and know when to resolve versus escalate
  • Comfort operationalizing AI-driven products (voice AI, intelligent fax routing, automated call routing)
Nice to Have
  • HIMSS certification and/or PMP - strongly preferred given this role's health-information and project-management scope
  • Background in specialty medical practice operations (urology, cardiology, gastroenterology, ENT, or ophthalmology)
  • Experience at an early- or growth-stage healthcare technology company
  • Familiarity with Linear, Asana, or Jira, and Slack/Google Workspace
  • LSSYB or equivalent operations certifications
Why Join Basata?
  • Drive real impact. Your work helps clinics run more smoothly and gets patients care faster, with fewer headaches.
  • Shape something meaningful. You'll play a real role in both the systems and the experience, not just execute someone else's design.
  • High ownership. We trust you to lead, build, and bring ideas to life.
  • Work with purpose. We're solving real problems in healthcare with tools people rely on every day.
Our Core Values
  • Find a way: We own outcomes - no excuses, no shortcuts. Whatever the challenge, we find a way.
  • Dream big: We refuse to accept that healthcare has to be broken, and we act deliberately to build a better version of it.
  • Obsess over the customer: Every decision starts with empathy for the people we serve - without compromising ethics, privacy, or trust.
  • Always be learning: We're relentless about growth - our own and each other's - because it makes us better teammates and leaders.
  • Move fast, deliver excellence: Speed unlocks momentum, but only paired with precision. We test, ship, and iterate quickly, and hold a high bar.

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