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Bpo Operations Manager Jobs in Texas (NOW HIRING)

SafeRide Health

BPO Manager

San Antonio, TX · On-site

... and our BPO partner sites. You will align workforce management, training, quality, and other ... Operational and Strategic Planning: * Uphold contractual compliance across all partner sites ...

New

SafeRide Health, Inc.

BPO Manager

San Antonio, TX · On-site

Role Overview Join SafeRide Health as our BPO Manager where you will lead cross-functional ... Operational and Strategic Planning: * Uphold contractual compliance across all partner sites ...

New

K2 Staffing, LLC

Board Member

Dallas, TX · Remote

$35K - $50K/yr

Share knowledge of BPO operations, client acquisition, service delivery, and workforce management. * Leverage industry experience to identify opportunities for process improvement and scalability.

Petco

Lead, Customer Care Operations

San Antonio, TX · On-site +1

Own incident management and service restoration for assigned areas; coordinate with Technology, Product, and BPO operations to resolve issues and communicate customer and business impacts. * Build ...

Petco

Lead, Customer Care Operations

San Antonio, TX · On-site

Own incident management and service restoration for assigned areas; coordinate with Technology, Product, and BPO operations to resolve issues and communicate customer and business impacts. * Build ...

Atos

Media Operations Manager

Austin, TX

Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional ...

K2services

Enterprise Account Director

Houston, TX

Deep understanding of business process outsourcing (BPO) operations and client service delivery models. * Proven ability to manage profit and loss (P&L) responsibilities and achieve financial targets.

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All JobsBpo Operations JobsBpo Operations Manager JobsBpo Operations Manager Jobs in Texas

Bpo Operations Manager information

See Texas salary details

$28.9K

$59.1K

$110.4K

How much do bpo operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for bpo operations manager in Texas is $59,119.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $72,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by BPO operations managers, and how can they effectively address them?

BPO Operations Managers often encounter challenges such as managing high employee turnover, maintaining consistent service quality, and ensuring compliance with client expectations and industry standards. To address these issues, effective managers focus on strong team engagement, ongoing staff training, and clear communication of performance metrics. Additionally, leveraging data analytics to monitor processes and proactively identifying areas for improvement can help in maintaining operational excellence and client satisfaction.

What is the difference between Bpo Operations Manager vs Customer Service Supervisor?

AspectBpo Operations ManagerCustomer Service Supervisor
ResponsibilitiesOversees overall BPO operations, manages teams, implements strategiesSupervises customer service agents, handles escalations, ensures service quality
Required CredentialsBachelor's degree, experience in operations, leadership skillsBachelor's degree, customer service experience, communication skills
Work EnvironmentOffice-based, managerial setting, cross-department collaborationCall centers, customer support teams, direct interaction with clients
Industry UsageCommon in BPO companies, large call centers, outsourcing firmsCommon in customer service departments, call centers, retail support

The Bpo Operations Manager focuses on managing overall operations and strategic planning within a BPO setting, while the Customer Service Supervisor concentrates on supervising customer support teams and ensuring service quality. Both roles require strong communication and leadership skills but differ in scope and responsibilities.

What is a BPO operations manager?

BPO Operations Managers oversee the daily operations of Business Process Outsourcing (BPO) centers, ensuring that teams meet performance targets and deliver quality service to clients. They are responsible for managing staff, optimizing processes, and implementing strategies to improve efficiency. Additionally, BPO Operations Managers handle client communications, resolve escalated issues, and ensure compliance with company policies and industry standards.

What are the key skills and qualifications needed to thrive as a BPO operations manager?

To thrive as a BPO Operations Manager, you need strong leadership abilities, operational management experience, and a relevant degree—often in business administration or a related field. Familiarity with CRM systems, workforce management tools, and quality assurance platforms is typically required, and certifications such as Six Sigma or PMP can be advantageous. Exceptional communication, problem-solving, and team-building skills help you motivate staff and manage client relationships effectively. These skills ensure efficient service delivery, client satisfaction, and continual process improvement in a dynamic BPO environment.
What are the most commonly searched types of Bpo Operations jobs in Texas? The most popular types of Bpo Operations jobs in Texas are:
What are popular job titles related to Bpo Operations Manager jobs in Texas? For Bpo Operations Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Bpo Operations Manager jobs in Texas look for? The top searched job categories for Bpo Operations Manager jobs in Texas are:
What cities in Texas are hiring for Bpo Operations Manager jobs? Cities in Texas with the most Bpo Operations Manager job openings:
Bpo Operations Manager jobs near you
Infographic showing various Bpo Operations Manager job openings in Texas as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $59,119 per year, or $28.4 per hour.

BPO Manager

SafeRide Health

San Antonio, TX • On-site

Full-time

Posted 2 days ago

New

Job description

Role Overview

JoinSafeRide Healthas ourBPO Managerwhere you will lead cross-functional coordination across our BPO partner network supporting auxiliary teams, reporting to the Director of BPO Operations.This role owns the relationship between SafeRide Health and our BPO partner sites. You will align workforce management, training, quality, and other department leads around one set of standards, then hold partner sites accountable to them. You will work across departments and across vendor organizations to keep performance, compliance, and client commitments on track.

Primary Responsibilities

  • Vendor Partnership Management:
  • Serve as the primary point of contact between SafeRide Health and BPO partner sites supporting auxiliary teams.
  • Build trusted, accountable partnerships with BPO site leadership across multiple vendors and locations.
  • Monitor partner performance against contractual SLAs and escalate risk early, with data to support each recommendation.
  • Cross-Functional Coordination:
  • Coordinate daily with Workforce Management, Training, Quality, and other department leads to align BPO execution with SafeRide Health standards.
  • Translate client and internal stakeholder requirements into clear operational direction for BPO partner sites.
  • Partner with Workforce Management on staffing plans, forecasts, and schedule adherence across partner sites.
  • Clearly communicate job expectations to BPO site leads and conduct performance reviews grounded in shared metrics.
  • Operational and Strategic Planning:
  • Uphold contractual compliance across all partner sites through adherence to Service Level Agreements (SLA) and Quality Assurance requirements.Support CMS and health plan compliance requirements, including language access (LEP) standards.
  • Performance and Quality Assurance:
  • Track and report site-level performance: SLA attainment, QA scores, defect rates, and AHT across all BPO partners.
  • Support quality calibration sessions across vendor sites to maintain consistent scoring and standards.
  • Identify performance gaps and drive corrective action plans in partnership with BPO site leadership.
  • Other Duties:
  • Perform additional tasks as necessary to support the evolving needs of BPO operations.

Required Qualifications

  • At least three (3) years of leadership experience, including managing outsourced or BPO vendor relationships.
  • A high school diploma or equivalent.
  • Proficiency in contact center platforms, workforce management tools, and QA monitoring systems.
  • A firm grasp of reporting and data analysis, with the ability to spot trends across multiple partner sites.
  • Strong communication skills, both verbal and written, and the ability to influence partner site leadership and internal teams without direct authority.
  • Advanced problem-solving abilities and comfort coordinating across multiple vendor systems and technologies.
  • The flexibility to adapt to changes in business needs, client requirements, and vendor operating models.

Preferred Qualifications

  • Bachelor's degree or equivalent
  • Experience managing multiple vendor sites or global and offshore BPO partners.
  • Previous experience with Medicaid, Medicare, and Non-Emergency Medical Transportation (NEMT) guidelines.
  • Bilingual; fluent in both English and Spanish.

Job Requirements

  • Must pass a criminal background record check.
  • Must be a US Citizen.
  • Must be able to work flexible shiftswith occasional weekendwork.

About Us:

Driven by our mission"To restore access and dignity to care,"SafeRide Health is a technology and services company dedicated toeliminatingbarriers in healthcare accessibility. By enhancing the delivery of non-emergency medical transportation across America, we ensure that no patient is left behind. Our proprietary technology, paired with a vast network of thoroughly vetted transportation providers, empowers payers and health systems to offer cost-effective, on-demand transport solutions, refining thepatientexperience along the way. Today, we proudly serve the nation's largest Medicare Advantage, Medicaid, and provider programs. Discover our impact atwww.saferidehealth.com.

If you're ready to be an integral part of a team making a difference, SafeRide Health awaits.

Apply