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Bpo Operations Manager Jobs in Texas (NOW HIRING)

Walker Bowen Talent Partners

BPO Manager

San Antonio, TX

$104K - $105K/yr

We're searching for their next Texas based BPO Manager to lead cross-functional coordination across ... Operational and Strategic Planning: * Uphold contractual compliance across all partner sites ...

SafeRide Health

BPO Manager

San Antonio, TX

... and our BPO partner sites. You will align workforce management, training, quality, and other ... Operational and Strategic Planning: * Uphold contractual compliance across all partner sites ...

SafeRide Health, Inc.

BPO Manager

San Antonio, TX · On-site

Role Overview Join SafeRide Health as our BPO Manager where you will lead cross-functional ... Operational and Strategic Planning: * Uphold contractual compliance across all partner sites ...

Petco

Lead, Customer Care Operations

San Antonio, TX · On-site

Own incident management and service restoration for assigned areas; coordinate with Technology, Product, and BPO operations to resolve issues and communicate customer and business impacts. * Build ...

Atos

Media Operations Manager

Austin, TX

Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional ...

K2services

Enterprise Account Director

Houston, TX · On-site

Deep understanding of business process outsourcing (BPO) operations and client service delivery models. * Proven ability to manage profit and loss (P&L) responsibilities and achieve financial targets.

MCI Careers

Call Center Operations Manager

Killeen, TX · On-site

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Serve as a subject matter expert on client-specific operations. * Manage remote team members as ...

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Bpo Operations Manager information

See Texas salary details

$28.9K

$59.1K

$110.4K

How much do bpo operations manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for bpo operations manager in Texas is $59,119.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $72,200.00 per year, depending on experience, location, and employer.

What is a BPO operations manager?

BPO Operations Managers oversee the daily operations of Business Process Outsourcing (BPO) centers, ensuring that teams meet performance targets and deliver quality service to clients. They are responsible for managing staff, optimizing processes, and implementing strategies to improve efficiency. Additionally, BPO Operations Managers handle client communications, resolve escalated issues, and ensure compliance with company policies and industry standards.

What are the key skills and qualifications needed to thrive as a BPO operations manager?

To thrive as a BPO Operations Manager, you need strong leadership abilities, operational management experience, and a relevant degree—often in business administration or a related field. Familiarity with CRM systems, workforce management tools, and quality assurance platforms is typically required, and certifications such as Six Sigma or PMP can be advantageous. Exceptional communication, problem-solving, and team-building skills help you motivate staff and manage client relationships effectively. These skills ensure efficient service delivery, client satisfaction, and continual process improvement in a dynamic BPO environment.

What are some common challenges faced by BPO operations managers, and how can they effectively address them?

BPO Operations Managers often encounter challenges such as managing high employee turnover, maintaining consistent service quality, and ensuring compliance with client expectations and industry standards. To address these issues, effective managers focus on strong team engagement, ongoing staff training, and clear communication of performance metrics. Additionally, leveraging data analytics to monitor processes and proactively identifying areas for improvement can help in maintaining operational excellence and client satisfaction.

What is the difference between Bpo Operations Manager vs Customer Service Supervisor?

AspectBpo Operations ManagerCustomer Service Supervisor
ResponsibilitiesOversees overall BPO operations, manages teams, implements strategiesSupervises customer service agents, handles escalations, ensures service quality
Required CredentialsBachelor's degree, experience in operations, leadership skillsBachelor's degree, customer service experience, communication skills
Work EnvironmentOffice-based, managerial setting, cross-department collaborationCall centers, customer support teams, direct interaction with clients
Industry UsageCommon in BPO companies, large call centers, outsourcing firmsCommon in customer service departments, call centers, retail support

The Bpo Operations Manager focuses on managing overall operations and strategic planning within a BPO setting, while the Customer Service Supervisor concentrates on supervising customer support teams and ensuring service quality. Both roles require strong communication and leadership skills but differ in scope and responsibilities.

What are the most commonly searched types of Bpo Operations jobs in Texas?

The most popular types of Bpo Operations jobs in Texas are:

What are popular job titles related to Bpo Operations Manager jobs in Texas?

For Bpo Operations Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Bpo Operations Manager jobs in Texas look for?

The top searched job categories for Bpo Operations Manager jobs in Texas are:

What cities in Texas are hiring for Bpo Operations Manager jobs?

Cities in Texas with the most Bpo Operations Manager job openings:

Bpo Operations Manager jobs near you
Infographic showing various Bpo Operations Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $59,119 per year, or $28.4 per hour.

BPO Manager

San Antonio, TX

Walker Bowen Talent Partners
See more jobs at Walker Bowen Talent Partnersexternal

$104K - $105K/yr

Full-time

Posted 7 days ago

Job description

Walker Bowen Talent Partners has partnered with a scaling non-emergency medical transportation (NEMT) health tech company to support their growth as they continue to expand their services and partnerships across the US.

We're searching for their next Texas based BPO Manager to lead cross-functional coordination across their BPO partner network and supporting auxiliary teams in a scaling and ambitious company.

If you’re inspired by expanding patient care services while working alongside a team of collaborative, energetic, and all-around good people, then we’d love to chat!

Our Client

Our client is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. Our client employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to deliver cost-effective, on-demand transportation intelligently, enhancing the patient experience in the process. They serve the largest Medicare Advantage, Medicaid, and provider programs in the country.


Role Overview 

Join our client's growing team as their next BPO Manager where you will lead cross-functional coordination across their BPO partner network supporting auxiliary teams, reporting to the Director of BPO Operations. 


This role owns the relationship between our client and their BPO partner sites. You will align workforce management, training, quality, and other department leads around one set of standards, then hold partner sites accountable to them. You will work across departments and across vendor organizations to keep performance, compliance, and client commitments on track. 

 

Primary Responsibilities 


Vendor Partnership Management: 
  • Serve as the primary point of contact between our client and BPO partner sites supporting auxiliary teams. 
  • Build trusted, accountable partnerships with BPO site leadership across multiple vendors and locations. 
  • Monitor partner performance against contractual SLAs and escalate risk early, with data to support each recommendation. 

Cross-Functional Coordination: 
  • Coordinate daily with Workforce Management, Training, Quality, and other department leads to align BPO execution within our client's standards. 
  • Translate client and internal stakeholder requirements into clear operational direction for BPO partner sites. 
  • Partner with Workforce Management on staffing plans, forecasts, and schedule adherence across partner sites. 
  • Clearly communicate job expectations to BPO site leads and conduct performance reviews grounded in shared metrics. 

Operational and Strategic Planning: 
  • Uphold contractual compliance across all partner sites through adherence to Service Level Agreements (SLA) and Quality Assurance requirements. Support CMS and health plan compliance requirements, including language access (LEP) standards. 

Performance and Quality Assurance: 
  • Track and report site-level performance: SLA attainment, QA scores, defect rates, and AHT across all BPO partners. 
  • Support quality calibration sessions across vendor sites to maintain consistent scoring and standards. 
  • Identify performance gaps and drive corrective action plans in partnership with BPO site leadership. 

Other Duties: 
  • Perform additional tasks as necessary to support the evolving needs of BPO operations. 




Requirements

Required Qualifications 

  • At least three (3) years of leadership experience, including managing outsourced or BPO vendor relationships. 
  • A high school diploma or equivalent. 
  • Proficiency in contact center platforms, workforce management tools, and QA monitoring systems. 
  • A firm grasp of reporting and data analysis, with the ability to spot trends across multiple partner sites. 
  • Strong communication skills, both verbal and written, and the ability to influence partner site leadership and internal teams without direct authority. 
  • Advanced problem-solving abilities and comfort coordinating across multiple vendor systems and technologies. 
  • The flexibility to adapt to changes in business needs, client requirements, and vendor operating models. 
     

Preferred Qualifications