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Bpo Operations Manager Jobs in Texas (NOW HIRING)

K2 Staffing, LLC

Board Member

Dallas, TX · Remote

$35K - $50K/yr

Share knowledge of BPO operations, client acquisition, service delivery, and workforce management. * Leverage industry experience to identify opportunities for process improvement and scalability.

Petco

Lead, Customer Care Operations

San Antonio, TX · On-site +1

Own incident management and service restoration for assigned areas; coordinate with Technology, Product, and BPO operations to resolve issues and communicate customer and business impacts. * Build ...

Petco

Lead, Customer Care Operations

San Antonio, TX · On-site

Own incident management and service restoration for assigned areas; coordinate with Technology, Product, and BPO operations to resolve issues and communicate customer and business impacts. * Build ...

Atos

Media Operations Manager

Austin, TX

Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional ...

Deloitte

BPO/BPaaS Manager

San Antonio, TX · On-site

Driving the design and adoption of automated operational solutions, including ticketing and ... Digital Foundry Operate & Innovation BPO/BPaaS Manager Our Deloitte Customer team empowers ...

Deloitte

BPO/BPaaS Manager

Austin, TX · On-site

Driving the design and adoption of automated operational solutions, including ticketing and ... Digital Foundry Operate & Innovation BPO/BPaaS Manager Our Deloitte Customer team empowers ...

Deloitte

BPO/BPaaS Manager

Houston, TX · On-site

Driving the design and adoption of automated operational solutions, including ticketing and ... Digital Foundry Operate & Innovation BPO/BPaaS Manager Our Deloitte Customer team empowers ...

Deloitte

BPO/BPaaS Manager

Dallas, TX · On-site

Driving the design and adoption of automated operational solutions, including ticketing and ... Digital Foundry Operate & Innovation BPO/BPaaS Manager Our Deloitte Customer team empowers ...

K2services

Enterprise Account Director

Houston, TX

Deep understanding of business process outsourcing (BPO) operations and client service delivery models. * Proven ability to manage profit and loss (P&L) responsibilities and achieve financial targets.

Deloitte

BPO/BPaaS Manager

Fort Worth, TX · On-site

Driving the design and adoption of automated operational solutions, including ticketing and ... Digital Foundry Operate & Innovation BPO/BPaaS Manager Our Deloitte Customer team empowers ...

Deloitte

BPO/BPaaS Manager

Westlake, TX · On-site

Driving the design and adoption of automated operational solutions, including ticketing and ... Digital Foundry Operate & Innovation BPO/BPaaS Manager Our Deloitte Customer team empowers ...

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All JobsBpo Operations JobsBpo Operations Manager JobsBpo Operations Manager Jobs in Texas

Bpo Operations Manager information

See Texas salary details

$28.9K

$59.1K

$110.4K

How much do bpo operations manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for bpo operations manager in Texas is $59,119.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $72,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by BPO operations managers, and how can they effectively address them?

BPO Operations Managers often encounter challenges such as managing high employee turnover, maintaining consistent service quality, and ensuring compliance with client expectations and industry standards. To address these issues, effective managers focus on strong team engagement, ongoing staff training, and clear communication of performance metrics. Additionally, leveraging data analytics to monitor processes and proactively identifying areas for improvement can help in maintaining operational excellence and client satisfaction.

What is the difference between Bpo Operations Manager vs Customer Service Supervisor?

AspectBpo Operations ManagerCustomer Service Supervisor
ResponsibilitiesOversees overall BPO operations, manages teams, implements strategiesSupervises customer service agents, handles escalations, ensures service quality
Required CredentialsBachelor's degree, experience in operations, leadership skillsBachelor's degree, customer service experience, communication skills
Work EnvironmentOffice-based, managerial setting, cross-department collaborationCall centers, customer support teams, direct interaction with clients
Industry UsageCommon in BPO companies, large call centers, outsourcing firmsCommon in customer service departments, call centers, retail support

The Bpo Operations Manager focuses on managing overall operations and strategic planning within a BPO setting, while the Customer Service Supervisor concentrates on supervising customer support teams and ensuring service quality. Both roles require strong communication and leadership skills but differ in scope and responsibilities.

What is a BPO operations manager?

BPO Operations Managers oversee the daily operations of Business Process Outsourcing (BPO) centers, ensuring that teams meet performance targets and deliver quality service to clients. They are responsible for managing staff, optimizing processes, and implementing strategies to improve efficiency. Additionally, BPO Operations Managers handle client communications, resolve escalated issues, and ensure compliance with company policies and industry standards.

What are the key skills and qualifications needed to thrive as a BPO operations manager?

To thrive as a BPO Operations Manager, you need strong leadership abilities, operational management experience, and a relevant degree—often in business administration or a related field. Familiarity with CRM systems, workforce management tools, and quality assurance platforms is typically required, and certifications such as Six Sigma or PMP can be advantageous. Exceptional communication, problem-solving, and team-building skills help you motivate staff and manage client relationships effectively. These skills ensure efficient service delivery, client satisfaction, and continual process improvement in a dynamic BPO environment.
What are the most commonly searched types of Bpo Operations jobs in Texas? The most popular types of Bpo Operations jobs in Texas are:
What are popular job titles related to Bpo Operations Manager jobs in Texas? For Bpo Operations Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Bpo Operations Manager jobs in Texas look for? The top searched job categories for Bpo Operations Manager jobs in Texas are:
What cities in Texas are hiring for Bpo Operations Manager jobs? Cities in Texas with the most Bpo Operations Manager job openings:
Bpo Operations Manager jobs near you
Infographic showing various Bpo Operations Manager job openings in Texas as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $59,119 per year, or $28.4 per hour.

Board Member

K2 Staffing, LLC

Dallas, TX • Remote

$35K - $50K/yr

Part-time

Re-posted 3 days ago

Job description

Summary

Our client is seeking an experienced and strategic Board Member to provide guidance, industry insight, and governance support to a growing organization operating within the Business Process Outsourcing (BPO) sector. This is a part-time advisory position requiring approximately 1–2 hours per week. The ideal candidate will bring extensive BPO industry knowledge, strong leadership experience, and the ability to provide objective guidance on business growth, operational strategy, and organizational development.

This role is best suited for a seasoned executive or industry leader who can leverage their expertise and network to support long-term business objectives while maintaining independence from competing BPO organizations.

Duties & Responsibilities
  • Strategic Advisory
    • Provide guidance on business strategy, growth initiatives, and market positioning.
    • Offer insight into industry trends, opportunities, and potential challenges within the BPO sector.
    • Advise leadership on operational best practices and organizational development.
  • Governance & Oversight
    • Participate in scheduled board meetings and strategic discussions.
    • Review business performance, objectives, and key initiatives.
    • Provide independent recommendations to support sound business decision-making.
  • Industry Expertise
    • Share knowledge of BPO operations, client acquisition, service delivery, and workforce management.
    • Leverage industry experience to identify opportunities for process improvement and scalability.
    • Support leadership with strategic introductions and networking opportunities where appropriate.
  • Business Growth Support
    • Advise on market expansion strategies and operational efficiencies.
    • Provide feedback on major business initiatives and investments.
    • Assist in evaluating risks and opportunities associated with business growth.
Qualifications & Requirements
  • Experience
    • Extensive experience within the Business Process Outsourcing (BPO) industry.
    • Previous executive leadership, board-level, advisory, or senior management experience preferred.
    • Strong understanding of BPO operations, delivery models, client management, and business development.
  • Industry Background
    • Demonstrated success helping organizations grow, scale, or improve operational performance.
    • Strong professional network within the outsourcing, customer support, back-office services, or related industries.
  • Professional Skills
    • Strategic thinker with strong business acumen.
    • Excellent communication and stakeholder management skills.
    • Ability to provide objective, independent advice and recommendations.
    • High level of professionalism, integrity, and confidentiality.
Additional Requirements
  • Must not currently be employed by, serve on the board of, or have an active leadership role within another Business Process Outsourcing (BPO) organization.
  • Ability to commit approximately 1–2 hours per week for board meetings, strategic discussions, and advisory support.
  • Comfortable working in a remote advisory capacity.