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Bpo Operations Manager Jobs in Texas (NOW HIRING)

MCI Careers

Call Center Operations Manager

Killeen, TX · On-site

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Serve as a subject matter expert on client-specific operations. * Manage remote team members as ...

MCI Careers

Call Center Operations Manager

Killeen, TX · On-site

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Serve as a subject matter expert on client-specific operations. * Manage remote team members as ...

MCI Careers

Call Center Operations Manager

Killeen, TX · On-site

$70 - $90/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Serve as a subject matter expert on client-specific operations. * Manage remote team members as ...

MCI Careers

Call Center Operations Manager

Killeen, TX · On-site

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Serve as a subject matter expert on client-specific operations. * Manage remote team members as ...

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All JobsBpo Operations JobsBpo Operations Manager JobsBpo Operations Manager Jobs in Texas

Bpo Operations Manager information

See Texas salary details

$28.9K

$59.1K

$110.4K

How much do bpo operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for bpo operations manager in Texas is $59,119.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $72,200.00 per year, depending on experience, location, and employer.

What is a BPO operations manager?

BPO Operations Managers oversee the daily operations of Business Process Outsourcing (BPO) centers, ensuring that teams meet performance targets and deliver quality service to clients. They are responsible for managing staff, optimizing processes, and implementing strategies to improve efficiency. Additionally, BPO Operations Managers handle client communications, resolve escalated issues, and ensure compliance with company policies and industry standards.

What are the key skills and qualifications needed to thrive as a BPO operations manager?

To thrive as a BPO Operations Manager, you need strong leadership abilities, operational management experience, and a relevant degree—often in business administration or a related field. Familiarity with CRM systems, workforce management tools, and quality assurance platforms is typically required, and certifications such as Six Sigma or PMP can be advantageous. Exceptional communication, problem-solving, and team-building skills help you motivate staff and manage client relationships effectively. These skills ensure efficient service delivery, client satisfaction, and continual process improvement in a dynamic BPO environment.

What are some common challenges faced by BPO operations managers, and how can they effectively address them?

BPO Operations Managers often encounter challenges such as managing high employee turnover, maintaining consistent service quality, and ensuring compliance with client expectations and industry standards. To address these issues, effective managers focus on strong team engagement, ongoing staff training, and clear communication of performance metrics. Additionally, leveraging data analytics to monitor processes and proactively identifying areas for improvement can help in maintaining operational excellence and client satisfaction.

What is the difference between Bpo Operations Manager vs Customer Service Supervisor?

AspectBpo Operations ManagerCustomer Service Supervisor
ResponsibilitiesOversees overall BPO operations, manages teams, implements strategiesSupervises customer service agents, handles escalations, ensures service quality
Required CredentialsBachelor's degree, experience in operations, leadership skillsBachelor's degree, customer service experience, communication skills
Work EnvironmentOffice-based, managerial setting, cross-department collaborationCall centers, customer support teams, direct interaction with clients
Industry UsageCommon in BPO companies, large call centers, outsourcing firmsCommon in customer service departments, call centers, retail support

The Bpo Operations Manager focuses on managing overall operations and strategic planning within a BPO setting, while the Customer Service Supervisor concentrates on supervising customer support teams and ensuring service quality. Both roles require strong communication and leadership skills but differ in scope and responsibilities.

What are the most commonly searched types of Bpo Operations jobs in Texas?

The most popular types of Bpo Operations jobs in Texas are:

What are popular job titles related to Bpo Operations Manager jobs in Texas?

For Bpo Operations Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Bpo Operations Manager jobs in Texas look for?

The top searched job categories for Bpo Operations Manager jobs in Texas are:

What cities in Texas are hiring for Bpo Operations Manager jobs?

Cities in Texas with the most Bpo Operations Manager job openings:

Bpo Operations Manager jobs near you
Infographic showing various Bpo Operations Manager job openings in Texas as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $59,119 per year, or $28.4 per hour.

Workplace Services Facilities Operations Manager

IST Management Services

Port Arthur, TX • On-site

$85K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

IST Management rating

5.3

Company rating: 5.3 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

218th of 256 rated facilities management

Job description

Overview
We are seeking a strong proven leader and experienced facilities management professional with outstanding skills of a minimum of 3+ years experience and background in a corporate environment to join our team as a Workplace Services Facilities Manager in our Port Arthur, TX office. This position will be responsible for overseeing facilities operations, ensuring the office environments are being operated safely, efficiently, and in compliance with company policies and regulatory requirements. This includes coordinating building operations, vendor services, maintenance programs and workplace infrastructure to maintain a reliable and professional corporate office environment.fostering a professional and pleasant working environment by providing excellent customer service in the fields of general office services and facilities, maintenance and coordination in a corporate setting.
IST Management Services is a rapidly growing Business Process Outsourcing (BPO) that also has an Intergrated Facilities Management (IFM) division and the largest American privately-owned facilities management company. Founded in 1997, the company is a two-time recipient of the Human Resources Professional Excellence Award granted by the Society for Human Resource Management. In addition, we also specialize in providing solutions for the management of physical and digital information through Workplace Services, eDiscovery, and Electronic Document Management services.
Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, Pet Insurance and Bonus Incentives
Compensation: $85,000 - $90,000 USD per year (DOE)
Hours: Monday - Friday 8:00 AM - 5:00 PM (on-call for after hours as needed)
Location: Port Arthur, TX
Responsibilities
The responsibilities of the Workplace Services Facilities Manager is to oversee facilities operations, ensuring the office environments are being operated safely, efficiently, and in compliance with company policies and regulatory requirements. Additional responsibilities include:
  • Oversee full daily facilities operations for the Port Arthur campus and support facilities coordination for offices in Houston TX
  • Ensure all office locations are maintained in a safe, functional, and professional manner while complying with company policies and regulatory requirements
  • Monitor facility conditions and address operational issues to maintain workplace readiness
  • Coordinate preventative maintenance programs, system inspections, and equipment repairs
  • Maintain working knowledge of building systems including HVAC, building automation systems (BAS), fire alarm systems, lighting controls, and backup power systems
  • Track and maintain facilities documentation (building records, project files, operational reports, contracts, and regulatory documentation)
  • Coordinate with global facilities teams to align processes and standards when appropriate

Qualifications
The qualifications of the Workplace Services Facilities Manager is to oversee facilities operations, ensuring the office environments are being operated safely, efficiently, and in compliance with company policies and regulatory requirements. Additional responsibilities include:
  • High school diploma or equivalent (GED) required
  • 3 years or more experience and skilled in facilities management in a corporate setting environment required
  • Strong communication skills both verbally and written with clients, vendors on a global scale - a must
  • Flexability with schedule required
  • Excellent organizational skills - a must
  • Must be an analytical and critical thinker
  • Excellent knowledge of Microsoft Office (Word, Excel, PowerPoint, etc) required

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.
Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.
IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.

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