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Service Operations Manager Jobs in Delaware (NOW HIRING)

Carmax

Operations Manager

Newark, DE · On-site

Training includes learning the roles and responsibilities of Service Operations, mastering end-to-end production processes such as inventory management and cosmetic/mechanical repair, and completing ...

CarMax, Inc.

Operations Manager

Newark, DE

Training includes learning the roles and responsibilities of Service Operations, mastering end-to-end production processes such as inventory management and cosmetic/mechanical repair, and completing ...

Carmax

Operations Manager

Newark, DE · On-site

Training includes learning the roles and responsibilities of Service Operations, mastering end-to-end production processes such as inventory management and cosmetic/mechanical repair, and completing ...

BWT Logistics

Operations Manager

New Castle, DE · On-site

$65K - $70K/yr

Operations Manager - Warehouse Operations Employment Type: Full-Time Schedule : 2pm - 11pm EST ... Lead process improvement initiatives to support cost control and service levels. * Recruit, train ...

ENSTRUCTURE LLC

Operations Manager

Wilmington, DE · On-site

Manage vendor relationships and coordinate with third-party service providers as needed * Prepare operational reports, KPIs, and performance metrics for senior leadership * Support budgeting ...

Amazon

Operations Manager

Middletown, DE

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

Ballard Spahr LLP

ARC Operations Manager

Wilmington, DE

$95K - $115K/yr

The primary purpose of the ARC Operations Manager is to support a highly efficient and effective ... Monitor service and resource request system queues and take appropriate action(s). Request queues ...

BWT Logistics, Inc.

Operations Manager 1

New Castle, DE · On-site

$65K - $70K/yr

At BWT Logistics, we prioritize building long-term partnerships by offering customized services ... Position Overview The Operations Manager oversees all warehouse operations, including Import ...

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All JobsService Operations Manager JobsService Operations Manager Jobs in Delaware

Service Operations Manager information

See Delaware salary details

$35.5K

$78.7K

$131.1K

How much do service operations manager jobs pay per year?

As of Jun 23, 2026, the average yearly pay for service operations manager in Delaware is $78,713.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $95,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is the salary of an operations manager?

The salary of a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service operations. Understanding and balancing these P's is essential for effective service delivery and operational success.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

How much should an operations manager get paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles with additional responsibilities or certifications can earn higher compensation, and benefits often include bonuses and performance incentives.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Delaware? The most popular types of Service Operations jobs in Delaware are:
What are popular job titles related to Service Operations Manager jobs in Delaware? For Service Operations Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Delaware look for? The top searched job categories for Service Operations Manager jobs in Delaware are:
What cities in Delaware are hiring for Service Operations Manager jobs? Cities in Delaware with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Delaware as of June 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 100% In-person job distribution, with an average salary of $78,713 per year, or $37.8 per hour.
Operations Service Manager

Operations Service Manager

HomeStar Remodeling

Wilmington, DE • On-site

$55K - $75K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 15 days ago

Job description

HomeStar Remodeling is seeking a high potential Service Manager to join our Operations team. Due to the high demand of our green products, we are looking to hire outgoing, money motivated, career oriented individuals. If you are looking for a career this will be the perfect position for you to grow personally and professionally. The position offers an excellent base salary and bonus structure.

The successful applicant will be responsible for maintaining customer relations and performing a variety of operations related tasks, including but not limited to, answering phones/emails/texts, handling/performing services, speaking with customers, and callback reports.

Your responsibilities:

  • Strong Communication, Time Management, Problem Solving, Risk Management, Technical, & Negotiation Skills
  • Follow detail oriented office procedures/field procedures
  • Coordinates office operations to ensure company requirements are sufficiently met on a daily basis
  • Handling Communication and Schedule for services
  • Schedule with Customers and Follow up with Homeowners on completed services
  • Ensure that all issues are resolved the most efficient and cost effective way to ensure customer satisfaction
  • Managing the 5-star experience for services, setting up the punch list, technician, materials and time so service is closed out during the first service visit.
  • Updating staff/Customers of any issues, delays or add-on
  • Maintain high standards of workmanship, that adhere to Original Plans & Specifications, as well as Company Standard
  • Knowledge of Proper Scope of work
  • Perform other duties as assigned

Your qualifications:

  • Must be proficient in Office365 or Google Suite
  • Strong Communication
  • Time Management
  • Problem Solving, Risk Management,
  • Negotiation Skills
  • Able to multitask proficiently
  • Goal Oriented
  • Minimum 2 years of post secondary education
  • Minimum 2 years of construction operations related experience

Salary and Benefits:

  • Base pay plus bonuses.
  • Realistic, multi-tiered, performance-based bonus opportunities
  • Medical/Dental/Matching 401(k)
  • Paid vacation and holidays

Salary: $55,000 to $75,000.00 /year