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Service Operations Manager Jobs in Delaware (NOW HIRING)

Meyer

Assistant Operations Manager

New Castle, DE · On-site

As an Assistant Operations Manager, you'll work closely with the Operations Manager to support the ... Promote a culture of safety, professionalism, and excellent customer service What We're Looking For

Meyer

$60K - $70K/yr

... Operations Manager to support the day-to-day operations of our Delaware branch. You'll help ... Promote a culture of safety, professionalism, and excellent customer service What We're Looking For

Meyer

Assistant Operations Manager

New Castle, DE · On-site

$60K - $70K/yr

... Operations Manager to support the day-to-day operations of our Delaware branch. You'll help ... Promote a culture of safety, professionalism, and excellent customer service What We're Looking For

2nd Swing

Operations Manager, Golf Retail

Wilmington, DE · On-site

$55K - $75K/yr

This role leads the teams that support inventory, shipping, repairs, and customer service while ... Previous leadership or management experience in retail, operations, or a similar customer-focused ...

TRUGREEN

Branch Operations Manager

Wilmington, DE · On-site

A Branch Operations Manager oversees the daily operations of a branch, ensuring efficiency ... Customer Service: Serve as the face of the branch for customer ensuring high levels of customer ...

State of Delaware

Judicial Operations Manager

Lewes, DE · On-site

$51K - $63K/yr

This level is distinguished from previous levels by overseeing case management operations through ... To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the ...

BWT Logistics

Operations Manager 1

New Castle, DE · On-site

$65K - $70K/yr

At BWT Logistics, we prioritize building long-term partnerships by offering customized services ... Position Overview The Operations Manager oversees all warehouse operations, including Import ...

TruGreen

Branch Operations Manager

Wilmington, DE

Operational Management : Overseeing daily branch execution and operations, ensuring timely and ... Customer Service : Serve as the face of the branch for customer ensuring high levels of customer ...

TruGreen

Branch Operations Manager

Wilmington, DE · On-site

Operational Management : Overseeing daily branch execution and operations, ensuring timely and ... Customer Service : Serve as the face of the branch for customer ensuring high levels of customer ...

Walgreens

Pharmacy Operations Manager

Dover, DE · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Smyrna, DE · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Delaware

Service Operations Manager information

See Delaware salary details

$35.5K

$78.7K

$131.1K

How much do service operations manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for service operations manager in Delaware is $78,713.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $95,600.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in Delaware?

The most popular types of Service Operations jobs in Delaware are:

What are popular job titles related to Service Operations Manager jobs in Delaware?

For Service Operations Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Delaware look for?

The top searched job categories for Service Operations Manager jobs in Delaware are:

What cities in Delaware are hiring for Service Operations Manager jobs?

Cities in Delaware with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $78,713 per year, or $37.8 per hour.

Operations Manager, Golf Retail

Wilmington, DE

2nd Swing Golf
Retail • 201 - 500 employees
Learn more about 2nd Swing Golfexternal

$55K - $75K/yr

Full-time

Medical, Retirement, PTO

Posted 13 days ago

Job description

2nd Swing has an opening for a Store Operations Manager. This position is responsible for keeping the day-to-day operations of the store running smoothly, efficiently, and in line with 2nd Swing’s customer-first standards. This role leads the teams that support inventory, shipping, repairs, and customer service while partnering closely with the General Manager and other leaders to meet business goals. You’ll spend your time balancing people, processes, inventory, and customer needs to make sure the store operates at its best.

Come work with us, not for us!

2nd Swing is a one-of-a-kind, forward thinking, customer-centric golf retail company. Our employees are highly-valued, while working hard in a positive and supportive culture. At 2nd Swing you will find:

  • Vast Exposure to the Golf Industry
  • A Commitment to Total Well-Being
  • Opportunities to Discover Your Fit and Make an Impact
  • A Collaborative and Flexible Environment

Responsibilities:

  • Partner with the General Manager to establish daily, weekly, and monthly goals and ensure business needs are met
  • Communicate priorities clearly to team members and follow up to ensure tasks are completed accurately and on time
  • Oversee key inventory metrics and ensure inventory processes are followed consistently
  • Execute and maintain merchandise planograms and store presentation standards
  • Coach, manage, and develop customer service, shipping, inventory, and repair team members
  • Delegate effectively while remaining willing to work alongside team members to accomplish store goals
  • Partner with the management team to quickly and effectively resolve customer issues
  • Support Sales and Fitting teams while demonstrating 2nd Swing’s Core Values every day
  • Monitor operational processes and identify opportunities to improve efficiency, accuracy, and the customer experience
  • Maintain a high level of attention to detail across inventory, merchandising, shipping, repairs, and customer service operations
  • Ensure teams meet established deadlines, performance expectations, and business goals
  • Help create a positive, high-energy store environment where employees are encouraged to learn, develop, and succeed
  • Step in wherever needed to support the team and ensure the store operates effectively day in and day out

Requirements:

  • Previous leadership or management experience in retail, operations, or a similar customer-focused environment
  • Strong communication and interpersonal skills with the ability to work effectively with employees at all levels
  • Experience coaching, developing, and holding team members accountable to performance expectations
  • Strong organizational skills and attention to detail
  • Ability to delegate effectively while maintaining a hands-on approach to operations
  • Ability to manage multiple priorities and make decisions in a fast-paced environment
  • Customer-focused mindset with the ability to resolve issues professionally and effectively
  • Comfortable working with inventory, operational metrics, and established processes
  • High-energy, positive attitude with a desire to continuously learn and develop
  • Ability to work a varied schedule, including daytime, evenings, weekends, and approximately 40-45 hours per week
  • Golf industry or retail experience preferred

Full-Time Benefits:

  • Employee Programs
  • Paid Time Off and Holidays
  • 401k with eligible company match
  • Health Insurance
  • HSA/FSA options
  • Discounted Merchandise
  • Continued Training and Development
  • Work Life Balance

Compensation: $55,000 - $75,000 annualized, based on previous experience. This is an hourly, non-exempt position.

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