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Service Operations Manager Jobs in Delaware (NOW HIRING)

Chesapeake

Manager, Customer Service

Dover, DE · On-site

Manager, Customer Service (Regulated Operations) Location: Hybrid within commutable distance to Dover, DE or FL service area locations (FL locations: West Palm Beach, Port St. Lucie, Fernandina Beach ...

Chase

Credit Operations Manager III

Wilmington, DE · On-site

Credit Operations Manager III You have minimum of seven years of experience in managing credit risk ... As a recognized expert in customer service, you will ensure a seamless customer journey, making a ...

My Ace Healthcare

Operation Manager

Wilmington, DE · On-site

$18 - $30/hr

We specialize in developing and delivering comprehensive home care services that allow seniors ... Responsible for all duties relating to office operations, including facilitating communication ...

Republic Services

Ops Manager MRF

New Castle, DE · On-site

The Operations Manager works with his or her General Manager and other managers in the business ... Republic Services is an equal opportunity employer. All qualified applicants will receive ...

BNY

Vice President, Client Operations

Wilmington, DE · On-site

CLIENT OPERATIONS MANAGER At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global ...

Republic Services

Ops Manager MRF

New Castle, DE

The Operations Manager works with his or her General Manager and other managers in the business ... Republic Services is an equal opportunity employer. All qualified applicants will receive ...

Republic Services

Ops Manager MRF

New Castle, DE

The Operations Manager works with his or her General Manager and other managers in the business ... Republic Services is an equal opportunity employer. All qualified applicants will receive ...

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Showing results 1-20

All JobsService Operations Manager JobsService Operations Manager Jobs in Delaware

Service Operations Manager information

See Delaware salary details

$35.5K

$78.7K

$131.1K

How much do service operations manager jobs pay per year?

As of Jun 24, 2026, the average yearly pay for service operations manager in Delaware is $78,713.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $95,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is the salary of an operations manager?

The salary of a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service operations. Understanding and balancing these P's is essential for effective service delivery and operational success.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

How much should an operations manager get paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles with additional responsibilities or certifications can earn higher compensation, and benefits often include bonuses and performance incentives.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Delaware? The most popular types of Service Operations jobs in Delaware are:
What are popular job titles related to Service Operations Manager jobs in Delaware? For Service Operations Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Delaware look for? The top searched job categories for Service Operations Manager jobs in Delaware are:
What cities in Delaware are hiring for Service Operations Manager jobs? Cities in Delaware with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Delaware as of June 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 100% In-person job distribution, with an average salary of $78,713 per year, or $37.8 per hour.
Restaurant Operations Manager

Restaurant Operations Manager

Main Event Entertainment

Wilmington, DE

$53K - $66K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 26 days ago

Main Event rating

5.4

Company rating: 5.4 out of 10

Based on 167 frontline employees who took The Breakroom Quiz

44th of 48 rated entertainment

Job description

Job Description:

THE RESTAURANT & OPERATIONS MANAGER: provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results and exceed the guest experience.

What we are looking for!

  • You love working in a fast-paced, multi-faceted Restaurant/Entertainment scene
  • You can communicate with the Team Members and Guests in a way that inspires FUN!
  • You like immediate gratification! Nothing better than making someone's experience better or inspiring your team to play at a higher level
  • You have never met a goal you can't beat
  • You can handle 100K days while walking five miles a shift& working an average of 50-hour work weeks
  • The ability to oversee all aspects of the business - from the most minor details to the big picture

Requirements:

  • 21+ years of age
  • 2+ years of Restaurant/Hospitality Experience
  • Proficient in managing the cost of goods sold and labor
  • Ability to lead a team to create a memorable guest experience
  • True leadership capabilities
  • The ability to work weekends, nights, and holidays
  • Not afraid to work in a fast-paced, noisy environment with distracting conditions

What will you be doing daily?

  • Developing and leading hourly team members to exceed guest's expectations
  • Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions
  • Interacting with guest service-focused team members in areas of recruiting, hiring, coaching, training, and contentious professional development
  • Living our core values along with leading others to do so while collaborating with the management team to achieve high-quality and timely results


PERKS!

  • Competitive salary
  • Quarterly bonus program
  • Health, Dental, Vision, Long & Short-term Disability
  • Employee Assistance Program
  • Buster's Legacy Fund (Supports team members during difficult times)
  • 401K matching plan
  • FREE food
  • FREE gameplay
  • Large leadership team = multiple managers per shift
  • FUN work environment
  • Grow your career!
    • Two FUN brands (Dave & Buster's and Main Event Entertainment) under one roof = Double the growth opportunities

Dave & Buster's Inc./Main Event Entertainment is an Equal Opportunity Employer

Salary Range:

55311

-

65072

We are an equal opportunity employer and participate in E-Verify in states where required.

What Main Event employees say

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