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Service Operations Manager Jobs in Delaware (NOW HIRING)

AKIRA

Visual Operations Manager

Newark, DE

Other-Worldly Customer Service and Fanatical, Obsessive Attention to the consumer's needs and ... Visual Operations Manager Position Overview: As a Visual Manager, you oversee all visual and ...

Solenis LLC

3PL Network Operations , Manager

Wilmington, DE

$82.50K - $110.60K/yr

As3PL Network Operations Manager you are accountable forend-to-end operational performanceand ... Own end-to-end 3PL network performance and warehousing execution, accountable for key service ...

Bowlero

Restaurant & Operations Manager

Wilmington, DE · On-site

$55K - $65K/yr

Your guest service sensibility is as strong as your interpersonal and communication skills. You're ... of Management Experience in kitchen, bar, restaurant, and food service operations * Bachelor ...

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Service Operations Manager information

See Delaware salary details

$35.5K

$78.7K

$131.1K

How much do service operations manager jobs pay per year?

As of May 31, 2026, the average yearly pay for service operations manager in Delaware is $78,713.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $95,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Delaware? The most popular types of Service Operations jobs in Delaware are:
What are popular job titles related to Service Operations Manager jobs in Delaware? For Service Operations Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Delaware look for? The top searched job categories for Service Operations Manager jobs in Delaware are:
What cities in Delaware are hiring for Service Operations Manager jobs? Cities in Delaware with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Delaware as of May 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 100% In-person job distribution, with an average salary of $78,713 per year, or $37.8 per hour.

Warehouse Operations Manager

Breakthru Beverage Group

Middletown, DE • On-site

Full-time

Posted 19 days ago

Breakthru Beverage rating

7.3

Company rating: 7.3 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

152nd of 333 rated retail wholesalers

Job description

Time Type:
Full time
Remote Type:
Job Family Group:
Market Operations
Job Description Summary:
The Warehouse Operations Manager is responsible for the day and night operations at a warehouse to ensure that all incoming and outgoing inventory is processed according to schedule. Their duties include preparing schedules for Warehouse Associates, training new employees on how to use machinery and monitoring compliance with safety standards.
Schedule: M-F 7:30am - 4:30pm
Job Description:
Job Responsibilities:
Oversee all aspects of the warehouse, ensuring its efficient operation and troubleshooting problems as necessary. This role oversees inbound warehouse operations (day shift).
  • Oversee all receiving and put away of all in-bound product.
  • Oversee all returns, picking and loading tasks, ensuring proper put away, loading sequences, and required efficiency levels are maintained.
  • Set up and monitor all replenishment tasks daily.
  • Responsible for reporting and investigating damage to equipment, product, and facilities occurring throughout the warehouse.
  • Coordinate the repair and service of equipment as necessary.
  • Manages labor hours and consumable supplies within budget and work schedules including extra workdays and shifts as needed.
  • Ensure the timely completion of all required operational and administrative tasks, including, but not limited to, attendance tracking, timekeeping, replenishment, waving, printing of labels, etc.
  • Ensure adherence to policies and procedures, as well as OSHA standards.

Responsible for managing all warehouse employees and leaders.
  • Effectively manage the performance of subordinates by providing coaching, completing performance evaluations, and delivering performance counseling if necessary.
  • Lead the Warehouse Team by example and clearly communicate roles and responsibilities, expectations, and deliverables. Foster a positive culture and unified workforce.
  • Ensure that all warehouse personnel utilize the Warehouse Management System while performing their daily tasks.
  • Preserves associate relations through regular department or pre-shift meetings, monitoring associate morale on day and night shifts.

Develops and maintains business relationships with third-party vendors, ensuring communication and efficient operations.
Responsibly handle beverage alcohol product.
Other duties, as assigned by the jobholder's supervisor, may also be required.
Minimum Qualifications:
  • Bachelor's degree in related field and/or equivalent training and work experience
  • Minimum of 5 years' of experience in related area and some experience in a supervisory role
  • Proficient PC skills using MS Office and other various computer programs including presentation software
  • Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as customer service skills
  • Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines
  • Analytic and Reporting skills
  • Utilize sound judgement and problem-solving skills
  • Ability to work in fast-paced, high-volume, team environment.
  • A flexible schedule is required with the ability to fluctuate between day and night shift as needed, spending time with all warehouse staff.

Preferred Qualifications:
  • Complete working knowledge of Warehouse Management System

Physical Requirements:
  • While performing the duties of this job, the employee is required to remain in a stationary position at times; communicate, and operate a computer and telephone
  • Occasionally carry & lift up to 65 pounds
  • Occasionally reach overhead, squat and bend
  • Occasionally walk and stand for extended periods of time

Competencies:
  • May help coordinate the work of junior members of the team.
  • Resolves issues which are often varied and non-routine. Undertakes analysis and investigation to solve issues.

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.
Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call (708) 298-3536 and let us know the nature of your request and your contact information.

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