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Service Operations Manager Jobs in Delaware (NOW HIRING)

Chesapeake

Manager, Customer Service

Dover, DE · Hybrid

Manager, Customer Service (Regulated Operations) Location: Hybrid within commutable distance to Dover, DE or FL service area locations (FL locations: West Palm Beach, Port St. Lucie, Fernandina Beach ...

Chase

Credit Operations Manager III

Wilmington, DE · On-site

Credit Operations Manager III You have minimum of seven years of experience in managing credit risk ... As a recognized expert in customer service, you will ensure a seamless customer journey, making a ...

My Ace Healthcare

Operation Manager

Wilmington, DE · On-site

$18 - $30/hr

We specialize in developing and delivering comprehensive home care services that allow seniors ... Responsible for all duties relating to office operations, including facilitating communication ...

BNY

Vice President, Client Operations

Wilmington, DE · On-site

CLIENT OPERATIONS MANAGER At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global ...

Republic Services

Ops Manager MRF

New Castle, DE

The Operations Manager works with his or her General Manager and other managers in the business ... Republic Services is an equal opportunity employer. All qualified applicants will receive ...

Republic Services

Ops Manager MRF

New Castle, DE

The Operations Manager works with his or her General Manager and other managers in the business ... Republic Services is an equal opportunity employer. All qualified applicants will receive ...

Republic Services

Ops Manager MRF

New Castle, DE

The Operations Manager works with his or her General Manager and other managers in the business ... Republic Services is an equal opportunity employer. All qualified applicants will receive ...

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Showing results 1-20

All JobsService Operations Manager JobsService Operations Manager Jobs in Delaware

Service Operations Manager information

See Delaware salary details

$35.5K

$78.7K

$131.1K

How much do service operations manager jobs pay per year?

As of Jun 23, 2026, the average yearly pay for service operations manager in Delaware is $78,713.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $95,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is the salary of an operations manager?

The salary of a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service operations. Understanding and balancing these P's is essential for effective service delivery and operational success.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

How much should an operations manager get paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles with additional responsibilities or certifications can earn higher compensation, and benefits often include bonuses and performance incentives.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Delaware? The most popular types of Service Operations jobs in Delaware are:
What are popular job titles related to Service Operations Manager jobs in Delaware? For Service Operations Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Delaware look for? The top searched job categories for Service Operations Manager jobs in Delaware are:
What cities in Delaware are hiring for Service Operations Manager jobs? Cities in Delaware with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Delaware as of June 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 100% In-person job distribution, with an average salary of $78,713 per year, or $37.8 per hour.
Manager, Customer Service

Manager, Customer Service

Chesapeake Utilities Corporation

Dover, DE • Hybrid

Full-time

Posted 4 days ago

Chesapeake Utilities rating

7.8

Company rating: 7.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Manager, Customer Service (Regulated Operations)

Location: Hybrid within commutable distance to Dover, DE or FL service area locations

(FL locations: West Palm Beach, Port St. Lucie, Fernandina Beach, Spring Hill, Debary, Marianna, Doral, Rockledge)

What makes us great

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

Your role in our success:

The Manager, Customer Service leads day-to-day customer service operations through a hybrid support model that includes an internal Resolution Team and an external BPO (Business Process Outsourcing) partner responsible for managing the primary customer contact center. This role is accountable for service delivery, customer experience, operational performance, and business continuity across voice and digital support channels, including oversight of the internal Resolution Team, emergency response team, and BPO partner. The Manager focuses on operational execution, people leadership, partner oversight, and
continuous improvement, working closely with internal stakeholders to enhance customer experience and support organizational service objectives. This leader plays an important part in strengthening customer service performance through disciplined processes, data-driven insights, and effective team leadership.

Contact Center BPO (Business Process Outsourcing) refers to the practice of outsourcing customer service and support operations—such as call centers, email support, live chat, and social media engagement—to a third-party provider.

What you'll be working on:

  • Manage day-to-day customer service operations across internal teams and the external BPO partner to
    ensure timely, accurate, and consistent service delivery
  • Establish operational priorities, performance expectations, and service standards aligned with
    organizational goals
  • Lead and develop customer service leaders through coaching, performance management, and employee
    engagement
  • Manages BPO partner relationship, overseeing the primary customer contact center, ensuring consistent
    service quality and performance against SLAs/KPIs
  • Lead the internal Resolution Team to ensure escalated customer inquiries are handled efficiently and
    accurately
  • Responsible for enterprise-wide Emergency Response Team (ERT), including vendor relationship for back
    up services to ensure 24/7 response within required service level
  • Collaborates cross-functionally with Strategy/Systems, Billing, Field Services, IT, and Communications to
    improve workflows, streamline processes, and enhance service delivery
  • Demonstrated experience with utility operations in regulated service environments
  • Strong people leadership skills with demonstrated ability to manage frontline leaders and teams
  • Effective communication skills (written and verbal) with customers, vendors, and internal stakeholders with
    a focus on building relationships
  • Ability to analyze data, identify trends, and translate insights into operational improvements
  • Excellent computer skills including Microsoft Office Suite & SAP. Working knowledge of IVR/phone systems, such as Five9, and contact center support systems/technologies
  • Ability and willingness to travel to various locations and work extended/non-standard hours as needed, support during storm/emergency required
  • Ability to foster a culture of accountability, ownership, empowerment, and continuous improvement within both internal and external service teams

Who you are:

  • Bachelor’s degree in Business, Communications, Operations Management, or a related field (Energy Industry preferred)
  • Minimum six (6) years of progressive experience in Customer Service or Contact Center Operations, prior experience managing frontline leaders (BPO experience preferred)
  • Standard driver’s license

Benefits/what’s in it for you?

  • Competitive base salary
  • Fantastic opportunities for career growth
  • Cooperative, supportive and empowered team atmosphere
  • Annual bonus and salary increase opportunities
  • Monthly recognition events
  • Endless wellness initiatives and community events
  • Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
  • Paid time off, holidays and a separate bank of sick time!

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce and a culture that promotes a sense of belonging for all employees. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email careers@chpk.com.