Operations Readiness Manager Jobs in Delaware (NOW HIRING)

Job Description
The Alternative Lending Product team builds creative new lending products to empower customers to make purchases on their terms. We are at the forefront of the payments modernization journey, building scalable, resilient, and innovative products which support the growing Connected Commerce portfolio.
As a Vice President Product Manager in the Alternative Lending General Management team, you will lead the Business Readiness, Controls, and Voice of the Customer workstreams which support our complete product portfolio across multiple customer touchpoints. This primary focus of this role is to support self-service, agent assisted, and Branch operational readiness in preparation for a 0-1 product launch in 2027. You will work closely with strategy and delivery partners across in these spaces, as well as Legal, Risk, Controls, Compliance, Fraud, Collections, and Alt Lending's Product Operations team. You will require strong leadership skills, stakeholder management, and the ability to effectively communicate to both human and machine audiences.
Job Responsibilities

• Manage all Operational Readiness activities in preparation for our launch of a new flexible term lending product
• Create and Manage an evergreen suite of Business Readiness documents including FAQs, Training material, and Controls policies & procedures
• Own and Manage the Alternative Lending Controls portfolio to ensure our products and people are operating as expected
• Facilitate a consistent and purposeful feedback loop with support staffs across the Firm to ensure their agents are empowered with the right information to ensure the best customer and agent experience supporting our products
• Build and manage key relationships with stakeholders across Product, Technology, Operations, Risk, Legal, and Compliance
• Champion operational excellence, including quality management, controls, and compliance with firmwide standards
• Foster a diverse and inclusive team environment, mentoring and developing product managers and engineers

Required qualifications, capabilities, and skills

• 7+ years of experience in digital product management, financial services, technology, or project management
• Strong stakeholder management and influencing skills, with the ability to partner across Product, Technology, and Business teams
• Experience preparing products for launch and effectively supporting them post launch
• Excellent written and verbal communication skills, with strong reasoning, organizational, and presentation abilities
• Commitment to diversity, opportunity, and inclusion, with experience building and leading high-performing teams

Preferred qualifications, capabilities, and skills

• Experience supporting cross functional strategic initiatives
• Experience with Lending products and/or servicing these products
• Past support and engagement with a call center environment
• Bachelor's Degree

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.