ZipRecruiter

Log In

1

It Service Management Manager Jobs (NOW HIRING)

Forterra

IT Service Desk Manager

Clarksburg, MD · On-site

$140K - $170K/yr

About the role As our IT Service Desk Manager, you will be responsible for leading a team of IT ... Excellent leadership and management skills, with the ability to motivate and inspire a team of ...

Dahl Consulting

IT Manager | US & Canada

Dallas, TX · On-site

$140K/yr

Monitor IT service performance and support ticket resolution to maintain high levels of user satisfaction. * Conduct IT audits, technology assessments, and asset management activities to identify ...

Expert Computer Solutions

Be Seen First

IT Manager

Houston, TX · On-site

$110K - $125K/yr

... IT service management, such as ConnectWise. · Strong problem-solving skills and the ability to troubleshoot complex IT issues. · Advanced technical depth and problem-solving skills for complex ...

ATS Automation Tooling Systems

IT Manager

Las Vegas, NV · On-site

$87K - $106K/yr

Standardize and optimize IT service management in Jira (e.g., ITIL practices). * Monitor and improve system performance, uptime, and scalability . * Manage global vendor relationships and service ...

Graham Technologies

IT Project Manager

San Diego, CA · On-site

$120K - $150K/yr

Support implementation and administration of ServiceNow or comparable portfolio, Agile, and IT service-management capabilities.Ensure project activities comply with applicable security, configuration ...

Coeur Mining

Lead, IT Service Delivery

Chicago, IL · On-site

Lead day-to-day IT Service Management (ITSM) execution across Corporate Offices, including incident, request, and change management procedures, to consistently deliver high-quality and reliable ...

previous pagenext page

Showing results 21-40

All JobsIt Service Management JobsIt Service Management Manager Jobs

It Service Management Manager information

See salary details

$33K

$70K

$118.5K

How much do it service management manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for it service management manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What is the difference between It Service Management Manager vs Service Desk Manager?

AspectIt Service Management ManagerService Desk Manager
ResponsibilitiesOversees IT service delivery, manages ITSM processes, aligns IT services with business needsManages the service desk team, handles user support, ensures ticket resolution efficiency
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic IT department, cross-department collaborationHelp desk or support center, direct user interaction
FocusIT service management processes and strategyUser support and incident resolution

The It Service Management Manager focuses on overseeing ITSM processes and aligning IT services with business goals, while the Service Desk Manager concentrates on managing support teams and resolving user issues. Both roles require ITIL certifications and involve working within IT departments, but their scope and daily tasks differ significantly.

What does an IT Service Management Manager do?

An IT Service Management Manager oversees the design, implementation, and management of IT service processes to ensure efficient delivery and support. They coordinate teams, monitor service performance, and implement best practices such as ITIL to improve service quality and align IT services with business goals. Strong leadership, communication skills, and knowledge of ITSM tools are essential for this role.
More about It Service Management Manager jobs

What cities are hiring for It Service Management Manager jobs?

Cities with the most It Service Management Manager job openings:

What states have the most It Service Management Manager jobs?

States with the most job openings for It Service Management Manager jobs include:

What job categories do people searching It Service Management Manager jobs look for?

The top searched job categories for It Service Management Manager jobs are:

It Service Management Manager jobs near you
Infographic showing various It Service Management Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $69,971 per year, or $33.6 per hour.

Service Manager - Monday - Friday 8am - 5pm PST

Quest Technology Management

Rocklin, CA • On-site

$30 - $40/hr

Full-time

Posted 23 days ago

Job description

Job Title: Service Manager
Reports to: Service Management Manager
Location: Onsite
Days/Hours of Work: Monday - Friday 8am - 5pm PST and as assigned
JOB SUMMARY:
Reporting to the Service Management Manager, the Service Manager is responsible for proactively managing relationships with assigned clients, and providing the highest level of customer satisfaction of all aspects of service delivery.
Essential Functions:
  • Establish and maintain effective, friendly, and professional contact with appropriate executives and customer resources within assigned accounts
  • Responsible for proactively managing relationships with assigned clients, and providing the highest level of customer satisfaction for all aspects of service delivery
  • Maintain effective working relationships with Managed Services management and staff at all levels to ensure the availability of services and focus on meeting customer needs
  • Act as primary liaison between client staff and Operation Center Management and staff; managing escalations from clients
  • Perform project management duties for assigned Client base; Create and distribute project status reports to customer and management
  • Provide Pre-Sales support for new services and/or engagements.
  • Create, and manage detailed project plans for implementations / migrations.
  • Ownership and accountability for the successful delivery of assigned client engagements
  • Hold ongoing client meetings to maintain working relationship with customer's Account team to develop new opportunities and services
  • Schedule resources for client activities with input from engineering managers
  • Identify, diagnose and communicate chronic issues with services and service delivery
  • Facilitate service delivery meetings (recurring and adhoc), in which recommendations and findings from engineering reviews are discussed.
  • Special Projects as assigned
  • Anticipates potential problems associated with client activity or service level trends.
  • Understand organizational resources, priorities, needs and policies and anticipate potential problems associated with client activity or service level trends.
  • The incumbent may be asked to perform other duties as apparent or assigned.

JOB SPECIFICATIONS - Knowledge, Skills, and Qualifications:
  • 2+ years of project management experience or equivalent
  • College Degree or equivalent experience
  • 4+ years of customer service experience
  • Strong customer management, written and verbal communication skills.
  • Must be able to communicate effectively and tactfully with all levels of personnel, both verbally and in writing. Must be attentive to detail and understand written and verbal instructions.
  • Must be able to organize and schedule work effectively and work well under time constraints.
  • Ability to manage multiple, complex accounts
  • Must be able to work flexible hours, including hours beyond the normal schedule when necessary
  • Must be able to handle multiple tasks with changing priorities, communicating changes in scope and schedule to all parties concerned.
  • Ability to work effectively and closely with all levels of management within and across the organization.
  • Must be able to maintain confidentiality
  • Must be able to work independently in the delivery and maintaining of services.
  • Minimum travel requirement 20%
  • Enjoys a challenging yet rewarding environment.

Working Conditions / Environment & Physical Demands:
  • Required to work in an office environment with moderate noise and moderate temperatures.
  • Incumbent may be asked to perform other duties as required.
  • Sit for long periods of time.
  • May be required to work off-hours, weekend & holidays as needed.
  • Ability to handle multiple concurrent issues and remain calm under high pressure situations.
  • High Pace; High Impact, and Highly Demanding
  • Punctuality is critical; must make meetings and deliverables on-time

The information above describes the general nature of the position and serves as a summary of the typical job functions. It is not a comprehensive list of all possible job responsibilities, tasks, or duties.
Wages and Benefits:
  • This is a FT, Non-Exempt position. Pay is DOE, $30-40/Hour based on familiarity with information technology service management

DISCLAIMER:
Applicant must successfully complete company background check including DMV as well as pre-employment screening. Incumbent may be asked to perform other duties as required.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.
Equal Opportunity Employer - Minorities, Women, Disabled and Veterans are encouraged to apply.
About Quest:
Quest is a worldwide leader in technology management offering a portfolio of professional, cloud, and managed services. Either on-site or from one of over two dozen secure global service delivery centers, Quest offers Cloud, Disaster Recovery, Security, Network, Server Management and IT Staffing Solutions. QuestFlex®, a unique and flexible service level agreement, provides Quest's customizable services and solutions based on clients' requirements. For more information, please visit our website at: http://www.questsys.com/.

Apply