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Client Service Manager Jobs in Maryland (NOW HIRING)

The Hinckley Company

Client Service Manager

Oxford, MD · On-site

Job Summary As the Client Service Manager, you'll be at the heart of our service yard -coordinating projects, solving problems, and ensuring every boat is met with the highest standards. If you ...

The Hinckley Company

Client Service Manager

Oxford, MD · On-site

Job Summary As the Client Service Manager, you'll be at the heart of our service yard --coordinating projects, solving problems, and ensuring every boat is met with the highest standards. If you ...

The Hinckley Company

Client Service Manager

Oxford, MD · On-site

Job Summary As the Client Service Manager, you'll be at the heart of our service yard -coordinating projects, solving problems, and ensuring every boat is met with the highest standards. If you ...

The Hinckley Company

Client Service Manager

Oxford, MD · On-site

Job Summary As the Client Service Manager, you'll be at the heart of our service yard -coordinating projects, solving problems, and ensuring every boat is met with the highest standards. If you ...

Health Care

Client Service Representative

Baltimore, MD · On-site

$16 - $21.50/hr

Client Services Manager FLSA Status: Non-Exempt Supervisor: No Leadership Level: Individual Contributor Job Function: Essential On-Site Overview The Client Service Representative provides customer ...

Choreo

Client Service Associate

Potomac, MD · On-site

$15 - $20.75/hr

Client Service Associate Potomac, MD Choreo is a wealth management firm built on an interconnected network of financial advisors with a shared vision servicing entrepreneurs, CPAs, and individuals ...

Choreo

Client Service Associate

Potomac, MD

$15 - $20.75/hr

As a Client Service Associate, you will be responsible for managing client communications and support. In this role you will work with Wealth Advisors, Associate Advisors, and Operations team members ...

Choreo

Client Service Associate

Potomac, MD

$15 - $20.75/hr

Choreo is a wealth management firm built on an interconnected network of financial advisors with a ... As a Client Service Associate, you will be responsible for managing client communications and ...

Choreo

Client Service Associate

Potomac, MD · On-site

$15 - $20.75/hr

Choreo is a wealth management firm built on an interconnected network of financial advisors with a ... As a Client Service Associate, you will be responsible for managing client communications and ...

B.F. Saul Company

Client Service Associate

Bethesda, MD · On-site

$15.50 - $21.50/hr

From thematic investment management to estate and financial planning, we show our commitment to inventive thinking and client service. Our global, macroeconomic outlook means we do much more than ...

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Client Service Manager information

See Maryland salary details

$23.8K

$56.3K

$98K

How much do client service manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for client service manager in Maryland is $56,290.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,800.00 and $67,900.00 per year, depending on experience, location, and employer.

What is a client service manager?

Client Service Managers are professionals responsible for maintaining strong relationships with clients and ensuring their needs are met by the company’s products or services. They serve as the primary point of contact between clients and the organization, handling client inquiries, resolving issues, and coordinating with internal teams to deliver solutions. Their main goal is to ensure client satisfaction, retention, and loyalty. Client Service Managers often analyze feedback, monitor service quality, and help identify opportunities for growth within their accounts.

What are the key skills and qualifications needed to thrive as a client service manager, and why are they important?

To thrive as a Client Service Manager, you need strong customer service expertise, problem-solving abilities, and a bachelor's degree in business or a related field. Familiarity with CRM software, project management tools, and sometimes industry-specific certifications are typically required. Excellent communication, leadership, and conflict-resolution skills help build lasting client relationships and guide teams effectively. These skills ensure high client satisfaction, efficient service delivery, and long-term business growth.

How does a client service manager typically collaborate with other departments to ensure client satisfaction?

Client Service Managers work closely with sales, product, and operations teams to address client needs and resolve issues efficiently. They often act as a communication bridge, relaying client feedback and coordinating solutions or improvements. Regular meetings and updates with internal teams help ensure that all client requirements are met and expectations are managed effectively. This cross-functional collaboration is key to delivering a seamless client experience and maintaining long-term relationships.

What is the difference between Client Service Manager vs Customer Support Manager?

AspectClient Service ManagerCustomer Support Manager
CredentialsRelevant experience in client relations, possibly certifications in customer service or account managementExperience in customer support, technical knowledge may be beneficial
Work EnvironmentTypically in client-facing roles, managing key accounts, and building long-term relationshipsOften in call centers or support teams, handling inquiries and troubleshooting
Employer & IndustryFinancial services, consulting, B2B companiesRetail, tech, telecommunications, service industries

While both roles focus on customer interactions, a Client Service Manager primarily manages ongoing client relationships and strategic accounts, whereas a Customer Support Manager handles day-to-day support inquiries and technical issues. The roles overlap in customer communication but differ in scope and focus.

What are the most commonly searched types of Client Service jobs in Maryland? The most popular types of Client Service jobs in Maryland are:
What are popular job titles related to Client Service Manager jobs in Maryland? For Client Service Manager jobs in Maryland, the most frequently searched job titles are:
What job categories do people searching Client Service Manager jobs in Maryland look for? The top searched job categories for Client Service Manager jobs in Maryland are:
Client Service Manager jobs near you
Infographic showing various Client Service Manager job openings in Maryland as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, and 6% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $56,290 per year, or $27.1 per hour.

Client Service Manager

The Hinckley Company

Oxford, MD • On-site

Other

Medical, Dental, Vision, PTO

Re-posted yesterday

Job description

Description

Since 1928, Hinckley Yachts has continued to push boundaries of what's possible on the water. Our heritage is built on bold ideas, uncompromising craftsmanship, and a relentless pursuit of excellence-principles that guide every yacht we design and every customer experience we deliver. Joining our team means stepping into an environment where precision, curiosity, and initiative are celebrated. Here, your work doesn't just support a legacy-it helps shape the future of yachting.


Job Summary

As the Client Service Manager, you'll be at the heart of our service yard -coordinating projects, solving problems, and ensuring every boat is met with the highest standards. If you thrive in a fast-paced environment, enjoy building lasting relationships, and want to be part of a team that takes pride in craftsmanship and excellence, we invite you to apply.


At Hinckley, we take pride in cultivating and maintaining a culture dedicated to excellence. Our service manager incentive plan offers Self Driven Earning Potential. This is the perfect opportunity for a self-motivated individual who cultivates a high-performance environment, while also maximizing their earning potential.

Responsibilities

  • Customer Service: Develop sound relationships with customers, acting as a liaison between company and customer. Identify maintenance and service needs. Communicate with customers during repairs and coordinate customer pick-up.
  • Administration: Prepare itemized work orders, including parts, costs, and labor. Travel off-site for boat inspection and estimates. Maintain work orders in ERP/MRP system.
  • Project Coordination: Work with supervisors/leaders to schedule workforce and equipment. Provide detailed work orders for yard operations, including delivery/commitment dates.
  • Quality Assurance: Ensure quality control by performing inspections and verifications of job tasks prior to billing and vessel departures. Maintain and monitor service jobs in process and obtain customer approval for growth work or scope change.
  • Sales/Marketing: Promote the sale of additional services, parts, and accessories in a professional manner. Assist in general sales for boat shows and other marketing events. All duties as assigned.

Requirements

  • Experience: Three (3) to five (5) years of experience working in a revenue-generating service position.
  • Certifications: Bachelor's degree in business or related field preferred.

Qualifications

  • Prior experience selling technical services or luxury goods/ services.
  • Ability to read, analyze, and interpret blueprints, drawings, and technical information.
  • Experience in estimating boat repairs, hours of labor, and costs.
  • Ability to generate financial reports and contracts.
  • Proficient in Microsoft Word and Excel.
  • Previous boatyard/shipyard experience preferred.

What Hinckley can offer

Our culture values collaboration, continuous learning, and pride in craftsmanship. Here, your work doesn't just make an impact; it becomes part of a tradition that defines performance and luxury.


We celebrate diversity and are committed to fostering an inclusive workplace where everyone is valued and respected. Hinckley actively promotes a culture free from discrimination, ensuring equal opportunities for all.


Hinckley offers competitive pay, health, dental, and vision coverage, a full benefits package, paid time off, and the unique benefit of working in a stunning waterfront location.


Ready to work where your expertise matters? Apply today and join Hinckley-world-class craftsmanship since 1928.

Apply