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Client Service Manager Jobs in Massachusetts (NOW HIRING)

FBinsure,LLC

Client Service Manager

Taunton, MA · On-site

$40K - $48K/yr

As a Client Service Manager, you are more than just an insurance agent you are an advocate, insurance educator, and expert communicator. As a CSM you will help customers navigate through the loud and ...

FBinsure,LLC

Client Service Manager

Taunton, MA · On-site

$40K - $48K/yr

As a Client Service Manager, you are more than just an insurance agent you are an advocate, insurance educator, and expert communicator. As a CSM you will help customers navigate through the loud and ...

Gallagher

Client Service Manager

Westborough, MA · On-site

$63K - $106K/yr

The Branch Client Service Manager II directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving ...

Gallagher

Client Service Manager

Westborough, MA

Overview At Gallagher, we're looking for a Client Service Manager to join our Commercial team. In this role, you'll work closely with clients and colleagues to provide exceptional service and deliver ...

Gallagher

Client Service Manager II

Lowell, MA · Remote

Overview At Gallagher, we're looking for a Client Service Manager to join our Commercial team. In this role, you'll work closely with clients and colleagues to provide exceptional service and deliver ...

Posted today

Gallagher

Client Service Manager II

Reading, MA

The Branch Client Service Manager II directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving ...

Innovetive Petcare

Client Service Supervisor

Melrose, MA · On-site

$24 - $27/hr

Position Overview The Front Desk Manager is responsible for managing the day-to-day operations of the reception area while leading the client care team to deliver exceptional service. This role ...

Innovetive PetCare

Client Service Supervisor

Melrose, MA · On-site

$24 - $27/hr

The Front Desk Manager is responsible for managing the day-to-day operations of the reception area while leading the client care team to deliver exceptional service. This role ensures smooth front ...

Vodia Ventures

Client Service Associate

Boston, MA · On-site

$70K - $90K/yr

Client Service Associate Robertson Stephens Wealth Management is a national wealth management firm with locations in San Francisco, Marin County, Menlo Park, Santa Rosa, Pasadena, San Ramon ...

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All JobsClient Service JobsClient Service Manager JobsClient Service Manager Jobs in Massachusetts

Client Service Manager information

See Massachusetts salary details

$26.8K

$63.3K

$110.3K

How much do client service manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for client service manager in Massachusetts is $63,341.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,800.00 and $76,400.00 per year, depending on experience, location, and employer.

What is a client service manager?

Client Service Managers are professionals responsible for maintaining strong relationships with clients and ensuring their needs are met by the company’s products or services. They serve as the primary point of contact between clients and the organization, handling client inquiries, resolving issues, and coordinating with internal teams to deliver solutions. Their main goal is to ensure client satisfaction, retention, and loyalty. Client Service Managers often analyze feedback, monitor service quality, and help identify opportunities for growth within their accounts.

How does a client service manager typically collaborate with other departments to ensure client satisfaction?

Client Service Managers work closely with sales, product, and operations teams to address client needs and resolve issues efficiently. They often act as a communication bridge, relaying client feedback and coordinating solutions or improvements. Regular meetings and updates with internal teams help ensure that all client requirements are met and expectations are managed effectively. This cross-functional collaboration is key to delivering a seamless client experience and maintaining long-term relationships.

What are the key skills and qualifications needed to thrive as a client service manager, and why are they important?

To thrive as a Client Service Manager, you need strong customer service expertise, problem-solving abilities, and a bachelor's degree in business or a related field. Familiarity with CRM software, project management tools, and sometimes industry-specific certifications are typically required. Excellent communication, leadership, and conflict-resolution skills help build lasting client relationships and guide teams effectively. These skills ensure high client satisfaction, efficient service delivery, and long-term business growth.

What is the difference between Client Service Manager vs Customer Support Manager?

AspectClient Service ManagerCustomer Support Manager
CredentialsRelevant experience in client relations, possibly certifications in customer service or account managementExperience in customer support, technical knowledge may be beneficial
Work EnvironmentTypically in client-facing roles, managing key accounts, and building long-term relationshipsOften in call centers or support teams, handling inquiries and troubleshooting
Employer & IndustryFinancial services, consulting, B2B companiesRetail, tech, telecommunications, service industries

While both roles focus on customer interactions, a Client Service Manager primarily manages ongoing client relationships and strategic accounts, whereas a Customer Support Manager handles day-to-day support inquiries and technical issues. The roles overlap in customer communication but differ in scope and focus.

How much do client service managers make in the US?

Client Service Managers in the US typically earn an average salary of around $60,000 to $85,000 per year, depending on experience, location, and industry. Salaries can vary widely, with those in larger companies or metropolitan areas often earning more, and additional compensation may include bonuses and benefits.

What are the most commonly searched types of Client Service jobs in Massachusetts?

The most popular types of Client Service jobs in Massachusetts are:

What are popular job titles related to Client Service Manager jobs in Massachusetts?

For Client Service Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Client Service Manager jobs in Massachusetts look for?

The top searched job categories for Client Service Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Client Service Manager jobs?

Cities in Massachusetts with the most Client Service Manager job openings:

Client Service Manager jobs near you
Infographic showing various Client Service Manager job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $63,341 per year, or $30.5 per hour.

Client Service Manager

FBinsure,LLC

Taunton, MA • On-site

$40K - $48K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 27 days ago

Job description

At FBinsure we are committed to a client-experience approach. As a Client Service Manager, you are more than just an insurance agent you are an advocate, insurance educator, and expert communicator. As a CSM you will help customers navigate through the loud and sometimes confusing world of insurance. You will be trained on how to effectively translate complex insurance coverage topics and will work with clients to ensure they are getting the best value and coverages for their needs and budget.

POSITION SPECIFICATIONS: • Personal Lines department- Property & Casualty • Hours 8:00 to 5:00 PM in a specific branch • Client facing position • Required Saturday rotation • Teamwork is essential as this position requires the CSM to assist other members of the department when needed for the benefit of the client experience • Answer all home and auto policy-specific and coverage questions • Service client walk-ins

EDUCATION: The Client Service Manager will be encouraged to obtain his/her broker’s license, pursue certifications and professional designations in accordance with his/her role, and attend seminars to keep abreast of industry changes. At FBinsure we are driven to ensure our employees have the tools and training they need and a fully prepared to invest in the right candidate. We will help you stay up to date in your education and insurance knowledge with our internal training program FB University.

FUTURE OPPORTUNITY: FBinsure offers career road maps and encourages our team members to grow in their knowledge and career. We offer internal growth opportunities at each level of our organization and are committed and excited to help our team.