ZipRecruiter

Log In

1

Client Service Manager Jobs in Massachusetts (NOW HIRING)

Partners Capital

Client Service Associate

Boston, MA · On-site

$15.75 - $21.75/hr

With $75B+ in assets under management, the firm constructs customized investment portfolios for its ... Position Description The Client Service Associate located in Boston will support and work closely ...

Partners Capital

Client Service Associate

Boston, MA · On-site

$15.75 - $21.75/hr

With $75B+ in assets under management, the firm constructs customized investment portfolios for its ... Position Description The Client Service Associate located in Boston will support and work closely ...

GardaWorld

Client Services Manager

Boston, MA · On-site

$70K/yr

As a Security Client Services Manager, you'll be the trusted link between our clients and our ... In this role, you'll champion service quality, strengthen client relationships, and help drive ...

Zelis

Client Service Specialist

Boston, MA · On-site

$18.50 - $24.50/hr

Client Service Specialist (CSS) The Client Service Specialist (CSS) directly supports healthcare ... This role requires strong project management and technical skills to implement solutions across the ...

Squaremouth

Client Service Associat

Wilmington, MA · On-site

Assistant Account Manager Join our Commercial Lines team in our Wilmington, MA office on a hybrid work schedule. Overview Responsible for supporting Account Managers on all aspects of client service ...

Zelis

Client Service Specialist

Boston, MA · On-site

$18.50 - $24.50/hr

Position Overview The Client Service Specialist (CSS) directly supports healthcare payers, leading ... This role requires strong project management and technical skills to implement solutions across the ...

Hire Talent

Senior Client Service Representative

Boston, MA · On-site

$21 - $28.75/hr

This role is responsible for delivering exceptional client service, managing inquiries, supporting operational processes, and helping ensure client satisfaction across fund accounting, administration ...

previous pagenext page

Showing results 21-40

All JobsClient Service JobsClient Service Manager JobsClient Service Manager Jobs in Massachusetts

Client Service Manager information

See Massachusetts salary details

$26.8K

$63.3K

$110.3K

How much do client service manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for client service manager in Massachusetts is $63,341.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,800.00 and $76,400.00 per year, depending on experience, location, and employer.

What is a client service manager?

Client Service Managers are professionals responsible for maintaining strong relationships with clients and ensuring their needs are met by the company’s products or services. They serve as the primary point of contact between clients and the organization, handling client inquiries, resolving issues, and coordinating with internal teams to deliver solutions. Their main goal is to ensure client satisfaction, retention, and loyalty. Client Service Managers often analyze feedback, monitor service quality, and help identify opportunities for growth within their accounts.

How does a client service manager typically collaborate with other departments to ensure client satisfaction?

Client Service Managers work closely with sales, product, and operations teams to address client needs and resolve issues efficiently. They often act as a communication bridge, relaying client feedback and coordinating solutions or improvements. Regular meetings and updates with internal teams help ensure that all client requirements are met and expectations are managed effectively. This cross-functional collaboration is key to delivering a seamless client experience and maintaining long-term relationships.

What are the key skills and qualifications needed to thrive as a client service manager, and why are they important?

To thrive as a Client Service Manager, you need strong customer service expertise, problem-solving abilities, and a bachelor's degree in business or a related field. Familiarity with CRM software, project management tools, and sometimes industry-specific certifications are typically required. Excellent communication, leadership, and conflict-resolution skills help build lasting client relationships and guide teams effectively. These skills ensure high client satisfaction, efficient service delivery, and long-term business growth.

What is the difference between Client Service Manager vs Customer Support Manager?

AspectClient Service ManagerCustomer Support Manager
CredentialsRelevant experience in client relations, possibly certifications in customer service or account managementExperience in customer support, technical knowledge may be beneficial
Work EnvironmentTypically in client-facing roles, managing key accounts, and building long-term relationshipsOften in call centers or support teams, handling inquiries and troubleshooting
Employer & IndustryFinancial services, consulting, B2B companiesRetail, tech, telecommunications, service industries

While both roles focus on customer interactions, a Client Service Manager primarily manages ongoing client relationships and strategic accounts, whereas a Customer Support Manager handles day-to-day support inquiries and technical issues. The roles overlap in customer communication but differ in scope and focus.

How much do client service managers make in the US?

Client Service Managers in the US typically earn an average salary of around $60,000 to $85,000 per year, depending on experience, location, and industry. Salaries can vary widely, with those in larger companies or metropolitan areas often earning more, and additional compensation may include bonuses and benefits.

What are the most commonly searched types of Client Service jobs in Massachusetts?

The most popular types of Client Service jobs in Massachusetts are:

What are popular job titles related to Client Service Manager jobs in Massachusetts?

For Client Service Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Client Service Manager jobs in Massachusetts look for?

The top searched job categories for Client Service Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Client Service Manager jobs?

Cities in Massachusetts with the most Client Service Manager job openings:

Client Service Manager jobs near you
Infographic showing various Client Service Manager job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $63,341 per year, or $30.5 per hour.

Sales and Service Client Services, AVP

State Street Corporation

Quincy, MA • On-site

$80K - $140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

The Client Service Manager serves as the operational contact for assigned clients and is responsible for delivering a high-quality client experience. The role oversees client service delivery, coordinates cross-functional support teams, manages client inquiries and escalations, and drives continuous improvement initiatives. This position partners closely with operations, product, technology, relationship management, and risk teams to ensure client needs are met and service commitments are achieved.
Key Responsibilities
  • Serve as the primary point of contact for client service and operational matters.
  • Build and maintain strong client relationships through proactive communication and engagement.
  • Coordinate resolution of client inquiries, issues, and operational escalations.
  • Monitor service delivery, client satisfaction, key performance indicators, and operational trends.
  • Lead client remediation efforts and drive resolution of service concerns.
  • Coordinate client onboarding activities, fund openings, closures, and business change requests.
  • Facilitate cross-functional collaboration among Operations, Technology, Product, Risk, and Relationship Management teams.
  • Support client due diligence meetings, operational reviews, and governance forums.
  • Provide status reporting and communication on open items, initiatives, and service enhancements.
  • Identify opportunities to improve client experience, operational efficiency, and service delivery.
  • Support audits, risk management activities, and regulatory or compliance-related initiatives as required.
Qualifications
  • Bachelor's degree or equivalent experience.
  • Experience in client service, relationship management, operations, fund services, asset servicing, or financial services.
  • Strong communication, organizational, and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Demonstrated ability to influence and coordinate across multiple teams.
  • Strong analytical skills and attention to detail.
  • Proven ability to manage client relationships and effectively resolve issues.

Salary Range:
$80,000 - $140,000 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
For a full overview, visit https://hrportal.ehr.com/statestreet/Home.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers
Read our CEO Statement
Job Application Disclosure:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
State Street logo

About State Street

Sourced by ZipRecruiter

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

Year founded

1792

Social media

FacebookTwitter

View All State Street Jobs

Apply