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Client Service Professional Jobs in Massachusetts

Innovetive PetCare

Client Service Supervisor

Melrose, MA · On-site

$24 - $27/hr

Client Service Supervisor Department: Receptionists Employment Type: Full Time Location: Melrose ... Manage high-volume phone lines and ensure prompt, professional communication * Train team members ...

Innovetive Petcare

Client Service Supervisor

Melrose, MA · On-site

$24 - $27/hr

... client service to pets and their families. Our team takes pride in creating a welcoming ... Manage high-volume phone lines and ensure prompt, professional communication * Train team members ...

Innovetive Petcare

Client Service Supervisor

Melrose, MA · On-site

$24 - $27/hr

... client service to pets and their families. Our team takes pride in creating a welcoming ... Manage high-volume phone lines and ensure prompt, professional communication * Train team members ...

Osaic

Client Service Wealth Associate

Boston, MA

$65K - $75K/yr

We are seeking a client-focused financial services professional who excels in delivering exceptional service, ensuring accurate account management, and supporting operational excellence. In this role ...

Osaic

Client Service Wealth Associate

Boston, MA · On-site

$65K - $75K/yr

We are seeking a client-focused financial services professional who excels in delivering exceptional service, ensuring accurate account management, and supporting operational excellence. In this role ...

Banfield

Client Service Coordinator

Plymouth, MA · On-site

$16.93 - $21.63/hr

Passionate Customer Service Professional Needed. Must Love Pets. Banfield Pet Hospital -Plymouth, MA Client Service Coordinator needed for Banfield Pet Hospital in Plymouth, MA! SUMMARY OF JOB ...

Osaic

Client Service Wealth Associate

Boston, MA · On-site

$65K - $75K/yr

We are seeking a client-focused financial services professional who excels in delivering exceptional service, ensuring accurate account management, and supporting operational excellence. In this role ...

Osaic

Client Service Wealth Associate

Boston, MA

$65K - $75K/yr

We are seeking a client-focused financial services professional who excels in delivering exceptional service, ensuring accurate account management, and supporting operational excellence. In this role ...

LPL Financial

Financial Service Professional

Waltham, MA · On-site

$25.50 - $42.49/hr

Job Overview As a Financial Service Professional you will be providing support to Commonwealth ... Identify process/procedure enhancements that drive the business forward by promoting a client ...

Atlantic Group

Client Service Associate

Boston, MA · On-site

$65K/yr

This opportunity offers broad exposure to alternative investments, portfolio operations, client servicing, and investment execution while working closely with investment professionals and senior ...

Pathstone

Client Service Associate

Boston, MA · On-site

$70K - $85K/yr

Operating at the intersection of quantitative investing, technology innovation, and client-first service , Concentric offersan innovative environment where talented professionals can help shape the ...

Pathstone

Client Service Associate

Boston, MA · On-site

$70K - $85K/yr

Operating at the intersection of quantitative investing, technology innovation, and client-first service , Concentric offersan innovative environment where talented professionals can help shape the ...

Pathstone

Client Service Associate

Boston, MA

$70K - $85K/yr

Operating at the intersection of quantitative investing, technology innovation, and client-first service , Concentric offers an innovative environment where talented professionals can help shape the ...

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How much do client service professional jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for client service professional in Massachusetts is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $19.95 per hour, depending on experience, location, and employer.

What are some common challenges faced by client service professionals and how can they be managed effectively?

Client Service Professionals often encounter challenges such as managing high client expectations, handling multiple inquiries simultaneously, and resolving difficult situations in a timely manner. Effective communication, strong organizational skills, and the ability to remain calm under pressure are essential for overcoming these challenges. Many teams provide ongoing training and mentorship to help new hires develop these skills, and collaboration with colleagues is encouraged to share best practices and support each other in delivering excellent service.

What are the key skills and qualifications needed to thrive as a client service professional?

To thrive as a Client Service Professional, you need strong communication, problem-solving, and organizational skills, often supported by a background in customer service or business administration. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Empathy, patience, and the ability to remain composed under pressure are standout soft skills in this role. These skills ensure that client needs are addressed efficiently, fostering positive relationships and contributing to client satisfaction and retention.

What are the most commonly searched types of Client Service jobs in Massachusetts?

The most popular types of Client Service jobs in Massachusetts are:

What cities in Massachusetts are hiring for Client Service Professional jobs?

Cities in Massachusetts with the most Client Service Professional job openings:

Client Service Professional jobs near you
Infographic showing various Client Service Professional job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

Client Service Supervisor

Innovetive PetCare

Melrose, MA • On-site

$24 - $27/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Innovetive Petcare rating

7.7

Company rating: 7.7 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

5th of 52 rated veterinary

Job description

Client Service Supervisor
Department: Receptionists
Employment Type: Full Time
Location: Melrose, Massachusetts
Compensation: $24.00 - $27.00 / hour
Description
Melrose Animal Clinic
At Melrose Animal Clinic, we are dedicated to providing exceptional veterinary care and outstanding client service to pets and their families. Our team takes pride in creating a welcoming, compassionate, and efficient environment for every visit. We are seeking an experienced and motivated Front Desk Manager to lead our client care team and oversee daily front office operations.
The Front Desk Manager is responsible for managing the day-to-day operations of the reception area while leading the client care team to deliver exceptional service. This role ensures smooth front desk workflows, supports staff development, maintains administrative accuracy, and helps create a positive client experience from check-in through check-out.
The ideal candidate has prior veterinary or medical front office experience, leadership skills, and the ability to thrive in a fast-paced clinical environment.
Key Responsibilities
  • Lead, coach, and support the front desk/client care team in daily operations
  • Oversee front desk scheduling to ensure adequate coverage and workflow efficiency
  • Greet clients and patients while modeling exceptional customer service standards
  • Manage high-volume phone lines and ensure prompt, professional communication
  • Train team members to differentiate routine appointments from urgent/emergency cases
  • Oversee appointment scheduling and calendar optimization
  • Ensure accurate entry of client, patient, and financial data into practice management software
  • Review and monitor invoice generation, payment processing, and financial accuracy
  • Assist team in explaining invoices, treatment plans, and payment expectations to clients
  • Oversee retrieval, filing, and maintenance of medical records
  • Partner with veterinarians and technical staff to support smooth patient flow
  • Monitor front desk KPIs, workflow bottlenecks, and client service standards
  • Address client concerns professionally and escalate when appropriate
  • Maintain cleanliness, organization, and professionalism of reception/lobby areas
  • Assist with hiring, onboarding, training, and performance coaching for front desk team members
  • Support practice leadership with administrative projects and reporting as needed

This is not a complete list of duties. Responsibilities may change based on clinic needs and operational priorities.
Skills Knowledge and Expertise
  • Previous experience in veterinary reception, medical front office, or animal hospital administration required
  • Prior leadership, supervisory, or management experience preferred
  • Strong understanding of veterinary practice workflows and client service best practices
  • Excellent communication, conflict resolution, and interpersonal skills
  • Highly organized with strong multitasking abilities
  • Experience with veterinary practice management software preferred
  • Comfortable managing high-volume client interactions in a fast-paced environment
  • Positive, proactive, and team-oriented leadership style

Benefits
  • Paid time off
  • Competitive pay $24-27/hour
  • Health insurance
  • Dental Insurance
  • Vision insurance
  • Employee discounts
  • Flexible schedules
  • 401K with company match
  • Paid days off for CE and robust CE allowance
  • Training and career development

If you're an experienced veterinary client service professional ready to take the next step in leadership, apply today to join Melrose Animal Clinic as our next Front Desk Manager!

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