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Client Service Professional Jobs in Hadley, MA (NOW HIRING)

Sodexo

Client Executive 1 (Multi-client)

Springfield, MA

$150K - $160K/yr

Build client relationships, improve patient and employee experiences, achieve financial goals, and ... service delivery * Champion talent and performance by leading with clarity, fostering professional ...

Slrconsulting

MA LSP

Agawam, MA · On-site

$160K - $200K/yr

Provide technical direction and professional development guidance to junior and mid-level staff. * Promote a culture of scientific excellence, responsiveness, and strong client service. * Support ...

Boca Recovery Center

Client Care Coordinator

Springfield, MA · On-site

$18 - $23.50/hr

Our team is committed to providing trauma-informed, client-centered services that promote lasting ... Continuing Education & Professional Development Opportunities Join Boca Recovery Center and make a ...

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Client Service Professional information

See Hadley, MA salary details

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How much do client service professional jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for client service professional in Hadley, MA is $16.40, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.64 per hour, depending on experience, location, and employer.

What are some common challenges faced by client service professionals and how can they be managed effectively?

Client Service Professionals often encounter challenges such as managing high client expectations, handling multiple inquiries simultaneously, and resolving difficult situations in a timely manner. Effective communication, strong organizational skills, and the ability to remain calm under pressure are essential for overcoming these challenges. Many teams provide ongoing training and mentorship to help new hires develop these skills, and collaboration with colleagues is encouraged to share best practices and support each other in delivering excellent service.

What are the key skills and qualifications needed to thrive as a client service professional?

To thrive as a Client Service Professional, you need strong communication, problem-solving, and organizational skills, often supported by a background in customer service or business administration. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Empathy, patience, and the ability to remain composed under pressure are standout soft skills in this role. These skills ensure that client needs are addressed efficiently, fostering positive relationships and contributing to client satisfaction and retention.

What cities near Hadley, MA are hiring for Client Service Professional jobs?

Cities near Hadley, MA with the most Client Service Professional job openings:

Client Service Professional jobs near you
Infographic showing various Client Service Professional job openings in Hadley, MA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,119 per year, or $16.4 per hour.

On-Call Client Service Representative (CSR)

Inspire Veterinary Partners

MA • On-site

$16.25 - $22/hr

Temporary

Posted 26 days ago

Job description

Job Type
Temporary
Description
Join a Team That Feels Like Family
At Williamsburg Animal Clinic, you'll be joining a highly skilled, collaborative, and tenured team that is passionate about providing exceptional care to pets and outstanding service to their families. Our hospital culture is built on open communication, mutual respect, teamwork, and a shared commitment to excellence.
We believe every team member plays an important role in our success. From the moment a client walks through our doors or calls our hospital, our Client Service Representatives help create the warm, welcoming experience that sets us apart. If you're looking for a flexible, as-needed opportunity where you can contribute to a respected practice and work alongside an amazing team, we'd love to hear from you.
For many veterinary professionals, Williamsburg Animal Clinic is a place that rekindles the reason they entered veterinary medicine in the first place. We are incredibly proud of the reputation and legacy we have built in our community and are looking for individuals who share our passion for compassionate care and exceptional client service.
Position Overview
Williamsburg Animal Clinic is seeking an On-Call Client Service Representative (CSR) to provide coverage as needed for vacations, sick days, and other staffing needs. This role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service.
As the first point of contact for many of our clients, the CSR serves as the face and voice of our hospital. This individual helps ensure a positive experience for every client by managing communications, scheduling appointments, maintaining accurate records, processing payments, and supporting the veterinary team in delivering exceptional patient care.
The ideal candidate is caring, organized, professional, and able to remain calm and efficient while juggling multiple priorities.
Key Responsibilities
  • Deliver exceptional customer service while creating a warm, welcoming experience for clients and patients.
  • Answer and manage multi-line phone calls, including appointment scheduling, client inquiries, and urgent care triage.
  • Coordinate wellness, sick, surgical, boarding, and follow-up appointments while helping maintain an efficient hospital schedule.
  • Accurately check patients in and out, collect medical histories, communicate discharge instructions, and schedule follow-up care.
  • Process payments, maintain financial records, and ensure accurate invoicing.
  • Maintain complete and accurate client and patient records within the hospital management system.
  • Educate clients on hospital services, preventive care, wellness recommendations, and clinic policies.
  • Serve as a liaison between clients and the medical team, ensuring clear and timely communication.
  • Support a clean, organized, and professional reception and client-care environment.
  • Collaborate with veterinarians, technicians, and hospital staff to deliver outstanding patient care and client experiences.

Requirements
  • High school diploma or equivalent required.
  • Previous customer service, receptionist, medical office, or veterinary experience preferred.
  • Strong communication, interpersonal, and client service skills.
  • Ability to multitask, stay organized, and maintain accuracy in a fast-paced environment.
  • Proficiency with computers and office technology; experience with veterinary practice management software is a plus.
  • Ability to handle phone systems, scheduling, recordkeeping, and financial transactions accurately.
  • Demonstrated compassion for animals and empathy for clients.
  • Ability to work independently while contributing positively as part of a team.
  • Ability to remain professional, flexible, and effective during busy periods and changing priorities.
  • Must be able to lift up to 40 pounds independently and assist with heavier items when needed.
  • Knowledge of veterinary terminology and procedures is a plus but not required.

Salary Description
Competitive compensation based upon experience

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