Client Service Professional Jobs in Springfield, MA

Cats Limited Veterinary Hospital is looking to add a compassionate and skilled Veterinary Client Service Representative to our team. At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our dedicated environment means you'll provide the highest level of veterinary medicine along with friendly, compassionate service. As part of our team, you'll work with the latest technology, gain access to state-of-the-art training facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love.

Cats Limited Veterinary Hospital is proud to serve our community in West Hartford, CT. Our business philosophy is simple: we work together as a team to provide sound medical advice and compassionate care. We are a Gold Certified Cat-Friendly Practice and AAHA Accredited. Our team works together in a wonderful environment and provides the best care to our clients and their fur babies. We educate our clients and help them make the best medical decisions they can. We respect their choices and support them in providing the best care they can. We charge a fair price for our services. No counting, no quotas, and no ego. Just good medicine, good teamwork, and great clients. We have forged strong and lasting relationships in the area – we treat our client's cats as if they were our own. We are a group of highly trained feline lovers who are excited to welcome a new team member to our wonderful practice. We can't wait to show you what sets us apart from the crowd!

Veterinary Client Service Representative

Cats Limited Veterinary Hospital in West Hartford, CT

$17.00 - $22.00 per hour

What You'll Do

• Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system
• Warmly greets clients
• Maintains appointment schedules
• Receives and relays client correspondence and updates client financial records
• Answers client's inquiries about basic animal care questions and routine procedures
• Educates clients on over-the-counter products such as flea and tick preventions
• Handles medical records entries accurately
• Prepares client invoices for services performed
• Handles payment transactions
• Receives and relays telephone, fax, and email messages accurately and promptly
• Builds rapport with clients in person and over the phone

Our Comprehensive Benefit Package Includes:

• Medical, dental, and vision insurance
• 401(k) with a total company match up to 4%, after 6 months of employment
• Generous paid time off and flexible scheduling
• Continuing education allowance and professional development support
• Mental Health Resources
• Company paid bonding leave or applicable state provided bonding leave

Perks for Your Pets Too!

Because we know how much your pets mean to you, we offer special benefits designed just for them:

• Pet Care: Discounts on veterinary services and products
• Diagnostics: Savings on reference lab testing
• Nutrition: Discounts on Purina pet foods
• Insurance: Preferred rates with our pet insurance partner

Requirements

• High school diploma or equivalent
• Previous experience working as a Veterinary Receptionist/CSR is preferred but not required
• Significant experience with basic office functions in a busy office environment
• Must be a team player and have compassion for pets and their people

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.

Joining our fun and team-first atmosphere comes with a level of support that's hard to find anywhere else. Everything we do is with purpose – down to the way we invest in our people and create long-overdue change in the industry. We're hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families.

Employment will require the successful completion of references and background check.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws.