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Client Service Professional Jobs in Springfield, MA

Banfield

Client Service Coordinator Full Time

Manchester, CT · On-site

$18.25 - $24/hr

Provide professional, efficient and exceptional service at all times. This includes encouraging ... Client Service Skills ? Priority Setting ? Time Management CAPABILITIES AND EXPERIENCE (CAN DO)

Banfield

Client Service Coordinator Part Time

Manchester, CT · On-site

$18.25 - $24/hr

Provide professional, efficient and exceptional service at all times. This includes encouraging ... Client Service Skills ? Priority Setting ? Time Management CAPABILITIES AND EXPERIENCE (CAN DO)

Banfield

Client Service Coordinator Glastonbury

Hartford, CT · On-site

$18.25 - $23.75/hr

Provide professional, efficient and exceptional service at all times. This includes encouraging ... Client Service Skills * Priority Setting * Time Management CAPABILITES AND EXPERIENCE * Ability to ...

WTW

Surety Client Service Specialist

Hartford, CT · On-site

$80 - $100/hr

Insurance related and other professional designations highly desirable * Possesses effective verbal ... Ability to provide superior customer service to the client and the sureties * Strong organizational ...

WTW inc.

Surety Client Service Specialist

Hartford, CT · On-site

$17.25 - $22.75/hr

Insurance related and other professional designations highly desirable * Possesses effective verbal ... Ability to provide superior customer service to the client and the sureties * Strong organizational ...

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Client Service Professional information

See Springfield, MA salary details

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How much do client service professional jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for client service professional in Springfield, MA is $16.93, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $18.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client service professional?

To thrive as a Client Service Professional, you need strong communication, problem-solving, and organizational skills, often supported by a background in customer service or business administration. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Empathy, patience, and the ability to remain composed under pressure are standout soft skills in this role. These skills ensure that client needs are addressed efficiently, fostering positive relationships and contributing to client satisfaction and retention.

What are some common challenges faced by client service professionals and how can they be managed effectively?

Client Service Professionals often encounter challenges such as managing high client expectations, handling multiple inquiries simultaneously, and resolving difficult situations in a timely manner. Effective communication, strong organizational skills, and the ability to remain calm under pressure are essential for overcoming these challenges. Many teams provide ongoing training and mentorship to help new hires develop these skills, and collaboration with colleagues is encouraged to share best practices and support each other in delivering excellent service.

Is client service professional a good career?

A client service professional role involves assisting customers, resolving issues, and maintaining positive relationships, which can lead to stable employment and opportunities for advancement. The career often requires strong communication skills, problem-solving abilities, and familiarity with customer management tools. It can be a good choice for individuals interested in customer interaction and service-oriented work.

What does a client service professional do?

A client service professional is responsible for assisting clients by addressing inquiries, resolving issues, and providing information about products or services. They often communicate via phone, email, or in person, and require strong communication and problem-solving skills to ensure customer satisfaction.

What are the most commonly searched types of Client Service jobs in Springfield, MA?

The most popular types of Client Service jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Client Service Professional jobs?

Cities near Springfield, MA with the most Client Service Professional job openings:

Client Service Professional jobs near you
Infographic showing various Client Service Professional job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,208 per year, or $16.9 per hour.

Surety Client Service Lead

Willis Towers Watson

Hartford, CT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Willis Towers Watson rating

8.3

Company rating: 8.3 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

36th of 154 rated financial services

Job description


The Client Service Lead is responsible for managing Client Service Specialists and delivering exceptional client service. This role requires a proactive, detail-oriented professional who can lead by example, drive operational excellence, and foster a culture of accountability and innovation.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
The Role
  • Lead and supervise team members, promoting performance, teamwork, and knowledge sharing.
  • Conduct monthly team meetings focused on development and feedback.
  • Communicate corporate directives and ensure adoption of processes and procedures
  • Ensure professional handling of client programs including placement, capacity, rates, indemnity, and marketing.
  • Recruit, interview, hire, train, and mentor new colleagues
  • Oversee seamless account onboarding
  • Engage internal resources & assist in resolution of client issues while focusing on areas of opportunity
  • Maintain a client retention rate of 95% or higher.
  • Meet all client deadlines and respond to inquiries within SLA (e.g., acknowledgment within 24 hours).
  • Seamlessly transition new and reassigned accounts using standardized templates and trackers.
  • Demonstrate urgency and initiative in resolving client issues and supporting Client Service Specialists
  • Drive adoption of centralized processes and technology tools.
  • Ensure compliance with WTW procedures to eliminate errors and omissions
  • Maintain data integrity in client and WTW records
  • Demonstrate ability to effectively communicate with internal and external clients/peers/sureties
  • Support other Surety staff as needed
  • Attend client meetings as required

Qualifications
The Requirements
  • P&C licensed
  • Minimum - 5-7 years of relevant working experience in a Surety environment
  • Strong leadership and team management skills
  • Excellent communication and organization abilities
  • Commitment to continuous improvement and innovation
  • Experience in Epic & Tinubu preferred

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
  • Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
  • Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
  • Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans' eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.
EOE, including disability/vets

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