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Client Service Director Jobs in Springfield, MA (NOW HIRING)

Aramark

Food Service Director

East Granby, CT · On-site

$70K - $80K/yr

The Food Service Director is a management position responsible for developing and executing dining ... Client Relationship Identify client needs and effectively communicate operational progress ...

Aramark Corporation

Food Service Director

Granby, CT · On-site

$60 - $80/hr

The Food Service Director is a management position responsible for developing and executing dining ... all operations Client Relationship * - Identify client needs and effectively communicate ...

Aramark

Food Service Director

East Granby, CT · On-site

$70K - $80K/yr

The Food Service Director is a management position responsible for developing and executing dining ... all operations Client Relationship • Identify client needs and effectively communicate ...

Aramark

Food Service Director

East Granby, CT · On-site

$70K - $80K/yr

The Food Service Director is a management position responsible for developing and executing dining ... all operations Client Relationship • Identify client needs and effectively communicate ...

Baystate Health

Client Svcs Spec - Ops Svcs

Holyoke, MA · On-site

$250/hr

Client Service Specialist - Operator Services Client Service Specialist in Holyoke, MA | Baystate ... Whether you provide direct patient care, clinical services, or operational support, your work at ...

Sedgwick

RN Crisis Care Triage

Hartford, CT · On-site

Maintains communication with the customer, Client Service Director, and Claims Examiner providing timely updates on changes in injured worker status and FCM estimated time of arrival. * Communicates ...

New

Baystate Health

Client Svcs Spec - Ops Svcs

Holyoke, MA · On-site

$16.75 - $22.25/hr

Client Service Specialist - Operator Services Client Service Specialist in Holyoke, MA | Baystate ... Whether you provide direct patient care, clinical services, or operational support, your work at ...

Baystate Health

Client Svcs Spec - Ops Svcs

Holyoke, MA · On-site

$16.75 - $22.25/hr

Client Service Specialist - Operator Services Client Service Specialist in Holyoke, MA | Baystate ... Whether you provide direct patient care, clinical services, or operational support, your work at ...

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All JobsClient Service JobsClient Service Director JobsClient Service Director Jobs in Springfield, MA

Client Service Director information

See Springfield, MA salary details

$38.3K

$90.5K

$162.3K

How much do client service director jobs pay per year?

As of Sep 8, 2026, the average yearly pay for client service director in Springfield, MA is $90,529.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,700.00 and $109,000.00 per year, depending on experience, location, and employer.

What is a client service director?

A Client Service Director is a senior professional responsible for overseeing the relationship between a company and its clients. They ensure that clients receive high-quality service, address any issues or concerns, and work to understand client needs to deliver tailored solutions. Client Service Directors often lead teams, develop service strategies, and collaborate with other departments to ensure client satisfaction and retention. Their role is critical in building long-term relationships and driving business growth.

How does a client service director typically collaborate with internal teams to ensure client satisfaction?

A Client Service Director plays a pivotal role in bridging the gap between clients and internal teams such as sales, marketing, and operations. They regularly facilitate meetings to communicate client expectations, oversee project timelines, and resolve any issues that may arise. By fostering strong cross-departmental relationships, they ensure that deliverables align with client goals and service standards. This collaborative approach not only enhances client satisfaction but also supports the company's long-term growth and reputation.

What are the key skills and qualifications needed to thrive as a client service director, and why are they important?

To thrive as a Client Service Director, you need strong leadership, strategic account management experience, and a background in business or communications, often supported by a bachelor’s degree or higher. Familiarity with CRM platforms, project management tools, and data analytics systems is typically required. Exceptional interpersonal skills, problem-solving abilities, and the capacity to manage client relationships effectively are crucial soft skills. These skills ensure the delivery of excellent client experiences, drive team performance, and support business growth through sustained client satisfaction.

How much does a client service director make in the US?

A client service director in the US typically earns between $100,000 and $180,000 annually, with the median salary around $130,000. Compensation varies based on industry, company size, experience, and location, and may include bonuses and benefits.

What are the most commonly searched types of Client Service jobs in Springfield, MA?

The most popular types of Client Service jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Client Service Director jobs?

Cities near Springfield, MA with the most Client Service Director job openings:

Client Service Director jobs near you
Infographic showing various Client Service Director job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $90,529 per year, or $43.5 per hour.

Food Service Director

Healthcare Services Group, Inc.

Vernon Rockville, CT • On-site

$75K - $85K/yr

Full-time

Posted 14 days ago

Healthcare Services Group rating

5.0

Company rating: 5.0 out of 10

Based on 486 frontline employees who took The Breakroom Quiz

232nd of 260 rated facilities management

Job description

Overview

Role: Food Service Director / Dining Services Director

Join Healthcare Services Group (HCSG) as a Food Service Director, leading the dining department at a long-term care facility. At HCSG, we are passionate about positively impacting the communities we serve. If you share our commitment to excellence and enhancing customer and resident experiences, join us and make a difference!


Responsibilities

The Department Manager oversees the food service program at a single site, ensuring high food quality standards, inventory management, food safety, and customer service. This role requires adherence to facility menus, federal, state, and local regulations, and HCSG policies to consistently provide quality dining services.

  • Lead and support the food service team to meet quality and safety standards.
  • Maintain accurate records of income, expenditures, food supplies, personnel, and equipment while using HCSG computer software..
  • Conduct staff training, quality control, and in-service sessions; perform roles of dietary aide, cook, and dishwasher as needed.
  • Communicate directives from client managers, building occupants, and administrators to HCSG staff effectively.
  • Use protective gear, ensure safe mixing and use of cleaning solutions, and report equipment needs or malfunctions promptly.
  • Follow infection control, universal precautions, and handwashing procedures to maintain a sanitary environment.
  • Maintain consistent attendance, punctuality, and timely completion of tasks.
  • Represent HCSG positively through courteous and cooperative interactions with supervisors, co-workers, client staff, residents, and guests.
  • All other duties as assigned.

Qualifications

  • Associate’s degree or higher in food service management or hospitality, including food service or restaurant management coursework preferred.
  • Two years of experience in quantity food production/service and personnel supervision preferred.
  • Certified Dietary Manager (CDM) certification preferred (or as required by state and county law).
  • Must obtain Food Protection Manager (FPM) within the first 14 days of employment
  • Must obtain Food Service Manager (FSM) and Long-Term Care Food Service (LTC-FSM) certifications within the first 60 days of employment.
  • Strong written and verbal communication skills.
  • Maintain a positive attitude and effectively communicate with building occupants, administration, and HCSG leadership to perform daily tasks.
  • Compliance with COVID-19 vaccination policies
  • Must be able to lift/carry a maximum of 50 pounds, push/pull a maximum of 50 pounds, stand, sit, bend and walk for extended periods. 
  • Must be able to perform routine, repetitive tasks continuously.
  • Must be able to work around food and cleaning products.
  • Basic computer skills with the ability to maintain records and complete reports as required, including web-based reporting.
  • May be required to complete an approved sanitation and safety course.
  • Residency within the service area required

Ready to Join Us?

If you're looking for a role where you can lead with passion, drive positive change, and be part of a supportive and dedicated team, apply now and start making a difference at HCSG!

What Healthcare Services Group employees say

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