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Client Service Director Jobs in Amherst, MA (NOW HIRING)

Baystate Health

Client Svcs Spec - Ops Svcs

Holyoke, MA · On-site

$250/hr

Client Service Specialist - Operator Services Client Service Specialist in Holyoke, MA | Baystate ... Whether you provide direct patient care, clinical services, or operational support, your work at ...

Baystate Health

Client Svcs Spec - Ops Svcs

Holyoke, MA · On-site

$16.75 - $22.25/hr

Client Service Specialist - Operator Services Client Service Specialist in Holyoke, MA | Baystate ... Whether you provide direct patient care, clinical services, or operational support, your work at ...

Baystate Health

Client Svcs Spec - Ops Svcs

Holyoke, MA · On-site

$16.75 - $22.25/hr

Client Service Specialist - Operator Services Client Service Specialist in Holyoke, MA | Baystate ... Whether you provide direct patient care, clinical services, or operational support, your work at ...

Pace

Supervisor - Customer Experience

East Longmeadow, MA · On-site

$52K - $54K/yr

Support the Manager and Director of Client Experience, as well as local site initiatives and programs. * Collaborate with internal teams to ensure timely and successful delivery of services and ...

The Nagler Group

Receptionist

West Springfield, MA · On-site

$22 - $24/hr

... Direct Hire - Onsite in West Springfield Pay Rate: $22-$24/hour A professional services firm is ... Prepare and organize client intake forms and documents * Open and distribute mail to appropriate ...

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All JobsClient Service JobsClient Service Director JobsClient Service Director Jobs in Amherst, MA

Client Service Director information

See Amherst, MA salary details

$37.9K

$89.6K

$160.5K

How much do client service director jobs pay per year?

As of Sep 8, 2026, the average yearly pay for client service director in Amherst, MA is $89,571.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $107,800.00 per year, depending on experience, location, and employer.

What is a client service director?

A Client Service Director is a senior professional responsible for overseeing the relationship between a company and its clients. They ensure that clients receive high-quality service, address any issues or concerns, and work to understand client needs to deliver tailored solutions. Client Service Directors often lead teams, develop service strategies, and collaborate with other departments to ensure client satisfaction and retention. Their role is critical in building long-term relationships and driving business growth.

How does a client service director typically collaborate with internal teams to ensure client satisfaction?

A Client Service Director plays a pivotal role in bridging the gap between clients and internal teams such as sales, marketing, and operations. They regularly facilitate meetings to communicate client expectations, oversee project timelines, and resolve any issues that may arise. By fostering strong cross-departmental relationships, they ensure that deliverables align with client goals and service standards. This collaborative approach not only enhances client satisfaction but also supports the company's long-term growth and reputation.

What are the key skills and qualifications needed to thrive as a client service director, and why are they important?

To thrive as a Client Service Director, you need strong leadership, strategic account management experience, and a background in business or communications, often supported by a bachelor’s degree or higher. Familiarity with CRM platforms, project management tools, and data analytics systems is typically required. Exceptional interpersonal skills, problem-solving abilities, and the capacity to manage client relationships effectively are crucial soft skills. These skills ensure the delivery of excellent client experiences, drive team performance, and support business growth through sustained client satisfaction.

How much does a client service director make in the US?

A client service director in the US typically earns between $100,000 and $180,000 annually, with the median salary around $130,000. Compensation varies based on industry, company size, experience, and location, and may include bonuses and benefits.

What cities near Amherst, MA are hiring for Client Service Director jobs?

Cities near Amherst, MA with the most Client Service Director job openings:

Client Service Director jobs near you

Assistant Client Service Representative

First American Insurance Agency, Inc.

Chicopee, MA • On-site

$16 - $18.50/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 3 days ago

New

Job description

Assistant Client Service Representative

Are you looking for a great place to work? Then look at First American Insurance Agency. We have been serving the Western Massachusetts community for over 30 years, specializing in personal, business, and group insurance. First American Insurance Agency is widely recognized for its work in the community, service excellence, trust, and integrity.

If you desire to build a successful career through relationship building, exceeding client service expectations and are passionate about being part of a successful team, we want to talk to you. Bring your enthusiasm, high energy, outgoing personality, along with excellent communication and technology skills.

We have an opportunity for a full-time or part-time Assistant Client Service Representative in-person position at our Brimfield Office to assist and help manage the insurance plans of our clients. Put your skills, knowledge, and energy to work making a positive impact for our clients, growing with our team, and strengthening our community.


Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Parental Leave

Mon-Fri Schedule

Career Growth Opportunities


Responsibilities

Greet clients, answer and direct phone calls.

Assist clients with billing questions and payment processing.

  • Participate in our proactive account renewal process.
  • Ensure that all account files are properly documented within our management system.


  • Claim intake, reporting and follow up.


  • Issue insurance binders and Registry documentation, to include processing EVR transactions.


  • Input client-initiated policy changes.


  • Collaborate and engage with all our team members to provide superior customer service.

Requirements

Required-

  • High school diploma or equivalent.
  • Sales, marketing, or customer service experience.
  • A high energy, outgoing personality, with excellent communication and technology skills.

Preferred-

  • College Degree, and or Military experience.
  • Insurance service or sales experience.
  • Experience using Applied EPIC.
  • Experience with RMV procedures and/or EVR.