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Client Service Professional Jobs in Hadley, MA (NOW HIRING)

H&R Block

Multi-Office Leader

Enfield, CT · On-site

You'll lead and develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs, deliver expert guidance, and create a welcoming, confident experience in every ...

H&R Block

Multi-Office Leader

Holyoke, MA · On-site

You'll lead and develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs, deliver expert guidance, and create a welcoming, confident experience in every ...

Pace

Supervisor - Customer Experience

East Longmeadow, MA · On-site

$52K - $54K/yr

... promptly, professionally, and with a focus on long-term satisfaction and loyalty. * Build and maintain strong client relationships through regular meetings, service reviews, and proactive ...

Milan Laser

Part Time - Registered Nurse

Springfield, MA · On-site

$43/hr

Client Experience: Deliver a professional, welcoming experience where clients feel informed and ... Encourage client reviews and referrals through excellent service * Support daily clinic operations ...

New

Beacon Pointe

Relationship Manager

Amherst, MA · On-site

$60 - $80/hr

The Relationship Manager will join a highly talented team of wealth management and client service professionals that serve the investment management and financial planning needs of high-net-worth ...

Professional Care Match

Field Supervisor

Holyoke, MA · On-site

$68K/yr

... client outcomes * Collaborate with the leadership team to ensure the delivery of high-quality care and services * Develop and maintain relationships with clients, families, and medical professionals

Professional Care Match

Field Supervisor

Holyoke, MA · On-site

$58K - $68K/yr

... client outcomes * Collaborate with the leadership team to ensure the delivery of high-quality care and services * Develop and maintain relationships with clients, families, and medical professionals

Slrconsulting

MA LSP

Agawam, MA · On-site

$160K - $200K/yr

Provide technical direction and professional development guidance to junior and mid-level staff. * Promote a culture of scientific excellence, responsiveness, and strong client service. * Support ...

KeyBank

Lead Teller

West Springfield, MA · On-site

$20.50 - $25.75/hr

As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve ... professionally, and financially. * Assumes responsibility for the efficient, effective, and ...

Keybank

Lead Teller

West Springfield, MA

$18.75 - $25/hr

As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve ... professionally, and financially. * Assumes responsibility for the efficient, effective, and ...

The Nagler Group

Receptionist

West Springfield, MA · On-site

$22 - $24/hr

... professional services firm is seeking a reliable, detail-oriented Part-time Receptionist to support daily office operations and provide excellent client service. This role is ideal for someone who ...

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All JobsClient Service Professional JobsClient Service Professional Jobs in Hadley, MA

Client Service Professional information

See Hadley, MA salary details

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$25

How much do client service professional jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for client service professional in Hadley, MA is $16.40, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client service professional?

To thrive as a Client Service Professional, you need strong communication, problem-solving, and organizational skills, often supported by a background in customer service or business administration. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Empathy, patience, and the ability to remain composed under pressure are standout soft skills in this role. These skills ensure that client needs are addressed efficiently, fostering positive relationships and contributing to client satisfaction and retention.

What are some common challenges faced by client service professionals and how can they be managed effectively?

Client Service Professionals often encounter challenges such as managing high client expectations, handling multiple inquiries simultaneously, and resolving difficult situations in a timely manner. Effective communication, strong organizational skills, and the ability to remain calm under pressure are essential for overcoming these challenges. Many teams provide ongoing training and mentorship to help new hires develop these skills, and collaboration with colleagues is encouraged to share best practices and support each other in delivering excellent service.

Is client service professional a good career?

A client service professional role involves assisting customers, resolving issues, and maintaining positive relationships, which can lead to stable employment and opportunities for advancement. The career often requires strong communication skills, problem-solving abilities, and familiarity with customer management tools. It can be a good choice for individuals interested in customer interaction and service-oriented work.

What does a client service professional do?

A client service professional is responsible for assisting clients by addressing inquiries, resolving issues, and providing information about products or services. They often communicate via phone, email, or in person, and require strong communication and problem-solving skills to ensure customer satisfaction.

What cities near Hadley, MA are hiring for Client Service Professional jobs?

Cities near Hadley, MA with the most Client Service Professional job openings:

Client Service Professional jobs near you
Infographic showing various Client Service Professional job openings in Hadley, MA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,119 per year, or $16.4 per hour.

Multi-Office Leader

H&R Block

Enfield, CT • On-site

Full-time

Posted 15 days ago

Key responsibilities

  • Own consistent delivery of the consultative client experience across 4-6 assigned offices, ensuring standards are executed with discipline and consistency

  • Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience

  • Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand

H&R Block rating

5.7

Company rating: 5.7 out of 10

Based on 295 frontline employees who took The Breakroom Quiz

149th of 154 rated financial services

Job description

About the Role
The Multi-Office Leader, known internally as an Area Experience Leader, leads a portfolio of 4-6 retail offices and is responsible for delivering a consistent, high-quality client experience across every location. In this role, you'll ensure each office is ready to serve clients with excellence by setting clear expectations for consultative service, operational execution, team performance, and business results.
You'll lead and develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs, deliver expert guidance, and create a welcoming, confident experience in every office. As a visible, hands-on leader, you'll balance strategic oversight with in-office presence, using sound judgment to align priorities, strengthen execution, and support both client outcomes and business performance.
You'll also own office readiness and operational execution across your offices, including staffing, facilities, compliance, and day-to-day operations. Through strong leadership, coaching, and disciplined execution, you'll help build high-performing teams, drive consistent results, and ensure every office is prepared to deliver for clients.
Day to day, you'll...
  • Own consistent delivery of the consultative client experience across 4-6 assigned offices, ensuring standards are executed with discipline and consistency
  • Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience
  • Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office
  • Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance
  • Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution
  • Identify patterns across offices, proactively address performance gaps, and develop bench strength and high-potential talent
  • Own revenue, growth, operational performance, and business outcomes across assigned offices
  • Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention
  • Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery
  • Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand

Required Qualifications
  • Bachelor's degree in a related field or equivalent experience
  • 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes
  • Strong client-centric mindset with experience delivering consultative client experience
  • Strong leadership capability with proven ability to coach, develop, and hold teams accountable
  • Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations, including labor management
  • Experience leading through change, including adoption of new processes and ways of working
  • Ability to exercise independent judgment and prioritize competing demands across multiple locations
  • Experience managing or partnering in operational areas such as facilities, staffing, or compliance
  • Strong communication and problem-solving skills, including handling client escalations and complex issues
  • Ability to interpret data, identify trends, and translate insights into action
  • Ability to climb ladders and lift, carry, and move boxes, supplies, equipment and other materials weighing up to 20 pounds in support of office readiness, setup, maintenance, and operational activities, with or without reasonable accommodation
  • Ability to travel frequently in-day, with minimal overnight travel, between assigned offices to maintain consistent in-person presence across multiple office locations
  • Ability to work a schedule that aligns with operational hours across assigned locations, including evenings, weekends, and Saturdays as needed to meet business demands

Preferred Qualifications
  • Experience with seasonal workforce planning, hiring, and readiness execution
  • Experience partnering cross-functionally including operations, facilities, talent acquisition, and analytics
  • Experience with office readiness, facilities, coordination, or operational infrastructure across multiple locations

Why work for us
At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we've led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

What H&R Block employees say

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Benefits

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About H&R Block

Sourced by ZipRecruiter

H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world. We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.

Industry

Accounting services, it services and finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Kansas City, MO, US

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