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Client Service Manager Jobs in Boston, MA (NOW HIRING)

Gallagher

Client Service Manager

Westborough, MA

Overview At Gallagher, we're looking for a Client Service Manager to join our Commercial team. In this role, you'll work closely with clients and colleagues to provide exceptional service and deliver ...

Gallagher

Client Service Manager

Westborough, MA · On-site

$63K - $106K/yr

Overview At Gallagher, we're looking for a Client Service Manager to join our Commercial team. In this role, you'll work closely with clients and colleagues to provide exceptional service and deliver ...

Gallagher

Client Service Manager II

Reading, MA

The Branch Client Service Manager II directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving ...

Gallagher

Client Service Manager II

Lowell, MA · Remote

Overview At Gallagher, we're looking for a Client Service Manager to join our Commercial team. In this role, you'll work closely with clients and colleagues to provide exceptional service and deliver ...

Innovetive Petcare

Client Service Supervisor

Melrose, MA · On-site

$24 - $27/hr

Position Overview The Front Desk Manager is responsible for managing the day-to-day operations of the reception area while leading the client care team to deliver exceptional service. This role ...

Innovetive PetCare

Client Service Supervisor

Melrose, MA · On-site

$24 - $27/hr

The Front Desk Manager is responsible for managing the day-to-day operations of the reception area while leading the client care team to deliver exceptional service. This role ensures smooth front ...

Vodia Ventures

Client Service Associate

Boston, MA · On-site

$70K - $90K/yr

Client Service Associate Robertson Stephens Wealth Management is a national wealth management firm with locations in San Francisco, Marin County, Menlo Park, Santa Rosa, Pasadena, San Ramon ...

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Client Service Manager information

See Boston, MA salary details

$26.6K

$63K

$109.7K

How much do client service manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for client service manager in Boston, MA is $63,006.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $76,000.00 per year, depending on experience, location, and employer.

What is a client service manager?

Client Service Managers are professionals responsible for maintaining strong relationships with clients and ensuring their needs are met by the company’s products or services. They serve as the primary point of contact between clients and the organization, handling client inquiries, resolving issues, and coordinating with internal teams to deliver solutions. Their main goal is to ensure client satisfaction, retention, and loyalty. Client Service Managers often analyze feedback, monitor service quality, and help identify opportunities for growth within their accounts.

How does a client service manager typically collaborate with other departments to ensure client satisfaction?

Client Service Managers work closely with sales, product, and operations teams to address client needs and resolve issues efficiently. They often act as a communication bridge, relaying client feedback and coordinating solutions or improvements. Regular meetings and updates with internal teams help ensure that all client requirements are met and expectations are managed effectively. This cross-functional collaboration is key to delivering a seamless client experience and maintaining long-term relationships.

What are the key skills and qualifications needed to thrive as a client service manager, and why are they important?

To thrive as a Client Service Manager, you need strong customer service expertise, problem-solving abilities, and a bachelor's degree in business or a related field. Familiarity with CRM software, project management tools, and sometimes industry-specific certifications are typically required. Excellent communication, leadership, and conflict-resolution skills help build lasting client relationships and guide teams effectively. These skills ensure high client satisfaction, efficient service delivery, and long-term business growth.

What is the difference between Client Service Manager vs Customer Support Manager?

AspectClient Service ManagerCustomer Support Manager
CredentialsRelevant experience in client relations, possibly certifications in customer service or account managementExperience in customer support, technical knowledge may be beneficial
Work EnvironmentTypically in client-facing roles, managing key accounts, and building long-term relationshipsOften in call centers or support teams, handling inquiries and troubleshooting
Employer & IndustryFinancial services, consulting, B2B companiesRetail, tech, telecommunications, service industries

While both roles focus on customer interactions, a Client Service Manager primarily manages ongoing client relationships and strategic accounts, whereas a Customer Support Manager handles day-to-day support inquiries and technical issues. The roles overlap in customer communication but differ in scope and focus.

How much do client service managers make in the US?

Client Service Managers in the US typically earn an average salary of around $60,000 to $85,000 per year, depending on experience, location, and industry. Salaries can vary widely, with those in larger companies or metropolitan areas often earning more, and additional compensation may include bonuses and benefits.

What are the most commonly searched types of Client Service jobs in Boston, MA?

The most popular types of Client Service jobs in Boston, MA are:

What are popular job titles related to Client Service Manager jobs in Boston, MA?

For Client Service Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Client Service Manager jobs in Boston, MA look for?

The top searched job categories for Client Service Manager jobs in Boston, MA are:

Client Service Manager jobs near you
Infographic showing various Client Service Manager job openings in Boston, MA as of August 2026, with employment types broken down into 95% Full Time, and 5% Temporary. Highlights an 100% In-person job distribution, with an average salary of $63,006 per year, or $30.3 per hour.

Client Service Manager

Westborough, MA

Gallagher
Insurance Services • 10K+ employees

7.6

Company rating: 7.6 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

211th of 311 rated insurance

Good employer

Recommended by parents

Respectful managers

Learn more about Gallagherexternal

Full-time

Re-posted 2 days ago

Job description

Introduction
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
 

Overview

At Gallagher, we’re looking for a Client Service Manager to join our Commercial team. In this role, you’ll work closely with clients and colleagues to provide exceptional service and deliver tailored insurance solutions. You’ll help build strong relationships, solve challenges, and ensure every interaction both internally and externally adds value. This is your opportunity to grow your career while making a meaningful impact.


How you'll make an impact

You’ll play a key role in supporting and leading efforts to deliver high-quality solutions to our clients. From managing renewals to mentoring team members, you’ll help ensure client needs are met and compliance standards are upheld.
Here’s what you’ll do:

  • Manage the renewal process by gathering client information, analyzing their needs, and helping deliver timely, tailored solutions
  • Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage
  • Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction
  • Help your team address client risk management needs through consultative conversations and personalized strategies
  • Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional growth
  • Conduct regular audits to ensure compliance with regulations and maintain high service standards.
    Maintain accurate and up-to-date client and policy data using Gallagher’s systems.
    Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
    Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

About You

Here’s what you’ll bring to the role:

  • Bachelor's degree with a minimum of 3+ years Client service and/or claims management experience

OR-

  • High School degree/GED with a minimum 8+ years client service and/or claims management experience.
  • A Property and Casualty Insurance License.
  • Proficiency in Microsoft Office.
  • A desire to build relationships and deliver results.
  • Adaptability and resilience in managing shifting priorities.
  • A collaborative mindset to work with teams across Gallagher.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being 
  • Career development opportunities and ongoing learning 
  • A collaborative, people-first culture with accessible leadership 
  • The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Qualifications:

Here’s what you’ll bring to the role:

  • Bachelor's degree with a minimum of 3+ years Client service and/or claims management experience

OR-

  • High School degree/GED with a minimum 8+ years client service and/or claims management experience.
  • A Property and Casualty Insurance License.
  • Proficiency in Microsoft Office.
  • A desire to build relationships and deliver results.
  • Adaptability and resilience in managing shifting priorities.
  • A collaborative mindset to work with teams across Gallagher.
Education:UNAVAILABLEEmployment Type: FULL_TIME

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