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Client Service Manager Jobs in Boston, MA (NOW HIRING)

GardaWorld

Client Services Manager

Boston, MA · On-site

$70K/yr

As a Security Client Services Manager, you'll be the trusted link between our clients and our ... In this role, you'll champion service quality, strengthen client relationships, and help drive ...

Partners Capital

Client Service Associate

Boston, MA · On-site

$15.75 - $21.75/hr

With $75B+ in assets under management, the firm constructs customized investment portfolios for its ... Position Description The Client Service Associate located in Boston will support and work closely ...

Partners Capital

Client Service Associate

Boston, MA · On-site

$15.75 - $21.75/hr

With $75B+ in assets under management, the firm constructs customized investment portfolios for its ... Position Description The Client Service Associate located in Boston will support and work closely ...

Zelis

Client Service Specialist

Boston, MA · On-site

$18.50 - $24.50/hr

Client Service Specialist (CSS) The Client Service Specialist (CSS) directly supports healthcare ... This role requires strong project management and technical skills to implement solutions across the ...

Zelis

Client Service Specialist

Boston, MA

$18.50 - $24.50/hr

Position Overview The Client Service Specialist (CSS) directly supports healthcare payers, leading ... This role requires strong project management and technical skills to implement solutions across the ...

Squaremouth

Client Service Associat

Wilmington, MA · On-site

Assistant Account Manager Join our Commercial Lines team in our Wilmington, MA office on a hybrid work schedule. Overview Responsible for supporting Account Managers on all aspects of client service ...

New

HUB International

Client Service Associat

Wilmington, MA · On-site

$20.44 - $30.77/hr

SPECIFIC RESPONSIBILITIES : * Assist the CRM in client retention and building relationships with ... Implement and coordinate value added services offered to client (ThinkHR, Choosewell, etc ...

New

Hire Talent

Senior Client Service Representative

Boston, MA · On-site

$21 - $28.75/hr

This role is responsible for delivering exceptional client service, managing inquiries, supporting operational processes, and helping ensure client satisfaction across fund accounting, administration ...

HUB

Client Service Associat

Wilmington, MA · Hybrid

$20.44 - $30.77/hr

SPECIFIC RESPONSIBILITIES : * Assist the CRM in client retention and building relationships with ... Implement and coordinate value added services offered to client (ThinkHR, Choosewell, etc ...

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All JobsClient Service JobsClient Service Manager JobsClient Service Manager Jobs in Boston, MA

Client Service Manager information

See Boston, MA salary details

$26.6K

$63K

$109.7K

How much do client service manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for client service manager in Boston, MA is $63,006.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $76,000.00 per year, depending on experience, location, and employer.

What is a client service manager?

Client Service Managers are professionals responsible for maintaining strong relationships with clients and ensuring their needs are met by the company’s products or services. They serve as the primary point of contact between clients and the organization, handling client inquiries, resolving issues, and coordinating with internal teams to deliver solutions. Their main goal is to ensure client satisfaction, retention, and loyalty. Client Service Managers often analyze feedback, monitor service quality, and help identify opportunities for growth within their accounts.

What are the key skills and qualifications needed to thrive as a client service manager, and why are they important?

To thrive as a Client Service Manager, you need strong customer service expertise, problem-solving abilities, and a bachelor's degree in business or a related field. Familiarity with CRM software, project management tools, and sometimes industry-specific certifications are typically required. Excellent communication, leadership, and conflict-resolution skills help build lasting client relationships and guide teams effectively. These skills ensure high client satisfaction, efficient service delivery, and long-term business growth.

How does a client service manager typically collaborate with other departments to ensure client satisfaction?

Client Service Managers work closely with sales, product, and operations teams to address client needs and resolve issues efficiently. They often act as a communication bridge, relaying client feedback and coordinating solutions or improvements. Regular meetings and updates with internal teams help ensure that all client requirements are met and expectations are managed effectively. This cross-functional collaboration is key to delivering a seamless client experience and maintaining long-term relationships.

What is the difference between Client Service Manager vs Customer Support Manager?

AspectClient Service ManagerCustomer Support Manager
CredentialsRelevant experience in client relations, possibly certifications in customer service or account managementExperience in customer support, technical knowledge may be beneficial
Work EnvironmentTypically in client-facing roles, managing key accounts, and building long-term relationshipsOften in call centers or support teams, handling inquiries and troubleshooting
Employer & IndustryFinancial services, consulting, B2B companiesRetail, tech, telecommunications, service industries

While both roles focus on customer interactions, a Client Service Manager primarily manages ongoing client relationships and strategic accounts, whereas a Customer Support Manager handles day-to-day support inquiries and technical issues. The roles overlap in customer communication but differ in scope and focus.

What are the most commonly searched types of Client Service jobs in Boston, MA?

The most popular types of Client Service jobs in Boston, MA are:

What are popular job titles related to Client Service Manager jobs in Boston, MA?

For Client Service Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Client Service Manager jobs in Boston, MA look for?

The top searched job categories for Client Service Manager jobs in Boston, MA are:

Client Service Manager jobs near you
Infographic showing various Client Service Manager job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $61,129 per year, or $29.4 per hour.

Senior Associate, Client Service

Partners Capital

Boston, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

The Senior Associate, Client Service located in Boston will support and work closely with senior members of the Client Service Team in coordinating the portfolio operations for a range of clients. Primary responsibilities will center on the implementation of client investment strategies (execution), assisting with portfolio reporting/invoicing, and providing exception support to the Investment Team.
The candidate will be an integral member of the global Operations team and will report directly to a manager on the Client Service Team. The role has a wide-ranging responsibility and involves working with the Operations and Investment teams across all offices. The candidate should be hardworking and must be able to interact with colleagues and third parties, prioritizing and completing multiple tasks and meeting key investment and reporting deadlines. Additionally, over time this role may develop into a client facing position and thus a strong candidate will be comfortable interacting with clients in a professional manner.
The company has a "small business" atmosphere and attitude. The successful applicant should be ready for wide-ranging responsibilities in multiple areas and will be expected to be flexible and willing to do whatever it takes to contribute to the firm's continued success.
Client Account Management:
  • Support the Client Service Managers and Investment Teams responsible for managing client relationships
  • Draft client correspondence for review and send out (e.g. client requests, capital calls, statements)
  • Monitor client cash and securities accounts by closely managing relationships with external stakeholders (e.g. custodians, trustees, other third-parties)
  • Maintain the Client Relationship Management (CRM) system and update documentation records, specifically around AML/KYC
  • Prioritize and complete a range of client requests by collaborating effectively across internal teams

Client Investment Execution & Reporting:
  • Grasp a detailed understanding of alternative investment products, with specific attention paid to the terms of the funds (e.g. fee classes, minimums, fund notice periods, gates, lock up periods)
  • Collaborate closely with the Investment Team and other internal stakeholders around execution plans
  • Prepare and review accurate trade instructions and documentation for alternative investment execution, wire transfers, and cash management (e.g. subscription/redemption documents)
  • Coordinate execution of client brokerage transactions and cash funding obligations (e.g. capital calls)
  • Liaise directly with custodians and fund administrators to process investment instructions and resolve queries to ensure trades are placed and settled in a timely manner
  • Ensure all transactions are recorded and tracked accurately using in-house systems
  • Review client monthly "flash" reports, quarterly performance statements, and invoices for accuracy
  • Support the Investment Team by updating client balance sheets, client presentations, meeting materials and other client correspondence
  • Provide support to clients and their stakeholders on audit and tax processes

Process Improvements:
  • Assist in identifying and implementing client service process improvements initiatives
  • Develop a deep understanding of processes and middle and back-office portfolio management systems
  • Responsible for ensuring all information security processes, policies and procedures are adhered to and any issues or concerns are raised with the Cyber Security team
  • Ensure full compliance with all local data protection regulations and privacy controls, and any related issues are raised via the appropriate channels

Key responsibilities will be regularly assessed and are subject to change from time to time based on the needs of the business. The individual may be required to work overtime as needed.
Additional responsibilities include:
  • Responsible for ensuring all information security processes, policies and procedures are adhered to and any issues or concerns are raised with the Cyber Security team
  • Ensure full compliance with all local data protection regulations and privacy controls, and any related issues are raised via the appropriate channels

Qualifications / Attributes
The ideal candidate will have strong attention to detail, problem-solving skills, and ability to multi-task in a fast-paced environment. The candidate must possess an outstanding track record of accomplishments and strong interpersonal, communication, and client service skills.
  • Prior work experience (5+ years). Investment operations experience is preferred, but not required
  • Undergraduate degree (any field). Strong GPA and SAT scores
  • High degree of attention to detail and experience inputting and reviewing large sets of data
  • Proficiency using Microsoft Office, particularly Excel/PowerPoint/Outlook
  • Articulate self-starter with strong analytical and organizational skills
  • Ability to multi-task and prioritize daily workloads while working efficiently and accurately
  • High degree of integrity and professionalism with strong interpersonal and communication skills
  • Team player who is willing to do whatever it takes to contribute to the success of the business
  • Comfortable receiving and providing feedback from/to direct manager and Partners

Benefits and Compensation
Partners Capital is committed to being a great place to work. We are focused both on wellbeing and professional growth. You can expect professional development and career progression opportunities, competitive compensation, exceptional benefits, and a flexible "results-focused" working model. Our benefits package includes medical, dental, and vision insurance, short and long-term disability insurance, life insurance, flexible spending accounts, commuter benefits, paid time off and a 401(k) plan with employer matching. The Firm also supports global philanthropy via a charity program and volunteer day. In addition, we champion a variety of wellness and social events. We also support the pursuit of professional certifications such as the Chartered Financial Analyst (CFA), Chartered Alternative Investment Analyst (CAIA), etc.
Massachusetts requires Partners Capital to include a reasonable estimate of the base salary range for this role. This base salary range is specific to individuals applying to work in our Boston office and takes into account a number of factors. A reasonable estimate of the base salary range for this role in Massachusetts is $75,000 to $115,000. The base salary offered will be determined on factors such as experience, skills, training, certifications, and education. Decisions will be determined on a case-by-case basis.
The base salary is one element of our competitive compensation package. In addition to the base salary, this position may be eligible for performance-based incentives and our profit share program.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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