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Client Service Executive Jobs in Boston, MA (NOW HIRING)

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How much do client service executive jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for client service executive in Boston, MA is $33.30, according to ZipRecruiter salary data. Most workers in this role earn between $23.51 and $42.31 per hour, depending on experience, location, and employer.

What does a client service executive do?

A client service executive is responsible for managing client relationships, addressing inquiries, resolving issues, and ensuring customer satisfaction. They often communicate via phone, email, or in person, and may use CRM software to track interactions and service requests.

What are the most commonly searched types of Client Service jobs in Boston, MA?

The most popular types of Client Service jobs in Boston, MA are:

What cities near Boston, MA are hiring for Client Service Executive jobs?

Cities near Boston, MA with the most Client Service Executive job openings:

Client Service Executive jobs near you
Infographic showing various Client Service Executive job openings in Boston, MA as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $69,262 per year, or $33.3 per hour.

Senior Vice President, Client Service Executive

Boston, MA • On-site

BNY
10K+ employees
Learn more about BNYexternal

Other

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Senior Vice President, Client Service Executive

We're seeking a future team member for the role of Senior Vice President, Client Service Executive to join our Client Services team. This role can be based in Pittsburgh, PA or Boston, MA.

In this role, you'll make an impact in the following ways:

  • Serves as a senior point of contact to major clients on moderately complex service issues and assists in developing strategy to deliver world-class client service across products or platforms.
  • Collaborates with clients and influences internal stakeholders to align client needs with BNY's commercial strategy.
  • Proactively partners with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and opportunities.
  • Ensures exceptional service meets client expectations across all products and services.
  • Drive and manage end to end client service delivery model for Major clients; to include participation developing the strategy to align client needs and monitor client satisfaction.
  • Work with Major clients to resolve moderately complex issues across products or platforms; manage issues / incidents (reactive) and act as the central point of contact with internal partners, as needed (Operations, Client Coverage, Product, and Technology).
  • Monitor and ensure execution of service commitments and evolve the client service model in partnership with key counterparts (e.g., SLA evolution and changes).
  • Leveraging a deep understanding of clients' business; identify opportunities to make it easier for clients to engage with us and opportunities for continuous service improvement, including digital adoption to foster the overall culture.
  • Foster client growth by identifying opportunities for their success - resulting in protecting revenue of existing clients and identifying opportunities to support Client Coverage via service-led sales.
  • Drive outcomes through influence and act as the central point of contact across key business partners throughout the organization.
  • Consult on and participate in client service activities related to sales support, including creation of RFPs and client visits.
  • Will attend conferences, seminars, and may have speaking engagements at industry events and represent BNY.

To be successful in this role, we're seeking the following:

  • Bachelor's degree or the equivalent combination of education and experience is required with an MBA preferred.
  • 7-10 years of total work experience in an operational area and/or client services preferred.

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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