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Client Service Manager Jobs in Pennsylvania (NOW HIRING)

SPS North America

Client Service Manager

Pittsburgh, PA · On-site

$80K - $90K/yr

Client Service Manager Pittsburgh On-site The Client Service Manager (Lockbox)) is responsible for overseeing on-site operations, leading teams, and serving as the primary point of contact for the ...

SPS North America

Client Service Manager

Pittsburgh, PA · On-site

$80K - $90K/yr

Client Service Manager ???? Pittsburgh On-site The Client Service Manager (Lockbox)) is responsible for overseeing on-site operations, leading teams, and serving as the primary point of contact for ...

Gallagher

Client Service Manager

Pittsburgh, PA · On-site

Overview At Gallagher, we're looking for a Client Service Manager to join our Commercial team. In this role, you'll work closely with clients and colleagues to provide exceptional service and deliver ...

Talently

Client Services Manager

York, PA · On-site

Client Service Manager-Commercial Lines Location: Hybrid - York, Pennsylvania, United States (3 Days, Onsite) Salary: $60,000-$80,000 + Bonus Skills: Commercial Lines, Insurance, Customer Service ...

US Bank

Custody Client Service Manger

Philadelphia, PA · On-site

$16.75 - $18.50/hr

Global Fund Custody Client Service Managers are viewed as trusted advisors and we work with our clients to continually assess the rapidly changing business environment to provide expertise and ...

Certerra

Technical Sales Engineer

Mckeesport, PA · On-site

$80K - $110K/yr

Manage multiple client projects while providing timely status updates. * Follow up on proposals and identify opportunities for additional testing and engineering services. * Maintain accurate project ...

New

AccentCare

Client Service Coordinator

Pottsville, PA · On-site

$16.50 - $21.50/hr

... Client Service Manager • Functions as liaison for Field Supervisors in communication with payer Case Management teams • Supports recruiting and onboarding needs of team • Responsible for ...

New

AccentCare

Client Service Coordinator

Wyomissing, PA · On-site

$18 - $20/hr

... Client Service Manager • Functions as liaison for Field Supervisors in communication with payer Case Management teams • Supports recruiting and onboarding needs of team • Responsible for ...

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Client Service Manager information

See Pennsylvania salary details

$24.6K

$58.1K

$101.2K

How much do client service manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for client service manager in Pennsylvania is $58,138.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $70,200.00 per year, depending on experience, location, and employer.

What is a client service manager?

Client Service Managers are professionals responsible for maintaining strong relationships with clients and ensuring their needs are met by the company’s products or services. They serve as the primary point of contact between clients and the organization, handling client inquiries, resolving issues, and coordinating with internal teams to deliver solutions. Their main goal is to ensure client satisfaction, retention, and loyalty. Client Service Managers often analyze feedback, monitor service quality, and help identify opportunities for growth within their accounts.

How does a client service manager typically collaborate with other departments to ensure client satisfaction?

Client Service Managers work closely with sales, product, and operations teams to address client needs and resolve issues efficiently. They often act as a communication bridge, relaying client feedback and coordinating solutions or improvements. Regular meetings and updates with internal teams help ensure that all client requirements are met and expectations are managed effectively. This cross-functional collaboration is key to delivering a seamless client experience and maintaining long-term relationships.

What are the key skills and qualifications needed to thrive as a client service manager, and why are they important?

To thrive as a Client Service Manager, you need strong customer service expertise, problem-solving abilities, and a bachelor's degree in business or a related field. Familiarity with CRM software, project management tools, and sometimes industry-specific certifications are typically required. Excellent communication, leadership, and conflict-resolution skills help build lasting client relationships and guide teams effectively. These skills ensure high client satisfaction, efficient service delivery, and long-term business growth.

What is the difference between Client Service Manager vs Customer Support Manager?

AspectClient Service ManagerCustomer Support Manager
CredentialsRelevant experience in client relations, possibly certifications in customer service or account managementExperience in customer support, technical knowledge may be beneficial
Work EnvironmentTypically in client-facing roles, managing key accounts, and building long-term relationshipsOften in call centers or support teams, handling inquiries and troubleshooting
Employer & IndustryFinancial services, consulting, B2B companiesRetail, tech, telecommunications, service industries

While both roles focus on customer interactions, a Client Service Manager primarily manages ongoing client relationships and strategic accounts, whereas a Customer Support Manager handles day-to-day support inquiries and technical issues. The roles overlap in customer communication but differ in scope and focus.

How much do client service managers make in the US?

Client Service Managers in the US typically earn an average salary of around $60,000 to $85,000 per year, depending on experience, location, and industry. Salaries can vary widely, with those in larger companies or metropolitan areas often earning more, and additional compensation may include bonuses and benefits.

What are the most commonly searched types of Client Service jobs in Pennsylvania?

The most popular types of Client Service jobs in Pennsylvania are:

What are popular job titles related to Client Service Manager jobs in Pennsylvania?

For Client Service Manager jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Client Service Manager jobs in Pennsylvania look for?

The top searched job categories for Client Service Manager jobs in Pennsylvania are:

Client Service Manager jobs near you
Infographic showing various Client Service Manager job openings in Pennsylvania as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $58,138 per year, or $28 per hour.

Client Service Manager

Pittsburgh, PA • On-site

SPS North America
See more jobs at SPS North Americaexternal

Full-time

Re-posted 18 days ago

Job description

Client Service Manager

Pittsburgh
On-site

The Client Service Manager (Lockbox)) is responsible for overseeing on-site operations, leading teams, and serving as the primary point of contact for the client. This role ensures exceptional service delivery, strong client relationships, operational efficiency, and compliance with company policies and contractual requirements.
The Client Service Manager (Lockbox) will play a crucial role in ensuring the smooth and efficient operation of lockbox processing, driving continuous improvement, and maintaining strong client and vendor relationships

What You'll Do:
  • Lead and manage daily lockbox processing activities
  • Responsible for achieving contractual business results
  • Provide leadership over daily production results
  • Tracking programs to monitor departmental goals and provide trend analysis to management
  • Ensure adherence to company quality standards and continuous improvement initiatives
  • Hold weekly team meetings/Huddles
  • Enable Change - Takes action to drive change and innovation that will transform our business
  • Takes personal ownership to deliver results. Empowers and trusts others in decision making
  • Succession planning is critical to success
  • Lead by example

Team Leadership:

  • Responsible for evaluating and improving employee performance to foster a high-performing team
  • Manage individual and departmental goals
  • Provides coaching and development to supervisors and their team members
  • Hold the group accountable to operations goals

Continuous Improvement:

  • Ensures that required system performance, turnaround time, and service levels are achieved
  • Act as an escalation point for the Client Service team

 Client Service:

  • Ensures that required system performance, turnaround time, and service levels are achieved
  • Act as an escalation point for the Client Service team
  • Standard Operating Procedures:
  • Maintain/update comprehensive process documentation to support operational transparency and consistency

Incident Reporting:

  • Handle incident reporting, including root cause analysis, to ensure timely and effective resolution of issues

Testing and Analysis:

  • Conduct regression testing to ensure system stability post-change.
What We're Looking For:
  • High School Diploma or equivalent required.
  • 5+ years of experience in operations management and client relationship management.
  • Previous experience leading teams of 5-10 employees or more.
  • Strong computer skills and business acumen.
  • Experience in a service-driven or facilities management environment is preferred.
Success in This Role

A successful Client Service Manager consistently delivers outstanding client experiences, achieves operational and financial goals, develops high-performing teams, and ensures all contractual service expectations are met or exceeded.


Travel: Some local travel is required for this position. Approximately up to 25%.   
Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

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