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Client Service Manager Jobs in Pennsylvania (NOW HIRING)

SPS North America

Client Service Manager

Pittsburgh, PA · On-site

$80K - $90K/yr

Client Service Manager Pittsburgh On-site The Client Service Manager (Lockbox)) is responsible for overseeing on-site operations, leading teams, and serving as the primary point of contact for the ...

Gallagher

Client Service Manager

Pittsburgh, PA · On-site

Overview At Gallagher, we're looking for a Client Service Manager to join our Commercial team. In this role, you'll work closely with clients and colleagues to provide exceptional service and deliver ...

Stantec

Client Service Manager

Philadelphia, PA · On-site

Stantec Consulting Services Inc., Client Service Manager (Multiple Positions), Philadelphia, PA. Oversee and support multiple water, wastewater, and stormwater projects within budget and on schedule.

Stantec

Client Service Manager

Philadelphia, PA · On-site

Stantec Consulting Services Inc., Client Service Manager (Multiple Positions), Philadelphia, PA. Oversee and support multiple water, wastewater, and stormwater projects within budget and on schedule.

IQVIA

Client Service Manager, Large Pharma

Wayne, PA · On-site

Client Service Manager, Large Pharma TheClient Service Managerplaysan importantrolein supporting IQVIA's largest pharmaceutical clients by ensuring strong operational execution, commercial ...

New

BNY

Vice President, Client Service Manager

Pittsburgh, PA · On-site

$134K - $172K/yr

We're seeking a future team member for the role of VP, Client Service Manager to join our Global Payments & Trade team. This role is located in Lake Mary, FL or Pittsburgh, PA. Serve as senior SME ...

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All JobsClient Service JobsClient Service Manager JobsClient Service Manager Jobs in Pennsylvania

Client Service Manager information

See Pennsylvania salary details

$24.6K

$58.1K

$101.2K

How much do client service manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for client service manager in Pennsylvania is $58,138.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $70,200.00 per year, depending on experience, location, and employer.

What is a client service manager?

Client Service Managers are professionals responsible for maintaining strong relationships with clients and ensuring their needs are met by the company’s products or services. They serve as the primary point of contact between clients and the organization, handling client inquiries, resolving issues, and coordinating with internal teams to deliver solutions. Their main goal is to ensure client satisfaction, retention, and loyalty. Client Service Managers often analyze feedback, monitor service quality, and help identify opportunities for growth within their accounts.

What are the key skills and qualifications needed to thrive as a client service manager, and why are they important?

To thrive as a Client Service Manager, you need strong customer service expertise, problem-solving abilities, and a bachelor's degree in business or a related field. Familiarity with CRM software, project management tools, and sometimes industry-specific certifications are typically required. Excellent communication, leadership, and conflict-resolution skills help build lasting client relationships and guide teams effectively. These skills ensure high client satisfaction, efficient service delivery, and long-term business growth.

How does a client service manager typically collaborate with other departments to ensure client satisfaction?

Client Service Managers work closely with sales, product, and operations teams to address client needs and resolve issues efficiently. They often act as a communication bridge, relaying client feedback and coordinating solutions or improvements. Regular meetings and updates with internal teams help ensure that all client requirements are met and expectations are managed effectively. This cross-functional collaboration is key to delivering a seamless client experience and maintaining long-term relationships.

What is the difference between Client Service Manager vs Customer Support Manager?

AspectClient Service ManagerCustomer Support Manager
CredentialsRelevant experience in client relations, possibly certifications in customer service or account managementExperience in customer support, technical knowledge may be beneficial
Work EnvironmentTypically in client-facing roles, managing key accounts, and building long-term relationshipsOften in call centers or support teams, handling inquiries and troubleshooting
Employer & IndustryFinancial services, consulting, B2B companiesRetail, tech, telecommunications, service industries

While both roles focus on customer interactions, a Client Service Manager primarily manages ongoing client relationships and strategic accounts, whereas a Customer Support Manager handles day-to-day support inquiries and technical issues. The roles overlap in customer communication but differ in scope and focus.

What are the most commonly searched types of Client Service jobs in Pennsylvania? The most popular types of Client Service jobs in Pennsylvania are:
What are popular job titles related to Client Service Manager jobs in Pennsylvania? For Client Service Manager jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Client Service Manager jobs in Pennsylvania look for? The top searched job categories for Client Service Manager jobs in Pennsylvania are:
Client Service Manager jobs near you
Infographic showing various Client Service Manager job openings in Pennsylvania as of August 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 100% In-person job distribution, with an average salary of $58,138 per year, or $28 per hour.

Client Service Manager

365 Health Services

Philadelphia, PA • On-site

Full-time

Re-posted 4 days ago

Job description

A. BASIC PURPOSE:
The Client Service Manager sources, screens, hires and retains qualified healthcare professionals to
meet the office's business needs. The Client Service Manager develops relationships with clients,
consumers and referral sources to determine existing needs, successful placements, and additional
business opportunities. The Client Service Manager is responsible for building a network of qualified
candidates, evaluating skills in relation to the position requirement, negotiating compensation,
overseeing completion of on-boarding requirements, and managing active direct care workers. The Client
Service Manager is expected to be knowledgeable of industry trends globally and within their market
segment to identify top accounts, forecast opportunities, and consult with candidates. They are also
expected to share best practices, and maintain and develop relationships within the industry to foster
stronger business relations.
B. PRIMARY RESPONSIBILITIES:
1. Develops and executes recruitment strategies to attract, screen and hire quality healthcare
professionals who meet the office's immediate and projected needs.
2. Utilizes various recruitment tools and methods to source and attract a pool of qualified and
diverse candidates.
3. Responsible for on-call duties during non-business hours and weekends as needed.
4. Matches and evaluates candidate skills to client and consumer needs through screening and
interviewing.
5. Completes necessary reference checks on candidate's background and work experience.
6. Ensures candidates meet required hiring standards for 365 Health Services and applicable
contracts.
7. Negotiates salary and terms and conditions of employment with candidates.
8. Schedules direct care workers and field staff for initial placement and ongoing assignments.
9. Manages direct care workers and field staff while on assignment: assessing and investigating
direct care worker as well as field staff concerns and issues, and provides performance coaching,
counseling and disciplinary action when appropriate.
10. Maintains regular contact and develops relationships with active clients, consumers and referral
sources to identify current staffing needs and requirements, projected openings, and potential
new business opportunities.
11. Ensures client, consumer and referral source expectations are understood and met while
addressing and resolving concerns relative to customer service, caregiver or field staff
performance.
12. Documents candidate, direct care worker, field staff and client correspondence and activities
within the system of record.
13. Incorporates direct care worker and field staff retention strategy into daily routine.
14. Responsible for learning all functionalities and operations of the branch office.
15. Adheres to and promotes company policies and procedures.
16. Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals,
and business development leads.
17. Ensures confidentiality of all consumer records and personnel files in accordance with agency
and HIPAA guidelines.

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