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Client Service Manager Jobs in Pennsylvania (NOW HIRING)

ASCENSUS

MEP/PEP Client Service Manager

Philadelphia, PA · On-site

$60/hr

Manages and nurtures relationships with qualified defined contribution retirement plans using our ... Provides client support and customer service for daily client inquiries through both verbal and ...

SGS

Client Service Supervisor

Harrisburg, PA · On-site

... Management System is maintained in accordance with the ISO 17025 standards * Navigate complex ... in Client Service or Laboratory Operations Required * Effective problem prevention and problem ...

BNY

Specialist, Client Service Management

Philadelphia, PA · On-site

$17.25 - $22.75/hr

Job Title Specialist, Client Service Management We're seeking a future team member for the role of Specialist, Client Service Management to join our Wealth Management team. This role is located in ...

Glenmede

OCIO Client Service

Philadelphia, PA · On-site

Manage designated client relationships and support senior executives in delivering integrated philanthropic advice and solutions to foundation, endowment, charitable trust, and other nonprofit ...

BNY

Specialist, Client Service Management II

Berwyn, PA · On-site

$16.25 - $21.50/hr

Specialist, Client Service Management II (Money Manager Data Team) We're seeking a future team ... Configure and coordinate the Manager Onboarding process, including: updating internal systems ...

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Showing results 21-40

All JobsClient Service JobsClient Service Manager JobsClient Service Manager Jobs in Pennsylvania

Client Service Manager information

See Pennsylvania salary details

$24.6K

$58.1K

$101.2K

How much do client service manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for client service manager in Pennsylvania is $58,138.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $70,200.00 per year, depending on experience, location, and employer.

What is a client service manager?

Client Service Managers are professionals responsible for maintaining strong relationships with clients and ensuring their needs are met by the company’s products or services. They serve as the primary point of contact between clients and the organization, handling client inquiries, resolving issues, and coordinating with internal teams to deliver solutions. Their main goal is to ensure client satisfaction, retention, and loyalty. Client Service Managers often analyze feedback, monitor service quality, and help identify opportunities for growth within their accounts.

What are the key skills and qualifications needed to thrive as a client service manager, and why are they important?

To thrive as a Client Service Manager, you need strong customer service expertise, problem-solving abilities, and a bachelor's degree in business or a related field. Familiarity with CRM software, project management tools, and sometimes industry-specific certifications are typically required. Excellent communication, leadership, and conflict-resolution skills help build lasting client relationships and guide teams effectively. These skills ensure high client satisfaction, efficient service delivery, and long-term business growth.

How does a client service manager typically collaborate with other departments to ensure client satisfaction?

Client Service Managers work closely with sales, product, and operations teams to address client needs and resolve issues efficiently. They often act as a communication bridge, relaying client feedback and coordinating solutions or improvements. Regular meetings and updates with internal teams help ensure that all client requirements are met and expectations are managed effectively. This cross-functional collaboration is key to delivering a seamless client experience and maintaining long-term relationships.

What is the difference between Client Service Manager vs Customer Support Manager?

AspectClient Service ManagerCustomer Support Manager
CredentialsRelevant experience in client relations, possibly certifications in customer service or account managementExperience in customer support, technical knowledge may be beneficial
Work EnvironmentTypically in client-facing roles, managing key accounts, and building long-term relationshipsOften in call centers or support teams, handling inquiries and troubleshooting
Employer & IndustryFinancial services, consulting, B2B companiesRetail, tech, telecommunications, service industries

While both roles focus on customer interactions, a Client Service Manager primarily manages ongoing client relationships and strategic accounts, whereas a Customer Support Manager handles day-to-day support inquiries and technical issues. The roles overlap in customer communication but differ in scope and focus.

What are the most commonly searched types of Client Service jobs in Pennsylvania? The most popular types of Client Service jobs in Pennsylvania are:
What are popular job titles related to Client Service Manager jobs in Pennsylvania? For Client Service Manager jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Client Service Manager jobs in Pennsylvania look for? The top searched job categories for Client Service Manager jobs in Pennsylvania are:
Client Service Manager jobs near you
Infographic showing various Client Service Manager job openings in Pennsylvania as of August 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 100% In-person job distribution, with an average salary of $58,138 per year, or $28 per hour.

MEP/PEP Client Service Manager

ASCENSUS

Philadelphia, PA • On-site

$60/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 22 days ago

Ascensus rating

8.2

Company rating: 8.2 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

45th of 150 rated financial services

Job description

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

Manages and nurtures relationships with qualified defined contribution retirement plans using our recordkeeping platform. Serves as the primary point of contact for assigned relationships, addresses client escalations, documents procedures, and identifies opportunities for process improvement.

ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable people with disabilities to perform these essential functions.

  • Provides client support and customer service for daily client inquiries through both verbal and written communication.

  • Demonstrates a proactive approach with assigned clients, fostering relationships to ensure client retention and satisfaction.

  • Collaborates with primary plan contacts, partners and advisors to respond to requests for specialized reports, consult on client inquiries, and research/resolve issues.

  • Excels in high-pressure, fast-paced environments.

  • Participate and engage in open knowledge sharing with colleagues.

  • Provide clear participant guidance, employer communications, retirement education sessions, and collaterals.

  • Must possess emotional intelligence and the ability to simplify complex retirement concepts to non-experts.

  • Maintain employer relationships, understand organizational needs, tailor plan frameworks, and effectively resolve escalations or service gaps.

REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATES, LICENSES, REGISTRATIONS

  • At least 3+ years of experience working in a related position in the retirement services sector

  • Proven relationship management experience

  • Demonstrated project management skills

  • Solid MS Office skills to include Excel

PREFERRED (BUT NOT REQUIRED) EDUCATION OR SKILLS FOR THIS ROLE ARE

  • Bachelor's degree in a business-related field or industry experience

  • DST experience

PROFICIENCIES

  • Diversity and Inclusion

  • Creative Problem Solver

  • Proven fiduciary judgment and ethical decision-making

  • Strong organizational skills with an ability to juggle compliance, communication, and operations

  • Tech-savvy with ability to learn and manage recordkeeping platforms

  • Confident communicator, both in writing and in-person presentations

  • Collaborative mindset and ability to work with diverse stakeholders

TRAVEL: Up to 10%

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or tasks that are required of the employee for this job. Duties, tasks and activities may change at any time with or without notice.

The national average salary range for this role $60-80k in base pay, exclusive of any bonuses and benefits.This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visitcareers.ascensus.com/#Benefits.

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

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