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Client Operations Manager Jobs in Pennsylvania (NOW HIRING)

Verisma

Hybrid- Client Operations Manager

Pittsburgh, PA · On-site

$65K - $75K/yr

Client Operations Manager Summary of Position: Under the direction of the Director of Client Operations and the general instruction of the primary Facility Contact at various facilities, the Client ...

New

Verisma

Senior Client Operations Manager

Pittsburgh, PA · On-site

$75K - $85K/yr

Senior Client Operations Manager Summary of Position: The Senior Manager, Client Operations is a senior-level operational and client leader responsible for the performance, stability, and growth of ...

BNY

Vice President, Client Operations Manager

Pittsburgh, PA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Role The Vice President, Client Operations Manager (COM) in BNY's A.M.P. Operations space is a product-specific operational leader responsible for client data management and analytics, end ...

BNY

Vice President, Client Operations Manager

Pittsburgh, PA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Role The Vice President, Client Operations Manager (COM) in BNY's A.M.P. Operations space is a product-specific operational leader responsible for client data management and analytics, end ...

BNY

Vice President, Client Operations Manager

Pittsburgh, PA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're seeking a future team member for the role of Vice President, Client Processing Manager to ... Lead initiatives to enhance client satisfaction and operational efficiency by continuously ...

BNY

Vice President, Client Operations Manager

Pittsburgh, PA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lead and manage a team of accounting professionals by demonstrating expertise in fund and client ... operational excellence within the team. * Support the career development of team members by ...

BNY

Vice President, Client Operations Manager

Pittsburgh, PA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're seeking a future team member for the role of Vice President, Client Operations Manager to join our team. This role is located in Pittsburgh, PA In this role, you'll make an impact in the ...

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All JobsClient Operations JobsClient Operations Manager JobsClient Operations Manager Jobs in Pennsylvania

Client Operations Manager information

See Pennsylvania salary details

$44.6K

$124K

$135.8K

How much do client operations manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for client operations manager in Pennsylvania is $123,974.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,300.00 and $134,300.00 per year, depending on experience, location, and employer.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring satisfaction and efficient processes. They coordinate between teams, manage client accounts, and use tools like CRM software to optimize workflows and maintain strong client relationships.

What are some common challenges faced by a client operations manager, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a client operations manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.

What are the most commonly searched types of Client Operations jobs in Pennsylvania?

The most popular types of Client Operations jobs in Pennsylvania are:

What are popular job titles related to Client Operations Manager jobs in Pennsylvania?

For Client Operations Manager jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Client Operations Manager jobs in Pennsylvania look for?

The top searched job categories for Client Operations Manager jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Client Operations Manager jobs?

Cities in Pennsylvania with the most Client Operations Manager job openings:

Client Operations Manager jobs near you
Infographic showing various Client Operations Manager job openings in Pennsylvania as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $123,974 per year, or $59.6 per hour.

Hybrid- Client Operations Manager

Verisma

Pittsburgh, PA • On-site

$65K - $75K/yr

Full-time

Posted 2 days ago

New

Verisma rating

6.2

Company rating: 6.2 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

187th of 224 rated it services

Job description

Client Operations Manager
Summary of Position:
Under the direction of the Director of Client Operations and the general instruction of the primary Facility Contact at various facilities, the Client Operations Manager is responsible for the efficient operation of assigned accounts. In addition, the Client Operations Manager will also assist in training, staffing, and providing coverage at various sites. This is not a remote position and on-site attendance at accounts is required.
Duties & Responsibilities:
  • Responsible for meeting facility revenue goals on a consistent basis
  • Answers day-to-day questions posed by clients and Release of Information Specialists (ROIS)
  • Identifies and recommends opportunities to increase productivity
  • Complies with all release of information related functions, as stipulated by service agreement.
  • Prepares weekly dashboard and month-end Operational performance reports
  • Monitors productivity and quality to ensure high customer service satisfaction
  • Assists the Director of Client Operations in the training and evaluation of ROIS staff, both onsite and remote.
  • Assists in selecting, interviewing, hiring, training and terminating of employees
  • Participates in counseling sessions of site personnel and makes disciplinary or termination recommendations, when necessary
  • Manages scheduling of onsite staff to include time off requests and payroll approval
  • Distributes work to local site personnel and assists remote supervisors with the coordination of workflow. Will be expected to provide physical coverage at various sites when workload dictates.
  • Maintains confidentiality by keeping all information seen and heard in the facility secure
  • Provides input into the review and revision of site procedure
  • Performs quality reviews and site evaluations as required by clients
  • Reviews release of information requests for validity according to applicable state or federal statutes; returns inappropriate authorizations and requests to the requester
  • Looks up medical record numbers, fills out guides and pulls medical records, when appropriate
  • Reviews the requests to determine which encounters are being requested
  • Scans and/or captures electronically, the medical record and chooses the appropriate information to be duplicated
  • Captures the appropriate pages for the requested records, when appropriate
  • Re-assembles the charts (if paper) for re-filing
  • Logs information that is being sent to the requester either manually or using company software in accordance with the facility procedure
  • Documents the release of information in the patient medical record or other means determined by the facility.
  • Calculates billing and prepares invoices, as needed
  • Certifies medical records copies, when appropriate
  • Attends all mandatory meetings and/or training sessions
  • Ensures supplies are available at designated facility
  • Submits company-related travel expense reports and original receipts to manager in a timely fashion
  • Develops and maintains strong, professional relationship/partnership with the Client management team
  • Runs reports and analyzes content to appropriately manage the operations
  • Complies with and provides guidance on Company Policies, as identified in the Company Handbook
  • Performs other appropriate duties, as assigned, to meet the needs of the department and the company

Minimum Qualifications:
  • Bachelor's Degree Preferred
  • Prior Supervisory experience
  • A valid driver's license and a history of safe driving
  • Ability to communicate effectively with clients, staff members and management.
  • Experience with medical records or healthcare, beneficial.
  • Knowledge of HIPAA privacy information standards, required.
  • Medical terminology coursework, preferred
  • RHIT certification or the ability to take and pass an ROI Certification course with a score of 85% or higher, within 90 days is required.
  • Ability to travel to various assigned accounts
  • Ability to report to work consistently with minimal unplanned schedule deviations

What Verisma employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Verisma

Sourced by ZipRecruiter

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2002

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