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Client Services Associate Jobs in Rochester, NY (NOW HIRING)

Semantix

Client Services Associate

Rochester, NY

Overview We're looking for a Client Services Associate to join our team! In this role, you'll be the main point of contact for clients, working closely with our Production team to make sure projects ...

TransPerfect

Client Services Associate

Rochester, NY

Overview We're looking for a Client Services Associate to join our team! In this role, you'll be the main point of contact for clients, working closely with our Production team to make sure projects ...

Alphabe Insight Inc

Client Service Associate

Rochester, NY · On-site

$45K - $49K/yr

We are seeking a dedicated and detail-oriented Client Service Associate to support daily client operations and ensure a high standard of service delivery. This role is ideal for individuals who excel ...

NVA

Client Services Representative

Penfield, NY · On-site

$14 - $15/hr

We are looking for a permanent part time CSR (Client Service Representative) who enjoys people AND ... Hourly $14-$15 based on experience National Veterinary Associates is a leading global pet care ...

Gallagher

Client Service Associate

Batavia, NY · On-site

$13.75 - $19/hr

Overview At Gallagher, we're looking for a Client Service Associate to join our Commercial team. In this role, you'll help clients solve challenges and deliver tailored insurance solutions. You'll ...

Gallagher

Client Service Associate

Batavia, NY · On-site

$13.75 - $19/hr

Overview At Gallagher, we're looking for a Client Service Associate to join our Commercial team. In this role, you'll help clients solve challenges and deliver tailored insurance solutions. You'll ...

Morgan Stanley

Client Service Associate

Rochester, NY · On-site

$35K/yr

Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions ...

Morgan Stanley

Client Service Associate

Rochester, NY · On-site

$35K/yr

Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions ...

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Client Services Associate information

See Rochester, NY salary details

$9

$22

$40

How much do client services associate jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for client services associate in Rochester, NY is $22.12, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.66 per hour, depending on experience, location, and employer.

What does a client service associate do?

A client service associate is responsible for assisting clients by addressing inquiries, resolving issues, and providing information about products or services. They often handle communication via phone, email, or in person, and use customer relationship management (CRM) tools to track interactions and ensure client satisfaction.

What are the key skills and qualifications needed to thrive as a Client Services Associate, and why are they important?

To thrive as a Client Services Associate, you need strong interpersonal skills, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM software, Microsoft Office Suite, and sometimes industry-specific platforms is typically required. Exceptional communication, organizational abilities, and a proactive attitude help you stand out in this client-facing role. These skills and qualities are essential for building client trust, efficiently resolving issues, and supporting overall business growth.

What Is a Client Services Associate?

A client services associate is responsible for supporting financial advisors by providing a number of sales and support functions. In this career, you are typically employed by financial or wealth management organizations. Your job duties include giving quotes to customers, keeping records of investment transactions, building customer portfolios, and handling general customer service requests. Qualifications include experience with stocks, bonds and other investments, and strong customer service and oral communication skills.

What is the difference between Client Services Associate vs Customer Support Specialist?

AspectClient Services AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreesHigh school diploma or equivalent; technical certifications optional
Work EnvironmentOffice setting, client-facing interactions, account managementCall centers, help desks, online support platforms
Employer & Industry UsageFinancial services, consulting, professional servicesRetail, tech companies, service industries
Common Search & Comparison IntentUnderstanding roles in client relationship managementAssisting customers with issues or inquiries

The main difference is that Client Services Associates focus on managing client accounts and building relationships in professional settings, while Customer Support Specialists primarily handle customer inquiries and technical issues. Both roles require strong communication skills but differ in their scope and work environment.

What jobs pay 4000 a week without a degree?

A Client Services Associate typically earns less than $4,000 weekly, but high-paying roles without a degree include sales managers, real estate brokers, and certain skilled trades like electricians or commercial pilots, which often require experience, licensing, or certifications. These roles may involve commission, bonuses, or overtime to reach that income level.

Is a CSA job stressful?

A Client Services Associate (CSA) role can be stressful due to handling customer inquiries, resolving issues, and meeting service standards. The level of stress often depends on the workload, company environment, and communication skills required, but many CSAs develop stress management skills over time.

What are some common challenges faced by Client Services Associates, and how can they be overcome?

Client Services Associates often manage multiple client accounts simultaneously, which can lead to competing priorities and tight deadlines. Effective time management and clear communication are essential for balancing these demands. Building strong relationships with clients and proactively addressing their concerns helps prevent misunderstandings and ensures satisfaction. Collaboration with internal teams, such as sales and operations, is also key to efficiently resolving client issues and delivering high-quality service.

What does a customer service associate do?

A customer service associate, often called a client services associate, handles customer inquiries, resolves issues, and provides information about products or services. They communicate via phone, email, or chat, use customer management software, and aim to ensure customer satisfaction and retention.

What does a Client Services Associate do?

A Client Services Associate acts as a key point of contact between a company and its clients, ensuring that clients receive high-quality service and support. They handle client inquiries, resolve issues, assist with account management, and coordinate with other departments to fulfill client needs. Their goal is to maintain positive client relationships and help ensure client satisfaction, often working in industries like finance, marketing, or consulting.
More about Client Services Associate jobs
What are the most commonly searched types of Client Services jobs in Rochester, NY? The most popular types of Client Services jobs in Rochester, NY are:
What are popular job titles related to Client Services Associate jobs in Rochester, NY? For Client Services Associate jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Client Services Associate jobs in Rochester, NY look for? The top searched job categories for Client Services Associate jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Client Services Associate jobs? Cities near Rochester, NY with the most Client Services Associate job openings:
Client Services Associate jobs near you

Client Services Associate

Semantix

Rochester, NY

Full-time

Posted 13 days ago

Job description

TransPerfect Is More Than Just a Job...
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Overview

We're looking for aClient Services Associateto join our team! In this role, you'll be the main point of contact for clients, working closely with our Production team to make sure projects run smoothly from start to finish. You'll help coordinate new projects, manage preflight tasks, enter key details into internal systems, and ensure everything is ready for production.

Description

  • Respond to client requests for new project initiatives through our centralized technology

  • Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests

  • Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion

  • Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team

  • Where applicable, initiate some project specifics to set the production team/individual project up for success

  • Take a proactive role in learning about clients' industry, business needs and company culture, educating the project team, and providing a high level of service

  • Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables

  • Serve as the central point of contact for and liaison between external client contact and internal production staff

  • Set and fulfill client expectations

  • Comply with all ISO regulations, processes and procedures

  • Potentially troubleshoot problem projects

  • Understand and abide by individual project instructions and effectively communicate to the production team

  • Investigate client complaints where applicable

  • Discuss issues with clients and production staff and creatively problem solve to alleviate issues

  • Complete any other tasks that are deemed appropriate for the role as assigned by a manager/supervisor

What we offer:

  • Equal opportunities within an environment that celebrates diversity.

  • Possibility to collaborate with the managers and colleagues from different, international locations.

  • Friendly working environment.

  • Opportunities to learn and grow within the Company.

Required Experience and Qualifications:

  • Minimum Bachelor's degree or its equivalent

  • Experience in customer service

  • Experience building relationships with clients and co-workers

Desired Skills and Experience:

  • Knowledge of a second language

  • Experience coordinating projects and assignment of resources

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