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Client Services Associate Jobs in Rochester, NY (NOW HIRING)

East House

Service Coordinator I

Rochester, NY · On-site

$21 - $21.50/hr

... client services. • Support client access to housing, including landlord relations, lease ... Associate degree and 2-4 years of experience, OR • Bachelor's degree in human services and 1-3 ...

EAST HOUSE CORPORATION

Service Coordinator I

Rochester, NY · On-site

$21 - $21.50/hr

... of client services. · Support client access to housing, including landlord relations, lease ... Associate degree and 2-4 years of experience, OR • Bachelor's degree in human services and 1-3 ...

Intuit

Tax Associate

Rochester, NY · On-site

$57K - $77K/yr

Address client inquiries while helping them overcome tax-related challenges. What You Get: As a TurboTax Live - Seasonal Local Service Associate, you'll receive access to exceptional seasonal company ...

Intuit

Tax Associate - Local

Rochester, NY · On-site

$57K - $77K/yr

Address client inquiries while helping them overcome tax-related challenges. What You Get: As a TurboTax Live - Seasonal Local Service Associate, you'll receive access to exceptional seasonal company ...

Intuit

Tax Associate - Onsite

Rochester, NY · On-site

$57K - $77K/yr

Address client inquiries while helping them overcome tax-related challenges. What You Get: As a TurboTax Live - Seasonal Local Service Associate, you'll receive access to exceptional seasonal company ...

SSA Group

Food Service Associate

Rochester, NY · On-site

$16/hr

Food Service Associate Who are we: For more than 50 years, SSA has partnered with cultural ... Actively and efficiently responds to guest and client feedback, with report to the supervisor to ...

Intuit

Seasonal Tax Associate - Local

Rochester, NY · On-site

$57K - $77K/yr

Address client inquiries while helping them overcome tax-related challenges. What You Get: As a TurboTax Live - Seasonal Local Service Associate, you'll receive access to exceptional seasonal company ...

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Client Services Associate information

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$9

$22

$40

How much do client services associate jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for client services associate in Rochester, NY is $22.12, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.66 per hour, depending on experience, location, and employer.

What does a client service associate do?

A client service associate is responsible for assisting clients by addressing inquiries, resolving issues, and providing information about products or services. They often handle communication via phone, email, or in person, and use customer relationship management (CRM) tools to track interactions and ensure client satisfaction.

What are the key skills and qualifications needed to thrive as a Client Services Associate, and why are they important?

To thrive as a Client Services Associate, you need strong interpersonal skills, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM software, Microsoft Office Suite, and sometimes industry-specific platforms is typically required. Exceptional communication, organizational abilities, and a proactive attitude help you stand out in this client-facing role. These skills and qualities are essential for building client trust, efficiently resolving issues, and supporting overall business growth.

What Is a Client Services Associate?

A client services associate is responsible for supporting financial advisors by providing a number of sales and support functions. In this career, you are typically employed by financial or wealth management organizations. Your job duties include giving quotes to customers, keeping records of investment transactions, building customer portfolios, and handling general customer service requests. Qualifications include experience with stocks, bonds and other investments, and strong customer service and oral communication skills.

What is the difference between Client Services Associate vs Customer Support Specialist?

AspectClient Services AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreesHigh school diploma or equivalent; technical certifications optional
Work EnvironmentOffice setting, client-facing interactions, account managementCall centers, help desks, online support platforms
Employer & Industry UsageFinancial services, consulting, professional servicesRetail, tech companies, service industries
Common Search & Comparison IntentUnderstanding roles in client relationship managementAssisting customers with issues or inquiries

The main difference is that Client Services Associates focus on managing client accounts and building relationships in professional settings, while Customer Support Specialists primarily handle customer inquiries and technical issues. Both roles require strong communication skills but differ in their scope and work environment.

What jobs pay 4000 a week without a degree?

A Client Services Associate typically earns less than $4,000 weekly, but high-paying roles without a degree include sales managers, real estate brokers, and certain skilled trades like electricians or commercial pilots, which often require experience, licensing, or certifications. These roles may involve commission, bonuses, or overtime to reach that income level.

Is a CSA job stressful?

A Client Services Associate (CSA) role can be stressful due to handling customer inquiries, resolving issues, and meeting service standards. The level of stress often depends on the workload, company environment, and communication skills required, but many CSAs develop stress management skills over time.

What are some common challenges faced by Client Services Associates, and how can they be overcome?

Client Services Associates often manage multiple client accounts simultaneously, which can lead to competing priorities and tight deadlines. Effective time management and clear communication are essential for balancing these demands. Building strong relationships with clients and proactively addressing their concerns helps prevent misunderstandings and ensures satisfaction. Collaboration with internal teams, such as sales and operations, is also key to efficiently resolving client issues and delivering high-quality service.

What does a customer service associate do?

A customer service associate, often called a client services associate, handles customer inquiries, resolves issues, and provides information about products or services. They communicate via phone, email, or chat, use customer management software, and aim to ensure customer satisfaction and retention.

What does a Client Services Associate do?

A Client Services Associate acts as a key point of contact between a company and its clients, ensuring that clients receive high-quality service and support. They handle client inquiries, resolve issues, assist with account management, and coordinate with other departments to fulfill client needs. Their goal is to maintain positive client relationships and help ensure client satisfaction, often working in industries like finance, marketing, or consulting.
More about Client Services Associate jobs
What are the most commonly searched types of Client Services jobs in Rochester, NY? The most popular types of Client Services jobs in Rochester, NY are:
What are popular job titles related to Client Services Associate jobs in Rochester, NY? For Client Services Associate jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Client Services Associate jobs in Rochester, NY look for? The top searched job categories for Client Services Associate jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Client Services Associate jobs? Cities near Rochester, NY with the most Client Services Associate job openings:
Client Services Associate jobs near you
Veterinary Client Service Representative Supervisor

Veterinary Client Service Representative Supervisor

Thrive Pet Healthcare

Webster, NY • On-site

$14.75 - $20/hr

Full-time

Medical, Life, Retirement

Re-posted 23 days ago

Thrive Pet Healthcare rating

6.4

Company rating: 6.4 out of 10

Based on 138 frontline employees who took The Breakroom Quiz

23rd of 52 rated veterinary

Job description

Description
Veterinary Client Service Representative Supervisor
Bayview Animal Clinic
Webster , NY
Full-Time
Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets' primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet's life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.
Our Ideal Candidate:
An upbeat, self-starter with a passion for providing excellent customer service. Our team is focused on providing a welcoming and educational environment for clients and pets. This experience starts when the client walks through our door and speaks with our Client Service Representatives. This full -time position would require 3 0 - 4 0 hours per week, including some weekends and Holidays.
Job Duties:
  • Acts as a role model in demonstrating Bayview Animal Clinic values. Collaborates with the practice manager, medical director, associate veterinarians, and/or other supervisors to foster teamwork and facilitate a productive, professional working environment.
  • Demonstrates leadership characteristics; displays a commitment to developing both supervisory and CSR staff skills.
  • Understands and consistently applies Bayview Animal Clinic policies and practices.
  • Oversees all hiring, training, and evaluations of CSR staff. Ensures appropriate staffing coverage. Keeps practice manager informed of any relevant issues.
  • Continuously looks for ways to enhance customer service through streamlining of processes, client education, staff development, etc.
  • Facilitates the effective handling of all general client complaints, processing, and follow-up, verbal and written.
  • Must be proficient in hospital procedures, fees, and Computer Information systems.
  • Participates in ensuring the hospital is maintained in an orderly and clean manner
  • Communicating via phone, email, and in person with clients and actively listening to their concerns.
  • Utilizing computer information systems to accurately enter client/patient information, update and maintain medical records.
  • Processing client payments and invoices.
  • Scheduling and confirming appointments with patients.
  • Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies.
  • Other administrative duties as needed

Job Requirements:
  • High School Diploma or equivalent, AAS or higher preferred.
  • At least 6 months of customer service experience.
  • Veterinary hospital experience is preferred, however not required.
  • Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.

Benefits - our care in action
Thrive offers a suite of benefits to support team members' emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:
Competitive pay
  • 401(k) with employer match
  • Mental health resources, including easy access to therapy through Lyra Health
  • Paid parental leave
  • Purr-ental leave for when you adopt a pet
  • Subsidized backup childcare and elder care
  • Expert advice, support and network discounts for fertility and family planning
  • FREE CE courses
  • Pet perks and veterinary service discounts
  • Student loan support tools and assistance

Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.
Who We Are
Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.
Our Support Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions - all while having plenty of fun along the way.
We nurture pets & people through meaningful relationships and exceptional pet care-and we are united by a shared set of values.
  • Service - delivering exceptional service
  • Empathy - leading with care
  • Accountability - achieve meaningful outcomes
  • Joy - be a source of light
  • Exploration - learn to fuel growth
  • Team - connect for success

Read more about us here.
Compensation negotiable based on credentials and experience with a starting rate ranging from $ 16-18 /hr. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location .

What Thrive Pet Healthcare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Thrive Pet Healthcare logo

About Thrive Pet Healthcare

Sourced by ZipRecruiter

Thrive Pet Healthcare, located in Austin, TX, US, operates within the veterinary services industry, providing high-quality healthcare solutions for pets. The company offers an extensive range of pet care services, from vaccinations and routine exams to dental care and surgical procedures. Founded on the principle of making pet healthcare both affordable and convenient, Thrive Pet Healthcare has become an integral part of the pet care community, upholding this mission with unmatched dedication. They believe in providing comprehensive care that benefits the overall well-being of pets and have made substantial progress in incorporating advanced methodologies and equipment in their facilities.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Austin, TX, US

Year founded

2003

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